The software, hardware infrastructure and network at MINFA (Ministry of Food and Agriculture, Pakistan) were reviewed by CABI-SA at MINFA‟s request. The review has indicated serious shortcomings in the e-services systems. It is therefore recommended that a full detailed review of the system be made with MINFA, CABI-SA and CABI-UK as stake holders. The investment made into the infrastructure needs to be capitalized by ensuring the right staffing is available. Further, it is necessary that a formal help desk and training plan be implemented in order to ensure the MINFA IT users reap the maximum benefit of the investment.
CABI South Asia, Rawalpindi, Pakistan. 14 pp.
Review of e-services to citizens project of MINFA.