Review of e-services to citizens project of MINFA.
The software, hardware infrastructure and network at MINFA (Ministry of Food and Agriculture, Pakistan) were reviewed by CABI-SA at MINFA‟s request. The review has indicated serious shortcomings in the e-services systems. It is therefore recommended that a full detailed review of the system be made with MINFA, CABI-SA and CABI-UK as stake holders. The investment made into the infrastructure needs to be capitalized by ensuring the right staffing is available. Further, it is necessary that a formal help desk and training plan be implemented in order to ensure the MINFA IT users reap the maximum benefit of the investment.
CABI South Asia, Rawalpindi, Pakistan. 14 pp.