It is widely recognised that service provision through public/private partnerships involves changes in the role of public agencies. This paper explores the impact of changes in the delivery of environmental services on the environmental and public health departments in Kumasi and Accra, and in particular the implications for the front line workers of these departments - the Environmental Health Officers (EHOs). The assumption underpinning the study is that relations between front line workers and the public, and their levels of job satisfaction, are crucial to improving organisational performance. The study looked at a range of internal organisational and external factors thought likely to influence changes in the performance of the EHOs. Contrary to pessimistic expectations, there were some positive outcomes, linked mainly to a strong team-based organisational culture.
This is a 2-page summary of a paper published in Development Policy Review, vol 24, Issue 1: pp. 51-73.
Brighton, UK: Institute of Development Studies, 2 pp.
Research Summary 16, Urban Service Partnerships, Street Level Bureaucrats and Environmental Sanitation in Kumasi and Accra, Ghana: Coping with Organisational Change in the Public Bureaucracy.