This note aims to address regulatory issues relating to all components of the legal framework. Within this framework the specific issues of universal service provision, customer involvement, and alternative (small scale) service providers will be addressed.
The key legal issue is to ensure that the economic regulator is given a primary duty and obligation to ensure financeability of service provision and that service levels, within the understanding of what has to be financeable, include meeting a Universal Service Obligation within a reasonable time frame—a universal service 'beyond standposts' for the poorest in the slums, probably some form of differentiated service which remains affordable through cost reflective tariffs.
Center for Water Science, Cranfield University, UK, 18 pp.
Regulatory tools: Legal and policy framework.