Regulatory tools: Customer involvement.

From:
Department for International Development
Published
1 January 2005
Country:
Uganda, India, Philippines, Zambia, Indonesia, Ghana, Bolivia, Argentina, Chile, United Kingdom, Jordan
Document Type:
Research Paper
Theme:
Water and Sanitation
Authors:
Franceys, R., Gerlach, E.

Abstract

Customer involvement in regulation of water supply is discussed, including outlines of research findings from the case study countries. Risks and constraints of customer involvement, ways of involving low-income customers, and customer involvement in practice, are considered. Focus Group discussions in low-income areas of the Philippines, Zambia and Uganda are summarized.

Citation

Center for Water Science, Cranfield University, UK, 12 pp.

Regulatory tools: Customer involvement.

Published 1 January 2005
Contents