Poor people with little or no basic education have very limited
opportunity and capacity to benefit from the wealth of information
materials available in electronic media and traditional libraries.
Practical Action tries to address this problem by providing information
through its Practical Answers project. Practical Answers is the name of
the technical information service and comprises of a number of
initiatives developed over the 40 years in which ITDG/Practical Action
has provided information on small-scale appropriate technologies.
This report is a summary of learning since the start of the project in
August 2007, and from earlier experiences of technical enquiries service
(provided since 1968). It covers: Learning about demand for technical
information services; Results of analysis of demand for Practical
Answers services; and Learning about impact of access to technical
information services. Various recommendations for the future are made.