Performance benchmarking in the irrigation and drainage sector. Experiences to date and conclusions. Report no. OD155.
This report represents the findings of a research study that began in December 2002 with the aim of supporting the initiative to promote the use of performance benchmarking as a management tool aimed at improving the level of service provision delivered by irrigation agencies, particularily in the developing world. It also documents the constrants and opportunities for performance benchmarking as a way of improving performance in the sector.
Direct, collaborative field evaluation of the benchmarking process was carried out with the National Centre for Irrigation and Drainage Development in China and with the Mexican Institute of Water Technology in Mexico. The scope of the project was broadened through field visits to Maharashtra and Sri Lanka and correspondance with actors involved in Australia. The project ha salso taken account of information presented at workshops hosted by the World Bank in Washington in May 2002 and March 2003 and at performance benchmarking in Montpellier in September 2003 and in Moscow in September 2004.
The project held workshops in China and Mexico which drew together the findings of the evaluation programmes in those countries and an international forum held in Aurangabad, India, in January 2005, attended by 53 representatives from 10 countries.
The early experiences from this project are captured in this report.