The Pakistan section of this project aimed to improve transparency, quality and effectiveness of the water supply and sewerage to Gulshan Town, Karachi, by the use of ICTs. It was assumed that after successful implementation of the project it would be replicated in the otehr towns of the City District Government, Karachi.
The project aimed to combine ICT with report card methodology and other participatory techniques such as Focus Group Discussions to give a forum for the poor to voice their own demands for changes in public service provision. An ICT tool was developed, including the opening of a complaint sector. This report details the development and implementation of the tool and lessons learned from the project.