This report presents the experiences of two case study hospitals, one in North West and the other in the Western Cape. It focuses on their implementation of two equity-oriented policies: the Uniform Patient Fee Schedule (UPFS) and Patients Rights Charter (PRC). Section A covers the research objectives, the policy focus of the work, research methodology and ethical issues. Sections B and C contain detailed descriptions of the two case study hospitals and their experiences with implementing the UPFS and the PRC. Finally, in Section D, we provide in-depth explanations of the policy implementation experiences in the hospitals and draw out lessons for future policy implementation.
Consortium for Research on Equitable Health Systems, London, 89 pp.