This is the final report of project R8069 which aimed to:
• identify patterns of use of telephony, particularly public access telephony, in
low-income communities in Botswana, Uganda and Ghana
• assess the implications of these research findings for major stakeholders in the national ICT sectors studied
• present recommendations to governments, businesses and development
agencies concerned with the promotion of access to telephony in similar low-income countries elsewhere in Africa and in other continents.