This action research project established clearly that ICTs- in their broadest definition – using VOICE as a primary interface, have a role in facilitating transparent and responsive delivery of public services to the poor. This international report, covering action research in Croatia, Pakistan, Nigeria and India, presents: Background; Research design; Research methodology; Methodological constraints; Macro view of public service delivery scenarios; Process of enquiry; Research findings; Research outcomes; and Conclusion.
Shadrach, B.; Sharma, G.; Nikhil Raj. Improving transparency, efficiency and effectiveness of pro-poor government services. International Report. (2005) 55 pp.