Identify literature on Grievance Redress Mechanisms (GRMs) used in Bangladesh. Where possible identify the models used, their approaches, the organisations involved and also their respective effectiveness.
The rapid literature review identifies literature on types of grievance redress mechanisms (GRM) in Bangladesh. They range from examples from different social protection programmes to urban planning projects and the various line ministries of the Government of Bangladesh. A lot of literature describes proposed GRMs rather than ones that are currently in use. There were very few evaluations of grievance redress mechanisms, internal or external.
Rohwerder, B.; Rao, S. Grievance Redress Mechanisms in Bangladesh (GSDRC Helpdesk Research Report 1188). Governance and Social Development Resource Centre, University of Birmingham, Birmingham, UK (2015) 16 pp.