This study sought to:
- explore the governance and delivery of public services in water and roads services
- assess the capacities of water supply and roads agencies to effectively deliver services
- examine transparency, accountability and voicing mechanisms in water and roads services delivery
- assess the degree and factors affecting clients’ satisfaction in water and roads services delivery
- identify and analyze major differences between the 2 cities in the respective sectors in terms of important governance variables (alternative delivery mechanisms, transparency, accountability, and voicing mechanisms)
- recommend ways of improving the governance and delivery of water and roads services in Addis Ababa and Hawassa cities.
This report was produced as part oa Global Research Project, ‘Varieties of Governance: Effective
Public Service Delivery’, supported by the UK Government through the Partnership for African Social and Governance Research (PASGR).
Teshome, W., Tolossa, D., Mandefro, F. and Alamirew, B., 2012. Governance and public service delivery: The case of water supply and roads services delivery in Addis Ababa and Hawassa Cities, Ethiopia. Global development network draft paper. Addis Ababa, Ethiopia: Addis Ababa University.