Do They Work? Assessing the Impact of Transparency and Accountability Initiatives in Service Delivery

Abstract

Transparency and accountability initiatives (TAIs) have emerged as a key strategy for improving public services, but the links between transparency and accountability and their impact on service delivery are often largely assumed. This article reviews a range of TAIs to assess their impact. It finds a mass of evidence suggesting that a range of accountability initiatives have been effective in their immediate goals, and that there is also strong evidence of impact on public services in a range of cases, but that evidence of impact on the quality and accessibility of services is more mixed.

Citation

Joshi, A. Do They Work? Assessing the Impact of Transparency and Accountability Initiatives in Service Delivery. Development Policy Review (2012) : 27 pp. [Paper submitted]

Do They Work? Assessing the Impact of Transparency and Accountability Initiatives in Service Delivery

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