Case Study: Chile.
During the late 1980s Chile began reforming water and sanitation services. Initially there was a phase of commercialisation, monitored by the new economic regulator and then in the late 1990s most urban services were privatised. This case study examines the water sector in Chile, with discussions of the institutional framework, service to the poor and USO, tariffs and legal issues, and customer involvement.
Center for Water Science, Cranfield University, UK, 8 pp.