This paper reports a study designed to empirically test the validity of what is termed a Diagnostic Model for Capacity Building within regulatory agencies. This paper concentrates on a presentation of the research aimed at justifying the form and content of the Model and proceeds through the following sections: Form of the Model and its conceptual justification; Description of the main components of the Model and their connection with the management of regulation; Design of the research study and its regional/organisation context; Research methodology; Data analysis; Discussion of findings; and Concluding remarks on the value and use of the Model. The ten organisations subject to the research are ICT regulatory agencies of member states in the Southern Africa Development Community.
Manchester, UK, CRC Working Paper, No. 90, 24 pp.