Deposit protection schemes and landlords

Information you must give to your tenants

Within 30 days of getting their deposit, you must tell your tenants:

  • the address of the rented property
  • how much deposit they’ve paid
  • how the deposit is protected
  • the name and contact details of the tenancy deposit protection (TDP) scheme and its dispute resolution service
  • your (or your letting agency’s) name and contact details
  • the name and contact details of any third party who paid the deposit
  • why you would keep some or all of the deposit - for example, because your tenants damaged the property and you need to fix it
  • how to apply to get the deposit back at the end of the tenancy
  • what to do if they can’t get hold of you at the end of the tenancy
  • what to do if there’s a dispute over the amount of deposit to be returned at the end of the tenancy