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Canllawiau

Sut i wneud cwyn i'r Archwilydd Achosion Annibynnol

Mae'r Archwilydd Achosion Annibynnol yn adolygu cwynion am rai sefydliadau'r llywodraeth sy'n delio â budd-daliadau, gwaith a chymorth ariannol.

Updates to this page

Gan:
Independent Case Examiner
Cyhoeddwyd:
1 Chwefror 2013
Diweddarwyd ddiwethaf:
23 Hydref 2026
Show all updates

  1. Changed the name of the Parliamentary Health Service Ombudsman to the Public Service Ombudsman.

  2. The page 'How to bring a complaint to the Independent Case Examiner ' has been renamed to 'How and when to bring a complaint to the Independent Case Examiner' and updated to reflect the up-to-date Independent Case Examiners processes.

  3. Removed Pension Wise from the list of organisations ICE can deal with complaints against.

  4. Welsh page created and published

  5. Updated ICE contact email to contact@ice.gov.uk.

  6. Removed contact number from - 'How to bring a complaint to the Independent Case Examiner' page.

  7. HTML guidance has been updated, out of date PDF version has been removed.

  8. Added details about adjustments to the 'The information we need' section.

  9. Updated section 6 'How we deal with your complaint' to clarify what happens after ICE receives a complaint.

  10. Amended 'How to bring a complaint to the Independent Case Examiner' section 6.1. Resolution and fixed broken links in the PDF version.

  11. Updated HTML and PDF guidance to reflect changes to procedures in paragraphs 1, 2, 5, 6 and sub-paragraphs, 8 and sub-paragraphs and deleted 9 - Professional fees.

  12. Updated the list of organisations that ICE deals with (part 1). Explained that you need to provide written consent if you want a representative to act on your behalf (part 4). Added guidance about corresponding by email securely (part 4.1).

  13. Added Pension Wise to the list of organisations ICE deals with. Clarified the order in which ICE deals with cases in section 6.2 'If you and the agency or business can’t agree'.

  14. Added "We deal with post received after 12 noon on the next working day." (section 4).

  15. Changed the time for completing action on "can't agree" cases to within 15 weeks of allocation to an investigation case manager, or within 20 weeks if the case requires a report from the Independent Case Examiner (paragraph 6.2).

  16. Added "If you want us to return any documents you send us, please tell us when you send them" to the guidance.

  17. Updated opening hours – 8am to 6pm.

  18. Updated HTML and PDF guidance to reflect changes to procedures and timings (mainly in paragraphs 6, 6.1 and 6.2).

  19. Added "Fit for Work (the government-funded advice service)" to the list of organisations ICE deals with.

  20. Updated guidance to stress the importance of having a FINAL response that mentions ICE before contacting ICE.

  21. First published.

Dogfennau

Sut a phryd i gyflwyno cwyn i'r Archwilydd Achosion Annibynnol

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Manylion

Mae’r canllawiau hyn yn esbonio sut mae’r Archwilydd Achosion Annibynnol (ICE) yn gweithredu fel dyfarnwr diduedd ar gyfer pobl sydd yn:

  • teimlo eu bod wedi cael eu trin yn annheg

  • yn anhapus â’r ffordd y deliwyd â’u cwyn

Mae hwn yn wasanaeth am ddim.

Peidiwch â chysylltu â ni nes i chi gael ymateb terfynol gan yr asiantaeth neu fusnes y llywodraeth sy’n datgan y gallwch ddod â’ch achos atom.

Darganfyddwch sut i ofyn i ICE am gymorth os ydych chi’n cael anawsterau delio â ni oherwydd anabledd neu gyflwr iechyd.

Benthyciadau Trefnu

Gweler ein canllawiau ar wahân ar sut i ofyn am adolygiad annibynnol pellach, o Fenthyciad Trefnu.

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