Transparency data
Annex A - Licensing and Compliance Service Standards
Updated 21 July 2021
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| Annex A |
|---|
| Licensing and Compliance Service Standards |
| The following service level descriptions work on the principle of providing a quality service to those who are regulated by the Traffic Commissioners. The standards set out in the following tables therefore recognise that Traffic Commissioners play a crucial part in the provision of the overall service standard to the licensed commercial vehicle industry. Consequentially, where a service requires TC input, it is expected that the relevant TC will respond to all submissions within 5 working days of submission completion and if delays are introduced to the overall delivery target because of the timeliness of the TC, that these delays will be recorded in the exception reporting. |
| The standards also work on the principles of effective and efficient staff carrying out the work, that proper continuous training and development will be provided to them, that they will act properly within their delegations that the submissions will contain all relevant information and that proper reference will be made to the Senior Traffic Commissioner’s Statutory Guidance and Directions. |
| Number |
| 1 |
| 2 |
| 3 |
| 4 |
| 5 |
| 6 |
| 7 |
| 8 |
| 9 |
| 10 |
| 11 |
| 12 |
| 13 |
| Dependencies |
| For this reason, we highlight that the delivery of these measures faces key challenges: |
| · Ensuring that the service is appropriately resourced so it can function effectively, with a vacancy rate within the business stream of no more than 5% ; |
| · A flexible approach to the use of contingent labour so that posts are filled at the time that they fall vacant. |
| In addition, it relies upon the following assumptions: |
| · A recruitment process that enables permanent staff to be recruited within an appropriate timeframe; |
| · Assumes that no major change to legislation or policy will require the redeployment of resource away from BAU; |
| · Applications received from the 1 May 2019 will be counted for the purposes of measure 1 and 2; |
| · Measure 4 will relate to tasks related to cases received from 1 May 2019; |
| · All other measures will be recorded at the time of the revised list of measures being introduced; |
| · Accurate reporting of all instances where the measures are not met and/or standards described in the Statutory Documents or Operating Instructions are not delivered. The requirement to report will be set out in the audit and reporting procedure to be introduced. |