Corporate report
HMRC quarterly performance update - April to June 2019
Updated 5 September 2019
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| Quarterly Performance Indicators 2019-20 |
|---|
| Collect revenues due and bear down on avoidance and evasion Impact Indicators |
| Cash expected from compliance - measures the amount of additional compliance revenue when we identify past non-compliance. While the amount of tax due from these cases is very clear, we cannot trace every compliance assessment through to final payment so there is an element of estimation involved in this figure. (£m) |
| Revenue loss prevented - the value of our activities where we have prevented revenue from being lost to the Exchequer that impacts on our tax receipts; for example, by stopping a fraudulent repayment claim. It also includes the impact of our compliance work to disrupt criminal activity. (£m) |
| Future revenue benefit – the effects of our compliance interventions on customers’ future behaviour. (£m) [1] |
| Product and Process Yield - the estimated annual impact on net tax receipts of legislative changes to close tax loop holes and changes to our processes which reduce opportunities to avoid or evade tax. This estimate is subject to independent scrutiny by the Office for Budget Responsibility |
| Accelerated Payments - the disputed amounts of tax that some people using tax avoidance schemes are now required to pay up-front within 90 days, as well as the estimated behavioural change already generated by the policy. (£m) |
| Total Compliance Yield (£m) |
| Transform tax and payments for our customers Impact Indicators |
| Personal tax account new users (m's) [2] |
| Customer satisfaction with digital services |
| Customer iForms cleared within 7 days of receipt |
| Average speed of answering a customer’s call (mm:ss) |
| Customers waiting more than 10 minutes to speak to an advisor |
| Customer post cleared within 15 days of receipt |
| Customer post handled within 40 days of receipt [3] |
| Handle new tax credit and Child Benefit claims and change of circumstance (UK) [3] |
| Handle new tax credit and Child Benefit claims and change of circumstance (International) [3] |
| Design and deliver a professional efficient and engaged organisation Impact Indicators |
| Sustainable Cost Savings (£m) |
| Cumulative Sustainable Cost Savings (£m) since 2016. Target by 2019-20 £717m |
| [1] The profile of Future Revenue benefit in each quarter of 2018-19 has been revised to better show the amounts impacting the exchequer from activity in earlier years. |
| [2] Year to date figures show cumulative totals since launch in december 2015 |
| [3] Data is lagged by one quarter. |
| Numbers may appear not to sum due to rounding |
| The in-year figures contained in this briefing are initial management information to provide an indication of our performance. They are subject to revision and audit. Final full-year performance figures will be made available in our Annual Reports. |
| Future Revenue Benefit is reported on the new methodology against the year in which exchequer benefit is expected |
| https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/627608/HMRC_s_Compliance_Yield_-_How_HMRC_reports_future_revenue_benefit___an_update_for_2016-17.pdf |
| Due to the time needed to work these items, information is lagged by a month. More timely information can be found in our monthly publication series; |
| https://www.gov.uk/government/collections/hmrc-monthly-performance-reports |