Contact UK Visas and Immigration for help

Technical problems with your online application

Get help if you:

• are having problems making a payment to UKVI online or pending payments
• need other technical support (for example with an error message on the online application)

If you are having problems entering your sponsor licence number, ask your sponsor to contact the business helpline to check the number is correct.

Email the online help team at ApplyOnlineE-Support@homeoffice.gov.uk.

You must include:  

• your name
• your date of birth
• what you are applying for (for example, a Student visa)
• a description of the problem (include screenshots, if you can)
• your unique application number (UAN)

You can find your UAN on emails from the Home Office about your application.

You’ll usually hear back within one working day.

If you’ve not had a response, check your email’s spam or junk folder before contacting UKVI again.

Your answers

Start again

• 1. Where are you contacting UKVI from?: Inside the UK
• 1. Where are you contacting UKVI from?: Change
• 2. What do you need help with?: Applying for a visa (extend or switch)
• 2. What do you need help with?: Change
• 3. What is your question about?: Problems with your online application or supporting documents
• 3. What is your question about?: Change
• 4. What do you need help with?: Technical problems (for example an error message on your online application)
• 4. What do you need help with?: Change