The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.
You can get help if you’re treated unfairly or when things go wrong. This includes problems with:
- credit and store cards
- faulty goods
- counterfeit goods
- poor service
- rogue traders
You can call a helpline to get advice. They can also refer your complaint to local Trading Standards Officers who may then investigate on your behalf.
England and Wales
Contact Citizens Advice.
Contact Advice Direct Scotland.
Find out about call charges.
You can also get information about refunds, repairs and making a complaint from Which?.
Complain to an ombudsman
An ombudsman is a person who investigates complaints about organisations for free. They may be able to help you resolve a complaint without going to court.
There are different ombudsmen for different industries.
You can use the Ombudsman Association to find the right ombudsman for your complaint.
You can get free, independent help from the Money Advice Service about anything to do with money, for example managing debt.
Buying from an EU country
Contact the Consumer Centre UK for help with problems buying from an EU country.