Cancel your driving theory test if you no longer need your appointment.
You must give at least 3 full working days’ notice to change your test or you’ll have to pay again. Monday to Saturday count as working days but Sundays and public holidays do not.
If you cancel your test at short notice
If you cancel within 3 full working days of the test date, you’ll lose the original fee.
Get a refund after you’ve cancelled your test
You can get a refund if you have:
- an illness (including COVID-19) or injury that means you cannot take your test
- suffered a bereavement
- to take an exam at a school or college
- had your driving licence stolen
Email DVSA with the subject title ‘Unavoidable short notice cancellation’.
Attach proof of the reason you’ve had to change your appointment. This can be:
- a letter from your school or college confirming you have an exam at the same time as your appointment
- a crime number and contact name of the police officer if you’ve had your driving licence stolen
- a fit note or medical certificate from a healthcare professional such as your GP
If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.
As well as attaching the proof, you’ll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.
You must also include either:
- your driving licence number
- your test reference number
DVSA customer services
DVSA will tell you when you’ve been refunded the fee.
Cancel your test online
You’ll need your UK driving licence number.
What you need to know
Help with your booking
Contact the Driver and Vehicle Standards Agency (DVSA) to get help cancelling your theory test appointment.
To cancel your theory test by phone or email, you’ll need to give your:
full name (as it appears on your driving licence)
date of birth
address, including your postcode
driving licence number
test reference number
There’s a different service to cancel your theory test in Northern Ireland.