Get help by phone if you’re an asylum applicant or refugee and you need advice about the asylum process or adapting to life in the UK.
Who can use the helplines
You can use the helplines if:
- you’re an asylum seeker and you’ve just arrived in the UK
- you’ve just received the decision on your asylum application
- you’ve been successful in your asylum application and are building a new life in the UK
What the helplines are for
The asylum helplines can help with:
- housing problems
- dealing with agencies, eg social services
- finding English language classes
- questions about asylum support
- getting legal representation
- finding schools
- building a life in the UK if you’re given permission to stay here
- returning home
They may also be able to help if you’re:
- threatened or harmed by someone because of your race
- threatened or harmed by a member of your family
- the victim of a crime
- a witness to a crime
Charities run the helplines. They don’t make decisions on asylum applications.
Who to call
Call Asylum Help UK if you’re an adult asylum seeker or the dependant of an adult asylum seeker.
Call Asylum Support Application UK if you’re an asylum seeker and can’t support yourself financially and want to apply for asylum support.
Call Children’s Panel if you’re a child in the UK on your own and applying for asylum.