Report a lost or stolen card

Your card has been lost or stolen

Email BRCLost@homeoffice.gsi.gov.uk immediately if your residence card or permanent residence card has been lost or stolen. You must include:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your residence card reference number
  • your police case reference number
  • when, where and how the loss or theft occurred

You must contact the police to report the loss or theft and get a police case reference number.

Your card is damaged

Report a damaged residence card or permanent residence card to BRCError@homeoffice.gsi.gov.uk.

Include the following in your email:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your residence card reference number
  • what the damage is

You can also send this information by post.

Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB