UK residence cards

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Report a lost or stolen card

Your card has been lost or stolen

Email BRCLost@homeoffice.gov.uk immediately if your residence card has been lost or stolen. You must include:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your residence card reference number
  • your police case reference number
  • when, where and how the loss or theft occurred

You must contact the police to report the loss or theft and get a police case reference number.

Your card is damaged

Report a damaged residence card to BRCError@homeoffice.gov.uk.

Include the following in your email:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your residence card reference number
  • what the damage is

You can also send this information by post.

Returns Unit
PO Box 195
Bristol
BS20 1BT

If you’ve found someone else’s lost or stolen residence card

If you’re in the UK, post the residence card to the Home Office using an envelope without a window.

Returns Unit
PO Box 195
Bristol
BS20 1BT

Do not send any other items or documents with the residence card - they’ll be destroyed. If you’re outside the UK, hand the card in to the police or to the nearest British embassy or consulate.

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