Worldwide

Creating and editing world location news pages, navigation pages and worldwide organisation pages.

World location news pages

You cannot add new world locations news pages but you can edit them. If you need to add a new world location news page contact the Government Digital Service (GDS).

Do not change the title of the page. It should always be ‘UK and…’ unless agreed with GDS.

You’ll find ‘World locations’ under the ‘More’ tab on the dashboard.

Click on a location to:

• edit content
• add translations
• feature documents on the location page

Updating the ‘Top tasks’

You can add up to 5 ‘Top task’ links to appear in a prominent position at the top of a world location news page. Select top tasks based on evidence of use. For guidance on how to select top tasks see the Organisation pages.

1. Select the ‘Details’ tab.

2. Click ‘Edit’.

3. Scroll down to the ‘Top tasks’ section.

4. If you want to delete a link click ‘Remove’.

5. If you want to create a new link, scroll to the bottom of the list of links and click on ‘Add another’. Complete the ‘Title’ and ‘Url’ fields.

6. When you’ve finished click ‘Save’.

The changes you’ve made will appear instantly on the live site.

You cannot translate the top task links.

Updating featured items

Adding a new featured item

1. Select the ‘Features (English)’ tab.

2. Scroll down to ‘Feature new documents’.

3. You’ll see a list of recently published documents about this location called ‘Everyone’s published documents about x’. Click the ‘Feature’ button next to the document you want to feature on the world location news page.

4. If the document you want to feature is not in the list use the search filter on the left of the list.

5. Select a 960 pixels wide and 640 pixels high image to be shown on your organisation page with this feature. Click ‘Choose file’ to upload the image.

6. Click ‘Save’.

Changes will show instantly on the live site.

Featuring a new topical event

1. Scroll down to the ‘Feature new topical events’ list.

2. Find the topical event page you want to feature from the list.

3. Click the ‘Feature’ button next to it.

4. Select a 960 pixels wide and 640 pixels high image to be shown on your organisation page with this feature. Click ‘Choose file’ to upload the image.

5. Click ‘Save’.

Changes will show instantly on the live site.

Re-ordering featured items

1. Click on the document you want to move, then drag and drop it into the new position.

2. Click ’Save ordering’.

Changes will show instantly on the live site.

Removing a featured item

1. Go to the ‘Currently featured’ list.

2. Click ‘Unfeature’ next to the document you want to remove.

3. A box will pop up asking you to confirm you want to unfeature the document. Click ‘Ok’ and the change will appear instantly on the live site.

Updating translated features

1. Select the ‘Features (Translation language)’ tab.

2. Follow the instructions for the ‘Features (English)’ tab.

Updating ‘Our mission’

1. Select the ‘Details’ tab.

2. Click ‘Edit’.

3. Edit the text in the ‘Mission statement’ field using Foreign, Commonwealth and Development Office guidelines.

4. Click ‘Preview’ at the top of the ‘Mission statement’ field to check the text is correctly formatted and in style.

5. When you’ve finished click ‘Save’.

Changes will show instantly on the live site.

To update the translated version of ‘Our Mission’ you should:

1. Select the ‘Translations’ tab.

2. Click on the language of the translation under ‘Locale’.

3. Edit the text.

4. Click ‘Save’.

World news story

Use the ‘World news story’ if you want a story to appear in your location section and not on your main organisation page.

Do not duplicate news published by another department. You can feature existing news articles on your world location page.

There are 2 options for creating a world news story. You can have an English and translated version of the story, or you can have a foreign language only version.

Creating a world news story

1. Select the ‘New document’ tab from the dashboard.

2. Click ‘News article’.

3. Select ‘World news story’ from the list of news article types.

4. Complete all the mandatory fields which have an * next to them.

5. Select the ‘Worldwide organisations’ and ‘World locations’ that are relevant to the news article.

6. Add an image.

7. Do not complete the Specialist tagging fields.

8. Click ‘Save’.

9. Click ‘Preview on website’ to check the page.

10. When you’re happy the page is ready to publish, click ‘Submit for 2nd eyes’ so another editor can review the page and publish.

Creating a foreign language only world news article

1. Select the ‘New document’ tab from the dashboard.

2. Click ‘News article’.

3. Select ‘World news story’ from the list of news article types.

4. Tick the box next to ‘Create a foreign language only news article’.

5. Choose the language you want the document to be in from the drop down list.

6. Complete all the mandatory fields which have an * next to them.

7. Select the ‘Worldwide organisations’ and ‘World locations’ that are relevant to the news article.

8. Add an image.

9. Do not complete the Specialist tagging fields.

10. Click ‘Save’.

11. Click ‘Preview on website’ to check the page.

12. When you’re happy the page is ready to publish, click ‘Submit for 2nd eyes’ so another editor can review the page and publish.

Worldwide organisation

Creating a worldwide organisation page

Worldwide organisation pages are for information about the services and help that the embassy provides.

Before creating a new worldwide organisation page check if the organisation already exists on GOV.UK.

1. Select the ‘More’ tab from the Whitehall publisher dashboard.

2. Click ‘Worldwide organisations’.

3. Use ‘ctrl f’ to search the list.

If the organisation does not already have a page on GOV.UK then you can create one.

1. Click the ‘Create Worldwide organisation’ button.

2. Add the name of the organisation in the ‘Name’ field.

3. Under ‘World location’ choose all locations that are linked to the organisation from the drop down list.

4. Under ‘Sponsoring organisations’ choose all government organisations this organisation works with from the drop down list.

5. In the ‘Logo formatted name’ box add the name of the organisation again.

6. Add an image for news stories

7. Click ‘Save’.

You have now created the organisation page. To populate the page you can choose from the tabs that are now available.

To edit this information:

1. Select the ‘Details’ tab.

2. Click ‘Edit’.

3. Make your edits and click ‘Save’.

4. Your edits will appear instantly on the live site.

Social media accounts

You can add the organisation’s social media accounts to the page. They will be listed under ‘Follow us’.

1. Select the ‘Social media accounts’ tab.

2. Click ‘Add’.

3. Choose the type of social media from the drop down list under ‘Service’. This will be the default link title.

4. In the ‘Url’ field add the Url for the social media account.

5. If you want a different link title complete the ‘Title’ field.

6. Click ‘Save’.

You can edit a link by clicking ‘Edit’ next to the link, making your changes and clicking ‘Save’. Any changes will instantly show on the live site.

You can delete a link by clicking on the ‘Delete’ button next to the link. The link will instantly be removed from the page on the live site.

You can add translated versions of social media accounts if your page has translated versions. To do this:

1. Select ‘Worldwide organisations’ from the ‘More’ tab and click on your organisation
2. Click the ‘Social media accounts’ tab from the horizontal menu under the organisation name - if the tab is not there, click the ‘More’ tab to find it
3. For each social media link, click the edit button for the translated version (for example, ‘edit Italian’)
4. Edit the URL (if there’s a different URL for the non-English version) and title in the relevant fields and click ‘Save’

If a translation is not added for a social media account, the English title and URL will be displayed instead.

Contact us

You can list details of the offices where the public can contact the organisation.

1. Select the ‘Offices’ tab.

2. Click ‘Add’.

3. Complete the relevant fields.

4. Click ‘Save’.

The first office you set up will be the main office by default. You can make another office the main office by clicking ‘Set as main office’.

The main office is always shown first on the page. To change the order of other offices in this section:

1. Select the ‘Order on home page’ tab.

2. Drag and drop office details to re-order them on the page.

3. Click ‘Update office list order’.

Change will show instantly on the live site.

To edit details of an office:

1. Select the ‘Offices’ tab.

2. Click ‘Edit’ underneath the office you want to update.

3. Make your edits and click the ‘Save’ button.

Change will show instantly on the live site.

To translate office details:

1. Select the ‘Offices’ tab.

2. Click ‘Add translation’ underneath the office you want to update.

3. A box will appear which should default to the language you’ve already selected for the translated page. If it’s wrong select the language from the drop down list.

4. Click ‘Add translation’.

5. Add the translated text to the fields you have completed for the English version.

6. Click ‘Save’.

Change will show instantly on the live site.

To edit or delete translated office details:

1. Under the office details in English, it will say ‘x translation’ and show the translated details.

2. Follow the instructions for editing or deleting office details.

Access and opening times

To create the page:

1. Select the ‘Access and opening times’ tab.

2. Click ‘Add default access information.’

3. Add information about access and opening hours of the organisation’s main office in the ‘Body’ field.

4. Click ‘Preview’ to check the page looks ok.

5. Click ‘Save’.

To edit the page:

1. Select the ‘Access and opening times’ tab.

2. Scroll to the bottom of the page and click on the ‘Edit’ tab.

3. Make your edits and click ‘Save’.

Change will show instantly on the live site.

You cannot translate the access and opening times page.

Corporate information pages

To add corporate information pages like ‘About us’ and ‘Complaints procedure’, you should:

1. Select the ‘Corporate information pages’ tab.

2. Click ‘New corporate information page’.

3. Select the type of page from the ‘Type’ drop down menu.

4. Follow instructions on how to create the corporate information page in the Organisation section.

To edit the pages:

1. Select the ‘Corporate information pages’ tab.

2. Click on the page you want to edit.

3. Follow instructions on how to edit the corporate information page in the Organisation section.

To translate corporate information pages follow the instructions in the Translations section.

Only managing editors can unpublish (delete) or archive corporate information pages.

Information on the ‘About us’ page

The ‘About us’ page should only include the following information:

• how to get urgent assistance
• how to get an emergency travel document
• consular fees
• a list of the other worldwide organisations in that country
• notarial and documentary services (if it’s a Commonwealth country, include information to say they do not provide notarial and documentary services)
• legalisation services
• marriage certificates, affidavits, notices of marriage, registering marriages and civil partnerships, converting civil partnerships

Do not include lists or details of services the embassy does not provide or that are provided elsewhere.

Other information should be tagged to the services and help navigation page.

Content in the summary field follows this template:

We maintain and develop relations between the UK and [COUNTRY]. The [EMBASSY] in [CITY] provides services to British nationals living in and visiting [COUNTRY/REGIONS].

Translations

You can add translations on a world organisation page.

1. Select the ‘Translations’ tab.

2. Select the language for the translation from the drop down list under ‘Locale’ and click ‘Create translation’.

To delete the translation, click ‘Delete’ next to the translation. This will delete the translated page instantly from the site.

Help and services navigation pages

Navigation pages are where you tag content that tells people how to complete a task or get help. You can see an example of a navigation page.

You can only tag the following content types to the navigation:

• Whitehall: document collections
• Whitehall: worldwide organisation
• Whitehall: world location
• Whitehall: detailed guide
• Whitehall: publication - guidance
• Whitehall: publication - form

Ask GDS if you need to tag the following types of content:

• Mainstream: start page (transaction)
• Mainstream: guide
• Mainstream: answer
• Mainstream: simple smart answer
• Mainstream: smart answer
• Travel Advice
• Specialist: manual
• Specialist: finder

There’s a navigation page for each country. Contact your managing editor if you need to request a new navigation topic, or request changes to things like topic headings.

How to tag content

1. Find the document you want to tag in Whitehall Publisher.
2. Scroll down to the ‘Worldwide’ heading and select ‘add tags’.
3. Select the location drop-down and navigation category you’d like to tag the content to.
4. Select ‘save topic changes’.

There may be a slight delay before changes appear on GOV.UK.