Exemplar 3: Redundancy payments
Published 1 June 2013
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This publication is available at https://www.gov.uk/government/publications/gds-transformation-programme-2013-to-2015/exemplar-3-redundancy-payments
100,000 new redundancy claims are made each year.
Department responsible
| Department | Permanent secretary | Digital leader |
|---|---|---|
| Department for Business, Innovation and Skills (BIS) and Insolvency Service | Martin Donnelly | Tim Knighton |
Status
This service is being developed in two parts. Part 1 deals with the application, while part 2 deals with compensation for loss of notice. Part 2 went into public beta in January. Part 1 is also now in beta and is supported by GOV.UK Verify.
Watch a short demo of the service, filmed January 2014:
Demo: Exemplar 03 – Redundancy payments
Successes
A public beta service has been released.
Integrating identity assurance into our service.
Challenges
Continuing to grow relationships with incumbent suppliers to manage future releases.
Developing a robust way of managing the service for users when it goes live.
Next
Revisit how to integrate new service with existing systems.
Start using the public beta service with real users.
Digital strategy statement
From the ‘Department for Business Innovation & Skills digital strategy’, December 2012:
Employees who are facing the challenge of redundancy will be able to apply for and access financial support from Government in a more immediate and easy to navigate manner than current channels allow, as will the insolvency practitioners administering cases.
Scope of exemplar
When an employer becomes insolvent employees are often owed money (especially for redundancy pay). The Redundancy Payments Service processes claims for statutory redundancy payments, which are paid from the National Insurance Fund (NIF). The current claim process is largely paper based, which leads to unnecessary cost and increased potential for errors and delays. The scope of the exemplar is to create a digital claim process that will:
- reduce the handling of paper
- identify potential problems within claims so that they may be resolved more quickly
- increase confidence and trust in the system for both claimants and insolvency practitioners
Digital inclusion
GDS has mapped the exemplars against the digital inclusion scale to help show where these services may be difficult for some people to use. See the rating for Redundancy payments.
Delivery Status
Discovery
Completed: Discovery - July 2013.
Read about the discovery phase.
Alpha
Completed: Start alpha build - December 2013.
Beta
Completed: Private beta release - September 2014.
Completed: Public beta release for Part 2 of the service - January 2015.
Public beta release for Part 1 of the service - March 2015.
Live
Service goes live (depending on Service Standard assessment) - after March 2015.
Anticipated volume
270k transactions a year
For further information about this project please contact us.