About British Embassy Tunis, main contact

British Embassy
Rue du Lac WindermereLes Berges du Lac
Tunis
1053
Tunisia

Telephone
+216 71 108 700 / +44 20 7008 5000

Office hours: Monday to Thursday, 8.00am to 4.30pm (local time)
Friday 8.00am to 1.00pm (local time)

Urgent consular support is provided 24/7.

Use our contact form for consular enquiries:
www.gov.uk/contact-consulate-tunis


The embassy would like to remind the public that the Consular Section does not process visa applications.

For enquiries that are not about consular issues, email BritishEmbassyTunis@fcdo.gov.uk

Commercial Enquiries : DBT.Africa@fcdo.gov.uk

We remain available 24/7 to provide urgent consular support to British nationals in Tunisia, please call +216 71 108 700. When calling, you may hear a message stating that our offices are closed. We are available so please stay on the line and select the option for ‘speak to a consular officer’. You can also consult our travel advice for the latest guidance.

Map

You can find a map of our office location on Google Maps.

Location access

The embassy is located at Les Berges du Lac area in Rue du Lac Windermere, behind Hotel Acropole, on the lake side. The most convenient way to get to the embassy is by car or taxi. It takes approximately 10 minutes drive from the Tunis Carthage Airport and 20-30 minutes from Tunis Centre.

Disabled access

British Embassy Tunis is keen to ensure that its buildings and services are fully accessible to disabled members of the public. Wherever possible, we have done so. However sometimes, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at the Embassy. We hope this information is helpful.

General physical access

  • entrances: clear and unobstructed
  • steps and staircases
  • ramps: external access ramps in situ
  • lifts: available to all floors and accessible for wheelchair-users
  • toilets on the first floor are accessible to wheelchair-users or those with limited physical mobility
  • parking: Internal parking available for official visitors only. Full transfer space for wheelchairs will be made available. All non-official visitors must use external parking facilities over which the embassy has no control
  • floor coverings are safe and even
  • handrails are widely available and easy to grip
  • doors are easily accessible to all users
  • lighting: there is good lighting
  • emergency/evacuation: help alarms are available and procedures in place
  • phones are accessible to wheelchair users.

Access for visually-impaired visitors

  • signs: are clear, easy to read, and use internationally-recognisable symbols
  • braille is not available
  • guide dogs are welcome

Access for deaf/hard of hearing visitors

  • hearing loops: installed
  • Minicom and textphones: not installed
  • sign language: none of the Embassy staff have sign language (e.g. BSL)
  • interpretation: professional signing interpretation is not available
  • hearing dogs are welcome.

Security regulations

Please be aware that all visitors to the British embassy will have to pass through embassy security. While we aim for this to be as light-touch as possible, it does require a search of bags and pockets.

The British embassy in Tunis security regulations, in line with all British diplomatic missions world-wide, do not permit visitors to enter the embassy with mobile telephones, laptops, PDAs or any other similar electrical devices. We prefer that you arrive at the embassy without them. If this is not possible we can retain them at the entrance during your visit.

Weapons (including pepper sprays), or any object that our security staff consider could be used as a weapon, are also forbidden. These will not be retained by our staff. Should you arrive with such an object you will not be granted access but will be asked to return without it.

These regulations are intended to help us ensure the security for our staff and visitors. Your cooperation is appreciated.