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Find out what unacceptable or unreasonable actions are and how we approach them.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Employment Appeal Tribunal Judgment of Lord Fairley on 21 January 2026.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Assesses the impact of proposals to extend the range of remedies available to enforcers of consumer law. Analyses options that aim to increase…
Respond by 31 December 2012. Template for responses to the consultation on proposals to extend the range of remedies available to enforcers …
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
How the Competition and Markets Authority (CMA) is helping businesses to comply with the law, and using its new powers to tackle poor online pricing practices.
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