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Wes Streeting, Secretary of State for Health and Social Care, addressed the NHS Providers Conference in Manchester to talk about the next steps for reforming the NHS.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Find out about how we manage unacceptable behaviour consistently and fairly.
Information about how we manage unacceptable customer behaviour consistently and fairly.
Information on our respectful behaviour policy.
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