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Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Your standard sales contracts must be ‘fair’ or you will not be able to…
You cannot enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
Information about how we manage unacceptable customer behaviour consistently and fairly.
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme (FHDDS).
Find out the information you must give to customers on food products and how to give it.
VAT repayments - work out if you're due a VAT repayment using your VAT Return
How to account for VAT if you make supplies to your customers, and you pay certain costs that you pass on when you invoice them.
How the Competition and Markets Authority (CMA) is helping businesses to comply with the law, and using its new powers to tackle poor online pricing practices.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
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