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Information about how we manage unacceptable customer behaviour consistently and fairly.

• Updated: 24 February 2025

Things to consider when buying and using products.

• Updated: 29 July 2024

Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations

• Overview

  Your standard sales contracts must be ‘fair’ or you won’t be able to…

• Unfair consumer contracts

  You can’t enforce unfair terms in a consumer contract, or unfair consumer…

• Unfair business contracts

  Your standard contract would be unfair if you try to not take…

• Implied and statutory rights

  Your customers have implied rights when buying your goods or services.…

• Updated: 4 April 2025

Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks

If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice

How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.

• Updated: 4 August 2021

When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers

CMA now able to act more swiftly and directly to protect UK consumers and foster a level playing field for businesses to invest and grow.

• Updated: 7 April 2025

How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms

• Updated: 23 March 2016