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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If you sell a customer a product or a service, you need to give them an…
Your invoice must include: a unique identification number your company…
Your right to be paid You can set your own payment terms, such as…
Things to consider when buying and using products.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations.
Your standard sales contracts must be ‘fair’ or you will not be able to…
You cannot enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
How to report products that are unsafe and may have caused injury or damage.
How the Competition and Markets Authority (CMA) is helping businesses to comply with the law, and using its new powers to tackle poor online pricing practices.
Information and resources.
Information about how we manage unacceptable customer behaviour consistently and fairly.
How sellers deal with VAT for goods from overseas that they sell direct to customers in the UK.
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
Things to consider when buying or using cosmetics.
Don’t include personal or financial information like your National Insurance number or credit card details.
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