We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Valuation Office Agency's (VOA) Council Tax Operating System Evaluation Plan.
Project Overview Council Tax Valuation Operating System (CT VOS) is a…
A research project exploring how small and medium-sized enterprises (SMEs) adopt basic productivity-enhancing digital technologies, and the information gaps they face.
A report that summarises findings from a survey of beneficiary firms of Made Smarter Adoption.
First published during the 2022 to 2024 Sunak Conservative government
Commissioned qualitative research providing insights into the population of pension scheme administrators and their awareness and views on IT platform changes.
The Organising for Digital Delivery report highlights the need to tackle legacy IT systems across government and make better use of the data government holds to improve services.
This data supports the innovation survey showing the state of cross-government emerging technology use.
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).