Research and statistics

A report that summarises findings from a survey of beneficiary firms of Made Smarter Adoption.

• Document type: Independent report
• Organisation: Department for Business and Trade
• Updated: 4 March 2024

Commissioned qualitative research providing insights into the population of pension scheme administrators and their awareness and views on IT platform changes.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 20 July 2023

• Understanding pension scheme administrators and their needs for migrating to the Managing Pension Schemes service

  Qualitative research providing insights into the population of pension…

The Organising for Digital Delivery report highlights the need to tackle legacy IT systems across government and make better use of the data government holds to improve services.

• Document type: Independent report
• Part of a collection: Improving cross-government functions and digital delivery
• Organisation: Cabinet Office and 1 others
• Updated: 22 July 2021

• Organising for Digital Delivery

  Organising for digital delivery - Report from the Digital Economy Council,…

This data supports the innovation survey showing the state of cross-government emerging technology use.

• Document type: Research and analysis
• Organisation: Central Digital and Data Office
• Updated: 20 August 2018

Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Research to understand customer preferences and attitudes towards contact channels when using digital services.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018

Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 23 July 2018