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Data, Freedom of Information releases and corporate reports
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
We understand that some of our customers may need additional support from us.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Data which tracks levels of satisfaction with service provided by communication providers (Broadband, Landline, Mobile and Pay TV)
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
Research which explored business customers’ use of the Business Tax Account.
SLC Customer Panel focused on customer expectations for the first session of the new year.
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