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This section helps you to understand users and their needs and begin to diagnose the policy problems and challenges that you need to fix.
How sharing user research findings helps your team iterate and improve your service.
List of all the tools and techniques in the toolkit.
How to define your participant criteria, find participants for research and handle incentives.
Paper prepared by the Data Evaluation and Learning for Viral Epidemics (DELVE) group in the Royal Society.
The importance of user research in service design and how it helps you understand and build for user needs.
Planning user research activities for each development phase helps you design a service that meets the needs of your users.
When and how to carry out pop-up research.
This publication summarises the most important research questions facing the Department for Work and Pensions (DWP).
When and how to carry out in-depth interviews.
Don’t include personal or financial information like your National Insurance number or credit card details.
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