Department
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Innovation & Skills

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Research and analysis

Evaluation of Business Support Helpline and GOV.UK data tables

Updated 5 December 2014
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Table 3
$S1A In the last 12 months, have you required (or do you currently require) information on any of the following issues?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	Combined	Gov.UK	Helpline	Non-User	Not set	Not set	Not set	Not set	Not set
Starting a business	35.60%	56.80%	19.00%	46.60%	8.60%	Not set	Not set	Not set	Not set	Not set
Accessing finance	28.00%	37.50%	20.00%	34.50%	14.60%	Not set	Not set	Not set	Not set	Not set
Understanding regulatory and legal issues	27.00%	31.70%	29.40%	26.80%	15.60%	Not set	Not set	Not set	Not set	Not set
General information for running a business	29.00%	38.30%	28.70%	30.80%	11.00%	Not set	Not set	Not set	Not set	Not set
Marketing	18.50%	22.60%	14.20%	23.40%	11.30%	Not set	Not set	Not set	Not set	Not set
E-commerce or technology	12.30%	14.70%	9.40%	15.00%	8.60%	Not set	Not set	Not set	Not set	Not set
Importing or Exporting	9.00%	12.50%	6.20%	10.80%	4.70%	Not set	Not set	Not set	Not set	Not set
Business planning	22.50%	31.30%	16.30%	25.50%	12.30%	Not set	Not set	Not set	Not set	Not set
Health and safety	17.70%	16.40%	20.00%	17.40%	17.30%	Not set	Not set	Not set	Not set	Not set
Tax or national insurance	31.80%	33.80%	42.20%	25.80%	20.90%	Not set	Not set	Not set	Not set	Not set
Sources of business information and advice	24.50%	32.80%	22.20%	25.50%	12.00%	Not set	Not set	Not set	Not set	Not set
Employing people or employment issues	23.50%	19.20%	35.60%	18.40%	19.90%	Not set	Not set	Not set	Not set	Not set
Growing a business	22.30%	28.90%	17.00%	25.80%	14.30%	Not set	Not set	Not set	Not set	Not set
Other (Specify)	2.40%	2.10%	3.70%	2.60%	1.00%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	1.90%	0.90%	1.40%	2.40%	3.70%	Not set	Not set	Not set	Not set	Not set
Have not required any information on these issues in the last 12 months	14.80%	4.50%	8.00%	12.10%	45.80%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	1647	530	436	380	301	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$S2a In the last 12 months, what other sources have you used to access information relating to running a business or starting a business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	Combined	Gov.UK	Helpline	Non-User	Not set	Not set	Not set	Not set	Not set
Other websites (please specify)	20.40%	26.00%	22.40%	17.60%	10.90%	Not set	Not set	Not set	Not set	Not set
Accountant	15.30%	10.40%	21.90%	9.90%	21.20%	Not set	Not set	Not set	Not set	Not set
Solicitor	4.90%	5.60%	5.90%	3.20%	4.40%	Not set	Not set	Not set	Not set	Not set
Other government agencies (e.g. HMRC, enterprise agencies)	14.60%	17.10%	15.10%	15.00%	8.90%	Not set	Not set	Not set	Not set	Not set
Colleagues/networks	8.60%	11.50%	7.50%	5.90%	8.50%	Not set	Not set	Not set	Not set	Not set
Trade bodies	3.40%	3.80%	3.30%	2.40%	4.10%	Not set	Not set	Not set	Not set	Not set
Local authority	5.80%	8.70%	3.50%	6.70%	3.10%	Not set	Not set	Not set	Not set	Not set
Family and friends	8.90%	13.10%	5.90%	8.00%	7.20%	Not set	Not set	Not set	Not set	Not set
Bank	5.60%	7.10%	4.20%	7.00%	3.40%	Not set	Not set	Not set	Not set	Not set
Chamber of commerce	3.00%	3.80%	2.10%	3.20%	2.70%	Not set	Not set	Not set	Not set	Not set
Educational/ public trainer	3.00%	2.70%	2.80%	4.30%	2.00%	Not set	Not set	Not set	Not set	Not set
Management consultant	4.70%	5.40%	4.70%	2.70%	5.80%	Not set	Not set	Not set	Not set	Not set
Other: Specify	5.60%	6.90%	4.50%	5.60%	5.10%	Not set	Not set	Not set	Not set	Not set
Have not used any business support in the last 12 months	29.20%	19.00%	28.10%	34.80%	42.00%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.20%	6.30%	3.30%	4.30%	1.70%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	1611	520	424	374	293	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$S2a In the last 12 months, what other sources have you used to access information relating to running a business or starting a business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Total	Plans to grow business in next 2-3 years	No plans to grow business in next 2-3 years	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Any usage of business support in past 12 months	66.50%	71.00%	53.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Have not used any business support in the last 12 months	29.20%	24.80%	41.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.20%	4.20%	5.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	1611	875	234	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H44B Do you have internet access that you can use for business purposes? If so, is this broadband	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Helpline and GOV.UK	GOV.UK only	Non-users	Total	Not set	Not set	Not set	Not set	Not set
Yes - broadband	91.80%	93.20%	97.50%	94.60%	94.30%	Not set	Not set	Not set	Not set	Not set
Yes - but not broadband	2.40%	2.10%	1.20%	2.10%	1.90%	Not set	Not set	Not set	Not set	Not set
None	4.70%	3.80%	1.00%	2.50%	3.00%	Not set	Not set	Not set	Not set	Not set
Don't know / refused	1.10%	0.90%	0.30%	0.80%	0.80%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	380	530	436	301	1647	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H44c Where do you have internet access?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Helpline and GOV.UK	GOV.UK only	Non-users	Total	Not set	Not set	Not set	Not set	Not set
At work	41.30%	44.80%	83.20%	79.50%	60.90%	Not set	Not set	Not set	Not set	Not set
At home	88.00%	94.30%	84.10%	78.80%	87.30%	Not set	Not set	Not set	Not set	Not set
Via smart phone (e.g. Blackberry/IPhone/Android)	37.40%	59.20%	51.60%	43.20%	49.30%	Not set	Not set	Not set	Not set	Not set
Via tablet (e.g. IPad)	21.80%	35.80%	40.30%	27.90%	32.50%	Not set	Not set	Not set	Not set	Not set
Somewhere else	3.40%	3.20%	1.10%	1.60%	2.40%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	0.30%	0.20%	0.00%	0.00%	0.10%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	358	505	429	291	1583	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H44E Do you use the internet to access business support information ?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Non-users	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	82.10%	67.40%	75.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	17.30%	31.50%	23.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	0.60%	1.10%	0.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	358	291	649	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 9	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H44f What prevents you from using the internet to access business support information ?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Non-users	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No access to internet at my residence or place of work	6.30%	3.30%	4.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Level of IT skills	17.20%	4.80%	9.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Physical factors (e.g. visual impairment)	0.00%	0.10%	0.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No need for online business support information	42.20%	65.50%	56.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not aware of online business support information	0.00%	14.80%	9.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other (specify):	14.10%	8.60%	10.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	25.00%	10.10%	16.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	64	93	157	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H44G Would you expect to access business support information on the internet in the future?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Helpline and GOV.UK	GOV.UK only	Non-users	Total	Not set	Not set	Not set	Not set	Not set
Yes	88.90%	92.60%	96.80%	85.50%	91.60%	Not set	Not set	Not set	Not set	Not set
No	8.40%	4.50%	2.30%	10.60%	5.90%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	2.60%	2.80%	0.90%	4.00%	2.50%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	380	530	436	301	1647	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 11	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H44H Would you expect this to be via a smart phone or tablet?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Helpline and GOV.UK	GOV.UK only	Non-users	Total	Not set	Not set	Not set	Not set	Not set
Yes	52.40%	69.00%	72.30%	52.40%	63.40%	Not set	Not set	Not set	Not set	Not set
No	44.10%	28.50%	27.00%	43.80%	34.20%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.60%	2.40%	0.70%	3.80%	2.40%	Not set	Not set	Not set	Not set	Not set
Unweighted Base	338	491	419	259	1508	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 12	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G56 Does the number of workers employed by your firm correspond to the following size bands?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not in Business	13.80%	9.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
0	30.50%	26.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
1 to 9	40.80%	48.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
10 to 49	12.20%	12.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
50 to 249	1.10%	1.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
250 or more	0.70%	0.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	0.90%	1.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	436	301	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 13	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G51 How many years has your business been trading? This includes under all ownerships and all legal statuses.	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not in Business	0.80%	0.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Less than 1 year	14.30%	7.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
1 year	7.40%	3.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
2 years	4.60%	1.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
3 years	4.90%	4.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
4 years	6.50%	6.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
5 years	6.70%	8.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
6-10 years	18.40%	19.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
11-20 years	9.90%	16.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
More than 20 years	25.50%	29.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know/Refused	1.00%	1.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	436	272	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G50 Please describe the main activities of your business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Agriculture and Fishing	2.80%	2.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Biotechnology, Medical and Chemical	3.40%	1.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Construction and Property Services	10.00%	11.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Consumer Products, Personal Services, Retail and Wholesale	25.50%	28.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Creative Services and Media	2.30%	2.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Energy and Water	1.60%	0.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Hotels and Restaurants	4.20%	10.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Information Technology and Telecomms	3.80%	1.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Manufacturing and Engineering	9.50%	12.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Professional and Other Business Services	23.50%	15.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Recreation, Culture and Tourism	6.20%	3.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Transport, Warehousing and Distribution	5.70%	5.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other	0.00%	4.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	1.50%	1.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	376	272	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 15	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G52 Do you aim to grow your business over the next two or three years?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	74.00%	65.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	23.10%	30.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know	2.80%	3.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	376	272	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G3 When you used GOV.UK, was your business facing any of the following significant issues or challenges?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Severe financial problems and at risk of closure	2.10%	4.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Taking on new staff	25.60%	13.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Introducing a major change to the way you do business	4.20%	7.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Introducing a major change to the way the business is managed	5.40%	9.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Introducing new products or services	6.10%	13.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Obtaining finance to support growth	9.00%	11.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Managing major growth in turnover	3.90%	6.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Entering a new export market	1.90%	3.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Difficulties in understanding or complying with legislation or regulations	15.00%	5.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Difficulties in understanding or complying with tax obligations	10.90%	4.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
None of the above	49.80%	61.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	348	272	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 17	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gender and ethnicity of business owner	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	GOV.UK users	Non-users	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Male only	46.50%	57.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Female only	25.20%	19.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Both	28.30%	23.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	416	278	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
British/ Irish only	85.40%	85.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Ethnic mionrity only	11.40%	11.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Both	3.30%	2.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted Base	410	270	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 18	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G6 (DO NOT READ OUT) How frequently do you use the business information pages of GOV.UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Only used it once	19.50%	10.70%	11.30%	13.50%	Not set	Not set	Not set	Not set	Not set	Not set
Once a week or more	13.50%	10.70%	5.70%	11.10%	Not set	Not set	Not set	Not set	Not set	Not set
Once every month	17.30%	23.00%	24.50%	21.70%	Not set	Not set	Not set	Not set	Not set	Not set
Once every quarter	13.50%	23.00%	17.00%	18.80%	Not set	Not set	Not set	Not set	Not set	Not set
Once every six month	15.80%	18.00%	26.40%	18.90%	Not set	Not set	Not set	Not set	Not set	Not set
Once every year	12.00%	7.90%	7.50%	8.50%	Not set	Not set	Not set	Not set	Not set	Not set
Less frequently than once every year	6.00%	5.10%	3.80%	4.80%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	2.30%	1.70%	3.80%	2.50%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 19	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G2b What was the nature of the issues you were trying to address when you last used the business pages of GOV.UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Starting a business	14.30%	7.30%	0.00%	7.60%	Not set	Not set	Not set	Not set	Not set	Not set
Obtaining finance and funding for a business start-up	6.80%	4.50%	0.00%	4.40%	Not set	Not set	Not set	Not set	Not set	Not set
Obtaining finance or funding for an established business	0.80%	6.70%	1.90%	3.90%	Not set	Not set	Not set	Not set	Not set	Not set
Understanding regulatory or legal issues	6.80%	11.20%	13.20%	10.60%	Not set	Not set	Not set	Not set	Not set	Not set
Sales and marketing	2.30%	1.70%	0.00%	1.40%	Not set	Not set	Not set	Not set	Not set	Not set
Types of business models / ownership structures	2.30%	0.60%	0.00%	0.80%	Not set	Not set	Not set	Not set	Not set	Not set
Growing a business	3.00%	5.60%	0.00%	3.50%	Not set	Not set	Not set	Not set	Not set	Not set
Business planning	1.50%	2.20%	0.00%	1.50%	Not set	Not set	Not set	Not set	Not set	Not set
Importing / exporting	1.50%	4.50%	3.80%	3.70%	Not set	Not set	Not set	Not set	Not set	Not set
Tax or national insurance	40.60%	26.40%	28.30%	29.70%	Not set	Not set	Not set	Not set	Not set	Not set
Business support availability	0.80%	1.70%	0.00%	1.00%	Not set	Not set	Not set	Not set	Not set	Not set
Employing people or employment issues	20.30%	38.20%	45.30%	35.50%	Not set	Not set	Not set	Not set	Not set	Not set
Finance management	0.80%	1.10%	5.70%	2.10%	Not set	Not set	Not set	Not set	Not set	Not set
Premises / property	0.80%	0.00%	0.00%	0.20%	Not set	Not set	Not set	Not set	Not set	Not set
Trademarks, copyrights and intellectual property	0.80%	0.00%	0.00%	0.20%	Not set	Not set	Not set	Not set	Not set	Not set
Health and safety	0.80%	3.40%	15.10%	5.30%	Not set	Not set	Not set	Not set	Not set	Not set
General business information	6.80%	5.60%	11.30%	7.10%	Not set	Not set	Not set	Not set	Not set	Not set
E-commerce / technology	0.80%	0.00%	0.00%	0.20%	Not set	Not set	Not set	Not set	Not set	Not set
Other (Specify)	6.00%	8.40%	9.40%	8.40%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	11.30%	6.20%	1.90%	6.20%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 20	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G7 Why did you use the GOV.UK website instead of using any other sources of information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Not aware of other sources of information	4.50%	1.70%	1.90%	2.80%	Not set	Not set	Not set	Not set	Not set	Not set
Simplest method of getting the information I needed	30.10%	28.10%	43.40%	32.20%	Not set	Not set	Not set	Not set	Not set	Not set
Do not trust other sources of information	27.10%	15.20%	18.90%	18.80%	Not set	Not set	Not set	Not set	Not set	Not set
Would have to pay	2.30%	0.60%	1.90%	1.30%	Not set	Not set	Not set	Not set	Not set	Not set
Easily accessible	18.80%	28.70%	28.30%	26.10%	Not set	Not set	Not set	Not set	Not set	Not set
Quick to access	9.80%	9.00%	7.50%	8.90%	Not set	Not set	Not set	Not set	Not set	Not set
Immediate	4.50%	2.80%	3.80%	3.40%	Not set	Not set	Not set	Not set	Not set	Not set
Other (specify):	4.50%	5.10%	3.80%	4.50%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.50%	3.40%	3.80%	3.80%	Not set	Not set	Not set	Not set	Not set	Not set
Was advised to/ it was recommended to me	9.00%	6.20%	3.80%	6.20%	Not set	Not set	Not set	Not set	Not set	Not set
Government website - reputation and reassurance	11.30%	19.10%	20.80%	17.30%	Not set	Not set	Not set	Not set	Not set	Not set
Internet search led me here	6.00%	5.60%	1.90%	5.00%	Not set	Not set	Not set	Not set	Not set	Not set
One of several sources used	5.30%	2.80%	0.00%	2.70%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G5A Before using GOV.UK, did you do anything else to try to find information or advice to help with your query?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Yes	48.40%	36.90%	39.20%	39.80%	Not set	Not set	Not set	Not set	Not set	Not set
No	48.40%	60.10%	60.80%	57.80%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.30%	3.00%	0.00%	2.40%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	122	168	51	404	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 22	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G5 What did you do?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Basic internet search (Google etc)	44.30%	31.90%	36.40%	38.00%	Not set	Not set	Not set	Not set	Not set	Not set
Searched other websites (please specify)	12.90%	22.20%	27.30%	20.20%	Not set	Not set	Not set	Not set	Not set	Not set
Sought informal advice (from colleagues, friends, etc)	5.70%	4.20%	13.60%	6.80%	Not set	Not set	Not set	Not set	Not set	Not set
Used Business Link social media	0.00%	0.00%	4.50%	1.10%	Not set	Not set	Not set	Not set	Not set	Not set
Called Business Link Helpline or Business Support Helpline	1.40%	0.00%	0.00%	0.40%	Not set	Not set	Not set	Not set	Not set	Not set
Advice over the telephone from other Government service (please specify)	15.70%	8.30%	9.10%	10.50%	Not set	Not set	Not set	Not set	Not set	Not set
Face-to-face advice from other Government service (please specify)	10.00%	5.60%	0.00%	5.70%	Not set	Not set	Not set	Not set	Not set	Not set
Advice over the telephone from private sector service (please specify)	5.70%	11.10%	13.60%	9.90%	Not set	Not set	Not set	Not set	Not set	Not set
Face-to-face advice from private sector service (please specify)	11.40%	19.40%	9.10%	14.30%	Not set	Not set	Not set	Not set	Not set	Not set
Contacted Chamber of Commerce	1.40%	1.40%	13.60%	4.20%	Not set	Not set	Not set	Not set	Not set	Not set
None of the above	11.40%	15.30%	9.10%	12.40%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	70	72	22	203	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 23	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G13 How did you find out about the business section of the GOV.UK website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	GOV.UK only	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set
Basic internet search (Google)	55.60%	55.60%	64.20%	57.80%	56.00%	Not set	Not set	Not set	Not set	Not set
Businesslink.gov (previous Business Link website)	8.30%	12.40%	7.50%	10.40%	8.50%	Not set	Not set	Not set	Not set	Not set
Found link on other website	1.50%	0.60%	0.00%	0.60%	1.10%	Not set	Not set	Not set	Not set	Not set
Used GOV.UK for a purpose other than business	3.00%	3.90%	3.80%	3.50%	2.60%	Not set	Not set	Not set	Not set	Not set
Was given link given by other Government Agency	8.30%	4.50%	5.70%	5.90%	6.00%	Not set	Not set	Not set	Not set	Not set
Was given link by professional third party advisors	Not set	3.90%	1.90%	2.40%	1.50%	Not set	Not set	Not set	Not set	Not set
Word of mouth	15.00%	10.70%	3.80%	10.10%	8.90%	Not set	Not set	Not set	Not set	Not set
TV / radio advertising	0.80%	2.20%	0.00%	1.30%	0.90%	Not set	Not set	Not set	Not set	Not set
Press advertising	0.00%	0.00%	0.00%	0.00%	0.40%	Not set	Not set	Not set	Not set	Not set
From the Business Support Helpline (previously Business Link Helpline)	0.80%	0.00%	0.00%	0.20%	6.40%	Not set	Not set	Not set	Not set	Not set
Other: (specify)	1.50%	3.40%	3.80%	2.90%	2.10%	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	5.30%	2.80%	5.70%	4.00%	4.30%	Not set	Not set	Not set	Not set	Not set
Local authority/ Council	0.00%	0.00%	3.80%	0.90%	1.10%	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	530	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 24	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G16 Thinking about the overall information received through the GOV.UK website, would you say that you are satisfied or dissatisfied overall?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Very satisfied	33.10%	39.90%	47.20%	39.70%	Not set	Not set	Not set	Not set	Not set	Not set
Fairly satisfied	42.10%	41.00%	39.60%	40.90%	Not set	Not set	Not set	Not set	Not set	Not set
Neither satisfied or dissatisfied	8.30%	9.00%	5.70%	8.00%	Not set	Not set	Not set	Not set	Not set	Not set
Fairly dissatisfied	9.80%	5.10%	5.70%	6.70%	Not set	Not set	Not set	Not set	Not set	Not set
Very dissatisfied	4.50%	4.50%	1.90%	3.80%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	2.30%	0.60%	0.00%	0.80%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 25	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G15B Did you come across other useful information which you weren't looking for when you accessed the website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	GOV.UK only	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set
Yes	38.30%	34.30%	41.50%	36.50%	41.10%	Not set	Not set	Not set	Not set	Not set
No	50.40%	59.60%	50.90%	55.90%	50.60%	Not set	Not set	Not set	Not set	Not set
Don't know/refused	11.30%	6.20%	7.50%	7.60%	8.30%	Not set	Not set	Not set	Not set	Not set
Total	133	178	53	436	530	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 26	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Opinions of the service received (GOV.UK only)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Unweighted base	Not set	Not set	Not set	Not set
G17_1 The information provided was valuable to my business	25.50%	51.20%	14.00%	6.70%	2.60%	436	Not set	Not set	Not set	Not set
G17_2 The information provided was impartial	27.00%	49.40%	19.40%	3.20%	1.00%	436	Not set	Not set	Not set	Not set
G17_3 The information provided was relevant	28.30%	52.90%	14.20%	3.20%	1.50%	436	Not set	Not set	Not set	Not set
G17_5 The information provided was practical and useful	25.40%	55.70%	13.40%	3.70%	1.80%	436	Not set	Not set	Not set	Not set
G17_6 The information provided enabled me to address my needs independently	22.20%	51.30%	16.90%	6.90%	2.70%	436	Not set	Not set	Not set	Not set
G17_8 The service provided me with information on other sources of support	11.40%	42.10%	34.60%	10.10%	1.80%	436	Not set	Not set	Not set	Not set
G17_9 The information on the website was easy to find	20.00%	49.40%	20.80%	5.80%	4.10%	436	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 27	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Opinions of GOV.UK generally (GOV.UK only)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Unweighted base	Not set	Not set	Not set	Not set
G18_1 GOV.UK has a reputation for providing a high quality information service	22.30%	49.00%	23.40%	2.90%	2.50%	436	Not set	Not set	Not set	Not set
G18_2 GOV.UK is known for providing information on specialist support for people trying to start a business	13.30%	29.40%	46.70%	7.40%	3.30%	436	Not set	Not set	Not set	Not set
G18_3 GOV.UK is the first port of call for finding out about business support services	18.90%	45.20%	22.30%	10.40%	3.10%	436	Not set	Not set	Not set	Not set
G18_4 GOV.UK is a service I can trust	33.70%	52.00%	11.10%	2.00%	1.20%	436	Not set	Not set	Not set	Not set
G18_5 GOV.UK is a highly accessible service	31.80%	51.00%	13.90%	2.40%	0.90%	436	Not set	Not set	Not set	Not set
G18_6 Gov.Uk is a unique service	15.90%	37.40%	33.30%	10.90%	2.50%	436	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 28	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Opinions of GOV.UK generally (Helpline and GOV.UK)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Unweighted base	Not set	Not set	Not set	Not set
G18_1 GOV.UK has a reputation for providing a high quality information service	21.30%	42.10%	26.80%	6.20%	3.60%	530	Not set	Not set	Not set	Not set
G18_3 GOV.UK is the first port of call for finding out about business support services	24.70%	42.50%	17.00%	10.40%	5.50%	530	Not set	Not set	Not set	Not set
G18_4 GOV.UK is a service I can trust	34.90%	47.40%	11.30%	3.60%	2.80%	530	Not set	Not set	Not set	Not set
G18_6 Gov.Uk is a unique service	18.70%	39.40%	27.20%	10.80%	4.00%	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 29	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G25a Did GOV.UK help you in any of the following ways?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Helped me understand that I needed advice, support or services	21.80%	24.20%	30.20%	24.90%	Not set	Not set	Not set	Not set	Not set	Not set
Helped me to understand the benefits of information and advice	36.80%	38.20%	41.50%	38.20%	Not set	Not set	Not set	Not set	Not set	Not set
Helped me understand what advice, support or services I needed	24.10%	22.50%	35.80%	25.70%	Not set	Not set	Not set	Not set	Not set	Not set
Helped me understand how to find a supplier for advice and support	21.80%	14.00%	15.10%	16.40%	Not set	Not set	Not set	Not set	Not set	Not set
Directed me to a specific supplier or suppliers for advice and support	15.80%	13.50%	13.20%	13.90%	Not set	Not set	Not set	Not set	Not set	Not set
Helped me understand how to choose between different suppliers for advice and support	14.30%	13.50%	11.30%	12.80%	Not set	Not set	Not set	Not set	Not set	Not set
None of the above	42.10%	41.00%	34.00%	39.70%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.00%	2.80%	5.70%	3.50%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 30	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G19A Did this influence your trust in the service?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Yes, makes me much more likely to trust the information	59.40%	69.70%	73.60%	68.00%	Not set	Not set	Not set	Not set	Not set	Not set
Yes, makes me a little more likely to trust the information	21.80%	14.30%	13.20%	16.10%	Not set	Not set	Not set	Not set	Not set	Not set
Yes, makes me much less likely to trust the information	0.80%	1.10%	0.00%	0.70%	Not set	Not set	Not set	Not set	Not set	Not set
Yes, makes me a little less likely to trust the information	1.50%	1.10%	0.00%	0.90%	Not set	Not set	Not set	Not set	Not set	Not set
No, does not affect my trust in the information provided	15.80%	10.90%	13.20%	12.60%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know/refused	0.80%	2.90%	0.00%	1.60%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	175	53	431	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 31	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G25b Since using GOV.UK, have you taken up any further business advice? If so, what services have you used?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Enterprise agencies	3.00%	1.10%	0.00%	1.30%	Not set	Not set	Not set	Not set	Not set	Not set
Mentorsme	0.80%	0.00%	0.00%	0.20%	Not set	Not set	Not set	Not set	Not set	Not set
HMRC	1.50%	9.00%	7.50%	6.80%	Not set	Not set	Not set	Not set	Not set	Not set
Local authority	3.00%	2.20%	3.80%	2.70%	Not set	Not set	Not set	Not set	Not set	Not set
Donut services (e.g. IT Donut, Law Donut, Marketing Donut, Start Up Donut, Tax Donut)	0.80%	0.00%	0.00%	0.20%	Not set	Not set	Not set	Not set	Not set	Not set
Funding bodies	0.80%	0.60%	0.00%	0.50%	Not set	Not set	Not set	Not set	Not set	Not set
Other government service (please specify)	5.30%	3.40%	3.80%	3.80%	Not set	Not set	Not set	Not set	Not set	Not set
The private sector (e.g. consultancy, mentoring)	3.80%	3.40%	7.50%	4.30%	Not set	Not set	Not set	Not set	Not set	Not set
Other (please specify)	20.30%	22.50%	13.20%	19.70%	Not set	Not set	Not set	Not set	Not set	Not set
No but I am planning to take up other advice	11.30%	12.40%	9.40%	11.10%	Not set	Not set	Not set	Not set	Not set	Not set
No and I don't have any plans to take up other advice	51.10%	46.60%	56.60%	50.50%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.00%	1.70%	5.70%	3.10%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	133	178	53	436	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Text preceding Table 32	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G26 Since you accessed GOV.UK, have you have you or do you plan to implement any actions to improve the performance of your business? / have you started or are you planning start your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Pre-start - early	Pre-start - in process	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes - have already done so	90.80%	94.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes - planning to do so	6.10%	5.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No, have decided not to start my business	2.60%	0.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	0.60%	0.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	74	14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 32	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$g29_1 What other actions have you taken forward since using GOV.UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Already taken forward	Planning	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Developed business plan	29.20%	10.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Accessed start-up finance	21.00%	13.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Attended a presentation or workshop on how to establish a business	0.30%	0.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Attended a interactive workshop on establishing a business	0.60%	0.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Received face-to-face advice from an advisor on establishing a business	12.10%	5.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Received telephone advice from an advisor on establishing a business	17.80%	3.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Developed an action plan on what I needed to do to establish my business	29.90%	2.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other (please specify)	17.00%	8.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
None/ Don't know	30.40%	67.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	75	75	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 33	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G26 Since you accessed GOV.UK, have you have you or do you plan to implement any actions to improve the performance of your business? / have you started or are you planning start your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Start-up	Established business	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes - have already done so	25.90%	37.00%	35.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes - planning to do so	21.20%	12.00%	13.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No, have no plans to implement any actions	47.90%	41.00%	41.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Have stopped trading	0.20%	0.00%	0.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.70%	10.00%	9.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	53	288	393	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 34	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$g30_1 What other actions have you taken forward since using GOV.UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Already taken forward	Planning	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Attended a presentation or event on improving my business	2.10%	3.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Accessed finance or grants to help the business grow	10.00%	4.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Developed a marketing plan	4.80%	5.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Developed a marketing plan for new export markets and/or started to export or increased exports	0.00%	3.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Developed a recruitment plan and/or taken on more employees	7.60%	2.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Introduced improvements to operations of the business	9.40%	5.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Introduced new products, services or processes	11.90%	6.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Improved compliance with legislation	19.60%	2.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other (please specify)	21.80%	21.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
None/ Don't know	41.80%	61.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	165	165	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 35	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G20 If GOV.UK was unavailable, how likely is that you would have obtained the information you received somewhere else?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Additionality assumption	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Very likely	35.00%	0	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Likely	35.60%	0.25	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unlikely	12.90%	0.75	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Very unlikely	9.90%	1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	6.60%	0.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Overall additionality	0.32	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	436	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 36	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$G21 Where would you have been able to obtain this information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
Internet search	67.70%	55.70%	78.90%	65.10%	Not set	Not set	Not set	Not set	Not set	Not set
Word of mouth/networking	6.20%	7.40%	0.00%	5.10%	Not set	Not set	Not set	Not set	Not set	Not set
Accountant	11.50%	13.90%	5.30%	10.70%	Not set	Not set	Not set	Not set	Not set	Not set
Solicitor	2.10%	3.30%	0.00%	2.10%	Not set	Not set	Not set	Not set	Not set	Not set
Government agency (eg HMRC, Job Centre)	13.50%	9.80%	10.50%	10.50%	Not set	Not set	Not set	Not set	Not set	Not set
Other	17.70%	22.10%	26.30%	22.50%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know/ refused	3.10%	7.40%	0.00%	4.30%	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	96	122	38	310	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 37	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G31 How important was the information you received in your decisions to implement these actions start your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Pre-start	Established	Additionality	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Very important	42.20%	56.80%	0.9	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Important	27.40%	23.00%	0.75	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not very important	20.50%	8.60%	0.25	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not at all important	6.00%	6.80%	0	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.00%	4.70%	0.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Overall additionality	0.66	0.73	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	237	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Cost savings	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Mean cost saving (pounds)	40.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage that would have found support elsewhere	70.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Cost saving per user (pounds)	28.66	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 38	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G32 Do you think that the advice that you received from GOV.UK saved you time in deciding what action to take or in deciding how to take action?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	80.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	17.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	2.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	237	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Time savings	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Mean time saved excluding outliers (hours)	41.46	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage taking action	35.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage saving time	80.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Time saved per user (hours)	11.84	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Cost per hour	21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Cost saved per user (pounds)	248.58	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Businesses created	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross turnover (pounds)	1,505,500	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Number of observations	23	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross turnover per business (pounds)	65,457	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 39	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	No/ Don't know	Unweighted base	Not set	Not set	Not set	Not set	Not set
Running costs	18.70%	5.50%	0.60%	75.20%	165	Not set	Not set	Not set	Not set	Not set
Turnover	13.30%	5.70%	3.60%	77.50%	165	Not set	Not set	Not set	Not set	Not set
Export Sales	2.00%	1.20%	0.40%	96.40%	165	Not set	Not set	Not set	Not set	Not set
Number of employees	22.10%	5.70%	1.00%	71.20%	165	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Impact on running costs	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross increase (punds)	38,785	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Number of observations	10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross increase in running costs per business (punds)	3,879	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross decrease (punds)	92,327	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Number of observations	10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross decrease in running costs per business (punds)	9,233	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage increase in running costs	53%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage decrease in running costs	47%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Net change (pounds)	2,283.76	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage taking action	35.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage impact on running costs	24.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Net change per user (pounds)	201.63	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
GVA created in existing businesses	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross increase (pounds)	1,065,600	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Number of observations	16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross increase per business (pounds)	66,600	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage taking action	35.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage impact on turnover	22.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Impact per user (pounds)	5,336.84	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
GVA per turnover	0.283	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross GVA impact per user	1,510.32	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
G39 Would you have reduced the number of workers in your business if you had not taken the actions you did?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Definitely	2.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Probably	5.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Probably not	10.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Definitely not	68.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Too early to say	4.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	8.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Unweighted base	165	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Employment created or safeguarded in existing businesses	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross expected new jobs	54.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Number of observations	45	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross expected new jobs per business	1.21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage increasing employment	28.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gross jobs safeguarded per business	2.08	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage safeguarding jobs	7.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Percentage taking action	35.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Employment impact per user	0.18	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 40	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Net Additional Impact	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Cost savings (pounds)	Time savings (pounds)	GVA per year (pounds)	Employment per year	Not set	Not set	Not set	Not set	Not set	Not set
Gross impact per user	28.66	248.58	1509.71	0.18	Not set	Not set	Not set	Not set	Not set	Not set
Additionality of support	Not set	0.32	0.32	0.32	Not set	Not set	Not set	Not set	Not set	Not set
Additionality of actions	Not set	0.73	0.73	0.73	Not set	Not set	Not set	Not set	Not set	Not set
Additional impact per user	28.66	58.07	352.67	0.04	Not set	Not set	Not set	Not set	Not set	Not set
Displacement	Not set	Not set	0.82	0.82	Not set	Not set	Not set	Not set	Not set	Not set
Net additional impact per user	5.16	10.45	63.48	0.01	Not set	Not set	Not set	Not set	Not set	Not set
Number of users per year	365500	365500	365500	365500	Not set	Not set	Not set	Not set	Not set	Not set
Total net additional impact per year	1885778	3820372	23202026	2797	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 41	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Net Additional GVA Impact over time (pounds)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	13654290	Not set	Not set	13654290	13654290	Not set	Not set	Not set	Not set	Not set
Year 2	13654290	5851838	Not set	19506128	18846500	Not set	Not set	Not set	Not set	Not set
Year 3	13654290	5851838	3695898	23202026	21659339	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	5851838	3695898	9547736	8611511	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	3695898	3695898	3220762	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	65992402	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sensitivity analysis (upper bound of number of users)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	16867064	Not set	Not set	16867064	16867064	Not set	Not set	Not set	Not set	Not set
Year 2	16867064	7228742	Not set	24095805	23280971	Not set	Not set	Not set	Not set	Not set
Year 3	16867064	7228742	4565521	28661326	26755655	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	7228742	4565521	11794262	10637749	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	4565521	4565521	3978588	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	81520026	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sensitivity analysis (lower bound of number of users)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	10441516	Not set	Not set	10441516	10441516	Not set	Not set	Not set	Not set	Not set
Year 2	10441516	4474935	Not set	14916451	14412030	Not set	Not set	Not set	Not set	Not set
Year 3	10441516	4474935	2826275	17742726	16563024	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	4474935	2826275	7301210	6585273	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	2826275	2826275	2462935	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	50464778	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sensitivity analysis (one year persistence)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	13654290	Not set	Not set	13654290	13654290	Not set	Not set	Not set	Not set	Not set
Year 2	Not set	5851838	Not set	5851838	5653950	Not set	Not set	Not set	Not set	Not set
Year 3	Not set	Not set	3695898	3695898	3450160	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	Not set	Not set	0	0	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	Not set	0	0	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	22758400	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sensitivity analysis (GVA per worker method)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	71942107	Not set	Not set	71942107	71942107	Not set	Not set	Not set	Not set	Not set
Year 2	71942107	30832332	Not set	102774439	99298975	Not set	Not set	Not set	Not set	Not set
Year 3	71942107	30832332	19473052	122247490	114119340	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	30832332	19473052	50305383	45372573	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	19473052	19473052	16969639	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	347702635	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sensitivity analysis (overall lower bound)	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	This year	Next year	Next 2-3 years	Not discounted	Discounted	Not set	Not set	Not set	Not set	Not set
Year 1	10441516	Not set	Not set	10441516	10441516	Not set	Not set	Not set	Not set	Not set
Year 2	Not set	4474935	Not set	4474935	4323609	Not set	Not set	Not set	Not set	Not set
Year 3	Not set	Not set	2826275	2826275	2638358	Not set	Not set	Not set	Not set	Not set
Year 4	Not set	Not set	Not set	0	0	Not set	Not set	Not set	Not set	Not set
Year 5	Not set	Not set	Not set	0	0	Not set	Not set	Not set	Not set	Not set
Total	Not set	Not set	Not set	Not set	17403482	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 43	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$N9 Why have you not used the GOV.UK service?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	No employees	1-9 employees	10-49 employees	Total	Not set	Not set	Not set	Not set	Not set	Not set
No time	3.90%	4.90%	2.90%	4.30%	Not set	Not set	Not set	Not set	Not set	Not set
Not aware of services provided	36.40%	37.50%	37.10%	37.80%	Not set	Not set	Not set	Not set	Not set	Not set
Quality of the service	2.60%	4.20%	0.00%	2.90%	Not set	Not set	Not set	Not set	Not set	Not set
Too much information / difficult to navigate	6.50%	2.10%	5.70%	3.90%	Not set	Not set	Not set	Not set	Not set	Not set
Information not clear	6.50%	2.10%	5.70%	4.00%	Not set	Not set	Not set	Not set	Not set	Not set
No access to internet	5.20%	1.40%	0.00%	2.30%	Not set	Not set	Not set	Not set	Not set	Not set
Do not trust the service	5.20%	0.70%	0.00%	1.90%	Not set	Not set	Not set	Not set	Not set	Not set
Prefer other services (please specify)	5.20%	7.60%	22.90%	9.00%	Not set	Not set	Not set	Not set	Not set	Not set
Did not need business support information	37.70%	45.10%	34.30%	41.60%	Not set	Not set	Not set	Not set	Not set	Not set
Other (please specify)	3.90%	1.40%	0.00%	1.90%	Not set	Not set	Not set	Not set	Not set	Not set
Don't know/ N/A / Refused	1.30%	1.40%	0.00%	1.70%	Not set	Not set	Not set	Not set	Not set	Not set
Total	77	144	35	295	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 44	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H1 Which of the following best describes the status of your business at the time you called the Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Pre-start - early stages	48.00%	56.60%	51.10%	51.80%	50.20%	50.40%	Not set	Not set	Not set	Not set
Pre-start - in process	9.80%	12.50%	10.80%	12.90%	15.20%	13.80%	Not set	Not set	Not set	Not set
Start-up	12.70%	9.60%	11.60%	13.50%	13.70%	13.40%	Not set	Not set	Not set	Not set
Established business	27.00%	20.60%	24.70%	21.90%	19.90%	22.10%	Not set	Not set	Not set	Not set
Don't know / Refused	2.50%	0.70%	1.80%	0.00%	0.90%	0.40%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 45	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Size of business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
No employees	57.20%	56.90%	57.10%	60.00%	65.60%	60.90%	Not set	Not set	Not set	Not set
01-Sep	33.30%	36.10%	34.30%	30.00%	27.00%	29.70%	Not set	Not set	Not set	Not set
Oct-49	3.60%	2.80%	3.30%	5.80%	3.30%	5.00%	Not set	Not set	Not set	Not set
50 - 249	0.70%	1.40%	1.00%	0.50%	1.60%	1.30%	Not set	Not set	Not set	Not set
250 or more	0.70%	0.00%	0.50%	2.10%	0.80%	1.60%	Not set	Not set	Not set	Not set
Don't know/ Refused	4.30%	2.80%	3.80%	1.60%	1.60%	1.60%	Not set	Not set	Not set	Not set
Base	138	72	210	190	122	320	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 46	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Age of business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Less than 1 year	34.10%	45.80%	38.10%	52.10%	52.50%	51.30%	Not set	Not set	Not set	Not set
1 year	9.40%	11.10%	10.00%	5.30%	7.40%	6.30%	Not set	Not set	Not set	Not set
2 years	9.40%	2.80%	7.10%	6.80%	5.70%	6.30%	Not set	Not set	Not set	Not set
3 years	5.80%	4.20%	5.20%	5.80%	6.60%	5.90%	Not set	Not set	Not set	Not set
4 years	6.50%	5.60%	6.20%	4.70%	2.50%	3.80%	Not set	Not set	Not set	Not set
5 years	2.20%	1.40%	1.90%	1.60%	2.50%	2.20%	Not set	Not set	Not set	Not set
6-10 years	13.80%	9.70%	12.40%	10.00%	6.60%	8.80%	Not set	Not set	Not set	Not set
11-20 years	4.30%	6.90%	5.20%	4.70%	6.60%	5.90%	Not set	Not set	Not set	Not set
More than 20 years	8.70%	4.20%	7.10%	5.80%	6.60%	6.60%	Not set	Not set	Not set	Not set
Don't know/Refused	5.80%	8.30%	6.70%	3.20%	3.30%	3.10%	Not set	Not set	Not set	Not set
Base	138	72	210	190	122	320	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 47	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Sector	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Non-users	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Agriculture and Fishing	3.60%	2.80%	3.30%	2.10%	3.30%	2.50%	2.30%	Not set	Not set	Not set
Biotechnology, Medical and Chemical	0.70%	0.00%	0.50%	1.10%	2.50%	1.60%	1.40%	Not set	Not set	Not set
Construction and Property Services	8.70%	11.10%	9.50%	8.40%	1.60%	5.60%	11.80%	Not set	Not set	Not set
Consumer Products, Personal Services, Retail and Wholesale	34.80%	37.50%	35.70%	31.10%	27.90%	29.70%	28.10%	Not set	Not set	Not set
Creative Services and Media	6.50%	5.60%	6.20%	5.80%	13.10%	8.40%	2.20%	Not set	Not set	Not set
Energy and Water	0.00%	0.00%	0.00%	0.00%	3.30%	1.30%	0.00%	Not set	Not set	Not set
Hotels and Restaurants	2.90%	8.30%	4.80%	4.20%	4.90%	4.40%	10.50%	Not set	Not set	Not set
Information Technology and Telecomms	5.80%	4.20%	5.20%	9.50%	6.60%	8.40%	1.10%	Not set	Not set	Not set
Manufacturing and Engineering	8.00%	6.90%	7.60%	8.40%	5.70%	7.80%	12.60%	Not set	Not set	Not set
Professional and Other Business Services	13.00%	11.10%	12.40%	13.70%	20.50%	16.60%	15.10%	Not set	Not set	Not set
Recreation, Culture and Tourism	0.70%	2.80%	1.40%	10.00%	6.60%	8.40%	3.70%	Not set	Not set	Not set
Transport, Warehousing and Distribution	7.20%	0.00%	4.80%	5.30%	2.50%	4.40%	5.90%	Not set	Not set	Not set
Other (Please write in.....)	5.10%	4.20%	4.80%	0.00%	0.00%	0.00%	4.20%	Not set	Not set	Not set
Don't know / Refused	2.90%	5.60%	3.80%	0.50%	1.60%	0.90%	1.10%	Not set	Not set	Not set
Base	138	72	210	190	122	320	272	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 48	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Do you aim to grow the business over the next 2-3 years?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Non-users	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Yes	80.40%	83.30%	81.40%	83.20%	88.50%	85.00%	65.80%	Not set	Not set	Not set
No	15.20%	11.10%	13.80%	13.70%	9.00%	12.20%	30.40%	Not set	Not set	Not set
Don't know / Refused	4.30%	5.60%	4.80%	3.20%	2.50%	2.80%	3.90%	Not set	Not set	Not set
Base	138	72	210	190	122	320	272	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 49	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H3 At the time you called the Helpline, was your business facing any of the following significant issues or challenges?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Non-users	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Severe financial problems and at risk of closure	8.70%	11.90%	9.70%	5.50%	8.20%	6.80%	4.90%	Not set	Not set	Not set
Taking on new staff	7.80%	14.30%	9.70%	7.30%	12.30%	10.00%	13.20%	Not set	Not set	Not set
Introducing a major change to the way you do business	3.90%	4.80%	4.10%	10.00%	15.10%	12.10%	7.20%	Not set	Not set	Not set
Introducing a major change to the way the business is managed	6.80%	7.10%	6.90%	10.90%	9.60%	10.00%	9.20%	Not set	Not set	Not set
Introducing new products or services	14.60%	9.50%	13.10%	20.90%	15.10%	18.90%	13.60%	Not set	Not set	Not set
Obtaining finance to support growth	27.20%	31.00%	28.30%	32.70%	20.50%	26.80%	11.10%	Not set	Not set	Not set
Managing major growth in turnover	6.80%	9.50%	7.60%	8.20%	8.20%	8.90%	6.10%	Not set	Not set	Not set
Entering a new export market	2.90%	Not set	2.10%	4.50%	11.00%	7.40%	3.50%	Not set	Not set	Not set
Difficulties in understanding or complying with legislation or regulations	7.80%	11.90%	9.00%	21.80%	13.70%	18.90%	5.10%	Not set	Not set	Not set
Difficulties in understanding or complying with tax obligations	5.80%	7.10%	6.20%	8.20%	12.30%	10.50%	4.50%	Not set	Not set	Not set
None of the above	46.60%	42.90%	45.50%	39.10%	37.00%	37.90%	61.50%	Not set	Not set	Not set
Base	103	42	145	110	73	190	272	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 50	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Gender and ethnicity	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Male only	47.00%	44.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Female only	36.70%	42.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Both	16.30%	12.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	338	481	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
White British/Irish only	73.70%	69.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Minority ethnic only	23.90%	26.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Both	2.40%	3.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	327	462	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 51	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H10 How many times have you called the Business Support Helpline in the last year?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Once	75.40%	61.00%	70.30%	64.60%	47.90%	57.20%	Not set	Not set	Not set	Not set
Twice	13.50%	18.40%	15.30%	20.60%	29.40%	24.30%	Not set	Not set	Not set	Not set
Three times	4.90%	10.30%	6.80%	6.80%	10.90%	8.50%	Not set	Not set	Not set	Not set
Four times	0.40%	1.50%	0.80%	1.90%	3.30%	2.50%	Not set	Not set	Not set	Not set
Five times	Not set	2.20%	0.80%	0.60%	1.40%	0.90%	Not set	Not set	Not set	Not set
Six to twelve times	0.80%	0.70%	0.80%	1.90%	1.90%	2.30%	Not set	Not set	Not set	Not set
More than twelve times	Not set	0.70%	0.30%	0.60%	0.50%	0.60%	Not set	Not set	Not set	Not set
Don't know / Refused	4.90%	5.10%	5.00%	2.90%	4.70%	3.80%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 52	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
M1 Which of the following statements do you agree with?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I looked at the GOV.UK website before calling the Helpline	79.40%	77.30%	78.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I called the Helpline before looking at GOV.UK	13.50%	15.20%	14.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
None of the above	2.90%	0.50%	2.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	4.20%	7.10%	5.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	311	211	530	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 53	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$M2 Do you agree with any of the following statements?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I contacted the Helpline after being unable to find the information I needed on GOV.UK	26.70%	29.40%	27.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I contacted the Helpline because the information on GOV.UK was not clear	24.70%	23.90%	24.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I contacted the Helpline after finding some relevant information on GOV.UK, but it did not address all my information ne	36.00%	37.40%	36.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I saw the Helpline number on GOV.UK and wanted to speak to somebody rather than use the website	55.10%	57.10%	55.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
I called the Helpline to check that the information I found on GOV.UK was correct	19.00%	18.40%	18.70%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.20%	3.10%	3.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	247	163	417	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 54	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
M2B Were you directed to the GOV.UK website by the person you spoke to at the Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Yes	76.20%	90.60%	82.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No	11.90%	6.30%	9.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	11.90%	3.10%	8.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	42	32	74	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 55	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H2B What was the nature of the issues you were trying to address when you last called the Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Starting a business	36.10%	47.10%	40.00%	40.80%	49.30%	43.60%	Not set	Not set	Not set	Not set
Obtaining finance and funding for a business start-up * (Start-up Finance/Grants)	20.90%	23.50%	21.80%	31.50%	30.80%	30.80%	Not set	Not set	Not set	Not set
Obtaining finance or funding for an established business* (Finance/Funding Est Businesses)	10.20%	7.40%	9.20%	10.30%	7.60%	9.10%	Not set	Not set	Not set	Not set
Understanding regulatory and legal issues* (Legal Structure / Regulations)	10.20%	8.10%	9.50%	16.40%	14.70%	15.70%	Not set	Not set	Not set	Not set
Sales and marketing	4.10%	5.10%	4.50%	3.20%	3.30%	3.20%	Not set	Not set	Not set	Not set
Types of business models / ownership structures	0.00%	0.70%	0.30%	0.60%	1.40%	0.90%	Not set	Not set	Not set	Not set
Growing a business* (Planning for Bus Improvement / Growth)	2.50%	2.90%	2.60%	4.50%	6.20%	5.10%	Not set	Not set	Not set	Not set
Business planning	9.80%	11.00%	10.30%	8.00%	7.10%	7.50%	Not set	Not set	Not set	Not set
Importing / exporting* (International Import/Export )	2.50%	1.50%	2.10%	1.90%	4.30%	3.00%	Not set	Not set	Not set	Not set
Tax or National insurance* (HMRC/ Tax)	4.90%	4.40%	4.70%	9.30%	8.50%	9.20%	Not set	Not set	Not set	Not set
Business support availability	2.90%	5.10%	3.70%	4.20%	3.80%	4.00%	Not set	Not set	Not set	Not set
Finding new customers	0.40%	0.70%	0.50%	1.00%	1.90%	1.30%	Not set	Not set	Not set	Not set
Employing people or employment issues* (HR & Recruitment)	3.30%	3.70%	3.40%	3.90%	1.40%	3.20%	Not set	Not set	Not set	Not set
Finance management	1.60%	2.90%	2.10%	2.30%	3.30%	2.60%	Not set	Not set	Not set	Not set
Premises / property	2.90%	5.10%	3.70%	3.20%	3.80%	3.40%	Not set	Not set	Not set	Not set
Trademarks, copyrights and intellectual property	1.20%	1.50%	1.30%	1.60%	1.40%	1.50%	Not set	Not set	Not set	Not set
Developing new products and services* (Innovation)	0.40%	0.70%	0.50%	0.60%	0.90%	0.80%	Not set	Not set	Not set	Not set
Health and safety	0.80%	0.70%	0.80%	1.90%	0.90%	1.50%	Not set	Not set	Not set	Not set
General business information	2.50%	2.20%	2.40%	4.20%	2.40%	3.40%	Not set	Not set	Not set	Not set
E-commerce / technology	0.00%	0.00%	0.00%	0.30%	0.90%	0.60%	Not set	Not set	Not set	Not set
Business in crisis	0.80%	1.50%	1.10%	0.00%	2.40%	0.90%	Not set	Not set	Not set	Not set
Closing a business	1.60%	2.20%	1.80%	0.30%	0.50%	0.40%	Not set	Not set	Not set	Not set
Skills & Training	2.50%	4.40%	3.20%	2.30%	1.40%	1.90%	Not set	Not set	Not set	Not set
Other (Specify)	4.10%	2.20%	3.40%	2.30%	3.80%	3.00%	Not set	Not set	Not set	Not set
Don't know / Refused	3.30%	2.90%	3.20%	1.00%	1.40%	1.30%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 56	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H11 Why did you call the Helpline instead of using any other sources of information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not aware of other sources of information	12.70%	5.10%	10.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Simplest method of getting the information I needed	25.00%	25.00%	25.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Do not trust other sources of information	4.10%	3.70%	3.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Prefer to discuss my needs with an advisor	26.20%	30.10%	27.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Would have to pay	0.80%	2.20%	1.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Could not find the information I needed elsewhere	9.80%	12.50%	10.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
No access to the internet	0.40%	0.00%	0.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Was advised to/ it was recommended to me	9.80%	11.00%	10.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other (specify):	9.80%	17.60%	12.60%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	10.20%	11.00%	10.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	244	136	380	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 57	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$M11 Why did you use the GOV.UK website and call the Helpline instead of using any other sources of information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not aware of other sources of information	12.20%	12.80%	12.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Simplest method of getting the information I needed	29.60%	38.90%	33.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Do not trust other sources of information	12.20%	13.70%	12.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Prefer to discuss my needs with an advisor	20.90%	23.70%	21.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Would have to pay	4.20%	3.80%	4.00%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Could not find the information I needed on GOV.UK	6.10%	5.70%	5.80%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Was advised to/ it was recommended to me	10.90%	5.20%	8.90%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Government website - reputation and reassurance	13.50%	15.60%	14.30%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Internet search led me here	6.80%	3.80%	5.50%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
One of several sources used	1.30%	3.30%	2.10%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Other (specify):	3.90%	2.40%	3.20%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Don't know / Refused	3.50%	2.80%	3.40%	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base	311	211	530	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 58	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H9A How did you first find out the telephone number for the Business Support Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Basic internet search (e.g. Google)	46.70%	36.00%	42.90%	26.70%	28.00%	27.00%	Not set	Not set	Not set	Not set
Found number on GOV.UK	15.60%	15.40%	15.50%	55.30%	50.70%	53.60%	Not set	Not set	Not set	Not set
Found number on other website	0.80%	1.50%	1.10%	1.00%	0.90%	0.90%	Not set	Not set	Not set	Not set
Citizens Advice Bureau	1.20%	4.40%	2.40%	1.00%	0.90%	0.90%	Not set	Not set	Not set	Not set
Jobcentre Plus	5.30%	11.80%	7.60%	1.60%	5.20%	3.00%	Not set	Not set	Not set	Not set
Was given number by other Government Agency (please specify)	4.10%	2.20%	3.40%	2.90%	1.40%	2.30%	Not set	Not set	Not set	Not set
Was given number by professional third party advisors	3.30%	0.70%	2.40%	0.60%	0.50%	0.80%	Not set	Not set	Not set	Not set
Word of mouth	7.40%	10.30%	8.40%	4.50%	2.80%	3.80%	Not set	Not set	Not set	Not set
TV / radio advertising	0.40%	0.70%	0.50%	0.60%	0.00%	0.40%	Not set	Not set	Not set	Not set
Press advertising (newspapers / magazines)	0.40%	0.00%	0.30%	0.60%	1.40%	0.90%	Not set	Not set	Not set	Not set
Local Authority/ Council	2.50%	1.50%	2.10%	0.30%	0.50%	0.40%	Not set	Not set	Not set	Not set
Other: (specify)	2.90%	5.90%	3.90%	2.90%	2.80%	2.80%	Not set	Not set	Not set	Not set
Don't know / Refused	9.40%	9.60%	9.50%	1.90%	4.70%	3.20%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Text preceding Table 59	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H5A Before calling the Helpline, did you do anything else to try to find information or advice to help with your query?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Yes	51.90%	52.90%	52.30%	56.10%	61.00%	57.30%	Not set	Not set	Not set	Not set
No	43.90%	43.00%	43.50%	42.10%	37.20%	40.90%	Not set	Not set	Not set	Not set
Don't know / Refused	4.20%	4.10%	4.20%	1.80%	1.80%	1.80%	Not set	Not set	Not set	Not set
Base	212	121	333	278	164	450	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 59	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H5 What did you do?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Basic internet search (Google etc)	52.10%	55.70%	53.40%	46.60%	53.10%	49.10%	Not set	Not set	Not set	Not set
Searched other websites (please specify)	14.10%	16.50%	14.90%	18.00%	24.50%	20.70%	Not set	Not set	Not set	Not set
Sought informal advice (from colleagues, friends, etc)	11.30%	12.70%	11.80%	13.80%	22.40%	17.50%	Not set	Not set	Not set	Not set
Used Business Link social media	2.80%	3.80%	3.20%	2.10%	4.10%	3.00%	Not set	Not set	Not set	Not set
Advice over the telephone from other Government service (please specify)	10.60%	6.30%	9.00%	12.20%	12.90%	12.40%	Not set	Not set	Not set	Not set
Face-to-face advice from other Government service (please specify)	9.20%	11.40%	10.00%	12.20%	10.20%	11.20%	Not set	Not set	Not set	Not set
Advice over the telephone from private sector service (please specify)	8.50%	10.10%	9.00%	6.30%	6.10%	6.20%	Not set	Not set	Not set	Not set
Face-to-face advice from private sector service (please specify)	8.50%	6.30%	7.70%	11.10%	12.90%	12.10%	Not set	Not set	Not set	Not set
Contacted Chamber of Commerce	2.80%	5.10%	3.60%	1.60%	4.80%	3.00%	Not set	Not set	Not set	Not set
None of the above	11.30%	7.60%	10.00%	10.10%	9.50%	10.10%	Not set	Not set	Not set	Not set
Base	142	79	221	189	147	338	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 60	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H7 Were you aware of the GOV.UK website before you made your call to the Business Support Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Yes	55.30%	56.60%	55.80%	67.20%	66.70%	67.30%	Not set	Not set	Not set	Not set
No	40.60%	39.70%	40.30%	25.00%	31.30%	27.40%	Not set	Not set	Not set	Not set
Don't know / Refused	4.10%	3.70%	3.90%	7.80%	2.10%	5.30%	Not set	Not set	Not set	Not set
Base	244	136	380	64	48	113	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 61	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H14 When you initially called the Helpline, how did the call agent help you with your enquiry?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
I was directed to the information I needed on the GOV.UK website	7.80%	5.10%	6.80%	25.10%	19.90%	22.80%	Not set	Not set	Not set	Not set
I was provided the basic information I needed without being directed to the GOV.UK website	15.60%	16.90%	16.10%	16.40%	12.80%	15.30%	Not set	Not set	Not set	Not set
I was signposted to other organisations that could help me	23.00%	14.70%	20.00%	26.00%	24.20%	25.30%	Not set	Not set	Not set	Not set
I was put through to an advisor to talk through my query in more detail /...	22.50%	32.40%	26.10%	17.70%	46.00%	29.10%	Not set	Not set	Not set	Not set
Follow up information was given by email	7.00%	12.50%	8.90%	11.90%	18.00%	14.20%	Not set	Not set	Not set	Not set
They were unable to help me with my enquiry	18.90%	16.20%	17.90%	14.50%	7.10%	11.30%	Not set	Not set	Not set	Not set
Don't know / Refused	15.20%	11.80%	13.90%	11.60%	2.80%	8.10%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 62	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H15 How did this second advisor help you?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
I was directed to the information I needed on the GOV.UK website	1.80%	3.80%	3.10%	14.50%	13.80%	13.80%	Not set	Not set	Not set	Not set
I was provided the information I needed without being directed to the GOV.UK website	14.50%	13.50%	13.80%	9.10%	19.60%	17.10%	Not set	Not set	Not set	Not set
We discussed actions I could take to address the issues I faced	45.50%	34.60%	38.40%	50.90%	37.00%	40.20%	Not set	Not set	Not set	Not set
I was signposted to other organisations that could help me	14.50%	24.00%	20.80%	21.80%	34.90%	31.70%	Not set	Not set	Not set	Not set
Follow up information was given by email	16.40%	24.00%	21.40%	18.20%	30.20%	27.20%	Not set	Not set	Not set	Not set
They were unable to to help me with my enquiry	10.90%	21.20%	17.60%	7.30%	10.60%	10.20%	Not set	Not set	Not set	Not set
They misunderstood my enquiry	1.80%	2.90%	2.50%	1.80%	2.10%	2.00%	Not set	Not set	Not set	Not set
Don't know / Refused	9.10%	7.70%	8.20%	9.10%	9.00%	8.90%	Not set	Not set	Not set	Not set
Base	55	104	159	55	189	246	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 63	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H16 Has your understanding of the information available on GOV.UK improved as a result of your call to the Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Definitely	13.10%	21.30%	16.10%	31.80%	35.50%	33.60%	Not set	Not set	Not set	Not set
Probably	27.50%	24.30%	26.30%	29.90%	29.40%	29.80%	Not set	Not set	Not set	Not set
Probably not	25.80%	33.10%	28.40%	19.60%	17.50%	18.70%	Not set	Not set	Not set	Not set
Definitely not	20.10%	11.00%	16.80%	13.20%	13.70%	13.20%	Not set	Not set	Not set	Not set
Don't know / Refused	13.50%	10.30%	12.40%	5.50%	3.80%	4.70%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 64	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H17 And as a result of your call, are you more likely to use GOV.UK as a first port of call for information in the future?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Definitely	20.10%	25.70%	22.10%	41.20%	46.40%	44.00%	Not set	Not set	Not set	Not set
Probably	34.40%	34.60%	34.50%	33.80%	27.50%	30.80%	Not set	Not set	Not set	Not set
Probably not	20.90%	20.60%	20.80%	13.20%	11.80%	12.60%	Not set	Not set	Not set	Not set
Definitely not	15.60%	11.00%	13.90%	9.30%	11.40%	10.00%	Not set	Not set	Not set	Not set
Don't know / Refused	9.00%	8.10%	8.70%	2.60%	2.80%	2.60%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 65	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H18 Thinking about the overall service you received from the Business Support Helpline, would you say that you are satisfied or dissatisfied overall?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Very dissatisfied	10.70%	14.00%	11.80%	9.30%	10.90%	10.00%	Not set	Not set	Not set	Not set
Fairly dissatisfied	14.80%	7.40%	12.10%	15.10%	14.20%	14.50%	Not set	Not set	Not set	Not set
Neither satisfied nor dissatisfied	15.20%	11.00%	13.70%	10.30%	8.10%	9.20%	Not set	Not set	Not set	Not set
Fairly satisfied	34.00%	27.20%	31.60%	33.80%	25.60%	30.60%	Not set	Not set	Not set	Not set
Very satisfied	23.40%	40.40%	29.50%	31.20%	39.80%	34.90%	Not set	Not set	Not set	Not set
Don't know / Refused	2.00%	0.00%	1.30%	0.30%	1.40%	0.80%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 66	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H18A Do you feel you obtained the information you needed as a result of your call to the Business Support Helpline?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Yes, in full	33.60%	44.10%	37.40%	43.40%	49.30%	46.00%	Not set	Not set	Not set	Not set
Yes, in part	34.80%	30.90%	33.40%	33.40%	33.60%	33.40%	Not set	Not set	Not set	Not set
No	28.70%	22.80%	26.60%	20.60%	16.10%	18.70%	Not set	Not set	Not set	Not set
Don't know / Refused	2.90%	2.20%	2.60%	2.60%	0.90%	1.90%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 67	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H24 Thinking about the information you received from the Helpline, how useful was this information in answering your query?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Very useful	38.40%	44.90%	40.70%	44.70%	57.30%	50.00%	Not set	Not set	Not set	Not set
Fairly useful	25.60%	27.20%	26.20%	28.60%	23.20%	26.40%	Not set	Not set	Not set	Not set
Neutral	8.30%	8.80%	8.50%	7.10%	7.10%	7.20%	Not set	Not set	Not set	Not set
Not very useful	11.60%	5.10%	9.30%	9.30%	4.30%	7.20%	Not set	Not set	Not set	Not set
Not at all useful	12.40%	13.20%	12.70%	10.00%	6.60%	8.50%	Not set	Not set	Not set	Not set
Don't know / refused	3.70%	0.70%	2.60%	0.30%	1.40%	0.80%	Not set	Not set	Not set	Not set
Base	242	136	378	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Tables 68 and 69	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
To what extent do you agree that…	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set
Not set	Strongly agree	Agree	Neither agree nor disagress	Disagree	Strongly disagree	Strongly agree	Agree	Neither agree nor disagress	Disagree	Strongly disagree
H19_1 Staff were sympathetic to my needs and were willing to help	35.00%	40.50%	14.70%	5.50%	4.20%	41.50%	43.80%	9.20%	3.60%	1.90%
H19_2 Staff understood my query	32.60%	38.40%	16.60%	7.90%	4.50%	37.90%	44.00%	11.70%	4.50%	1.90%
H19_3 Advisors had suitable business knowledge	25.80%	36.10%	22.10%	10.80%	5.30%	29.80%	40.80%	18.10%	7.40%	4.00%
H19_4 The information provided] was valuable to my business	22.10%	34.20%	17.90%	16.10%	9.70%	27.50%	37.00%	14.30%	13.20%	7.90%
H19_5 The information provided was impartial	31.80%	36.60%	21.60%	7.10%	2.90%	34.90%	42.80%	15.10%	5.50%	1.70%
H19_6 The information provided was relevant	28.70%	36.30%	17.60%	11.60%	5.80%	31.90%	41.50%	11.90%	9.40%	5.30%
H19_8 The information provided was practical and useful	22.90%	38.20%	17.60%	14.20%	7.10%	27.50%	43.20%	11.90%	9.80%	7.50%
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Tables 70 and 71	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
To what extent do you agree that…	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set
Not set	Strongly agree	Agree	Neither agree nor disagress	Disagree	Strongly disagree	Strongly agree	Agree	Neither agree nor disagress	Disagree	Strongly disagree
H19A_1 The Business Support Helpline has a reputation for providing a high quality information service	17.40%	33.90%	35.30%	9.20%	4.20%	20.60%	39.20%	30.40%	5.80%	4.00%
H19A_3 The Business Support Helpline is the first port of call for finding out about business support services	18.20%	36.10%	26.30%	12.90%	6.60%	21.10%	43.40%	18.50%	11.30%	5.70%
H19A_4 The Business Support Helpline is a service I can trust	27.90%	42.60%	20.80%	4.70%	3.90%	36.40%	43.40%	11.90%	5.10%	3.20%
H19A_6 The Business Support Helpline is a unique service	17.60%	31.80%	38.40%	7.40%	4.70%	20.90%	35.50%	28.30%	11.30%	4.00%
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 72	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
$H25a Did the Helpline help you in any of the following ways?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Helped me understand that I needed advice, support or services	20.10%	31.60%	24.20%	35.70%	38.90%	36.80%	Not set	Not set	Not set	Not set
Helped me to understand the benefits of information and advice	29.90%	37.50%	32.60%	37.60%	41.70%	39.60%	Not set	Not set	Not set	Not set
Helped me understand what advice, support or services I needed	25.80%	30.90%	27.60%	38.30%	42.20%	39.80%	Not set	Not set	Not set	Not set
Helped me understand how to find a supplier for advice and support	24.60%	25.70%	25.00%	32.20%	37.90%	34.50%	Not set	Not set	Not set	Not set
Helped me understand how to choose between different suppliers for advice and support	16.40%	24.30%	19.20%	24.10%	23.70%	24.20%	Not set	Not set	Not set	Not set
None of the above	46.70%	37.50%	43.40%	29.90%	26.10%	28.30%	Not set	Not set	Not set	Not set
Don't know / Refused	7.00%	8.10%	7.40%	4.80%	4.30%	4.50%	Not set	Not set	Not set	Not set
Base	244	136	380	311	211	530	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Table 73	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
H19C Did this influence your trust in the service?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Helpline only	Not set	Not set	Helpline and GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Tier 1	Tier 2	Total	Tier 1	Tier 2	Total	Not set	Not set	Not set	Not set
Yes, makes me much more likely to trust the information	44.10%	46.60%	45.00%	55.90%	63.20%	59.30%	Not set	Not set	Not set	Not set
Yes, makes me a little more likely to trust the information	18.80%	22.90%	20.30%	24.50%	15.50%	20.60%	Not set	Not set	Not set	Not set
Yes, makes me much less likely to trust the information	3.50%	1.70%	2.80%	0.30%	2.10%	1.00%	Not set	Not set	Not set	Not set
Yes, makes me a little less likely to trust the information	4.00%	2.50%	3.40%	1.40%	2.10%	1.60%	Not set	Not set	Not set	Not set
No, does not affect my trust in the information provided	27.20%	26.30%	26.90%	15.70%	14.50%	15.00%	Not set	Not set	Not set	Not set
Don't know/refused	2.50%	0.00%	1.60%	2.10%	2.60%	2.50%	Not set	Not set	Not set	Not set
Base	202	118	320	286	193	486	Not set	Not set	Not set	Not set
Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set