Statistical data set
Patient experience overall statistics: latest results
Updated 16 April 2013
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| Year | Survey | Note | Domain | 95% confidence interval (+/-) | Score |
|---|---|---|---|---|---|
| 2012/13 | Inpatient | Not set | Access and waiting | 0.19 | 84.3 |
| 2012/13 | Inpatient | Not set | Safe high quality coordinated care | 0.24 | 65.4 |
| 2012/13 | Inpatient | Not set | Better information more choice | 0.27 | 68.2 |
| 2012/13 | Inpatient | Not set | Building closer relationships | 0.17 | 84.6 |
| 2012/13 | Inpatient | Not set | Clean friendly comfortable place to be | 0.15 | 79.8 |
| 2012/13 | Inpatient | Not set | Overall Patient Experience Score | 0.16 | 76.5 |
| 2011/12 | Inpatient | Not set | Access and waiting | 0.19 | 83.8 |
| 2011/12 | Inpatient | Not set | Safe high quality coordinated care | 0.23 | 64.8 |
| 2011/12 | Inpatient | Not set | Better information more choice | 0.26 | 67.2 |
| 2011/12 | Inpatient | Not set | Building closer relationships | 0.16 | 83 |
| 2011/12 | Inpatient | Not set | Clean friendly comfortable place to be | 0.14 | 79.4 |
| 2011/12 | Inpatient | Not set | Overall Patient Experience Score | 0.15 | 75.6 |
| 2010/11 | Inpatient | Not set | Access and waiting | Not set | 84.2 |
| 2010/11 | Inpatient | Not set | Safe high quality coordinated care | Not set | 64.6 |
| 2010/11 | Inpatient | Not set | Better information more choice | Not set | 67.2 |
| 2010/11 | Inpatient | Not set | Building closer relationships | Not set | 83 |
| 2010/11 | Inpatient | Not set | Clean friendly comfortable place to be | Not set | 79.3 |
| 2010/11 | Inpatient | Not set | Overall Patient Experience Score | Not set | 75.7 |
| 2009/10 | Inpatient | Not set | Access and waiting | Not set | 85 |
| 2009/10 | Inpatient | Not set | Safe high quality coordinated care | Not set | 64.4 |
| 2009/10 | Inpatient | Not set | Better information more choice | Not set | 66.8 |
| 2009/10 | Inpatient | Not set | Building closer relationships | Not set | 82.9 |
| 2009/10 | Inpatient | Not set | Clean friendly comfortable place to be | Not set | 79.1 |
| 2009/10 | Inpatient | Not set | Overall Patient Experience Score | Not set | 75.6 |
| 2008/09 | Inpatient | Not set | Access and waiting | Not set | 84.9 |
| 2008/09 | Inpatient | Not set | Safe high quality coordinated care | Not set | 65.3 |
| 2008/09 | Inpatient | Not set | Better information more choice | Not set | 67.7 |
| 2008/09 | Inpatient | Not set | Building closer relationships | Not set | 83.2 |
| 2008/09 | Inpatient | Not set | Clean friendly comfortable place to be | Not set | 79.2 |
| 2008/09 | Inpatient | Not set | Overall Patient Experience Score | Not set | 76 |
| 2007/08 | Inpatient | Not set | Access and waiting | Not set | 83.8 |
| 2007/08 | Inpatient | Not set | Safe high quality coordinated care | Not set | 64.9 |
| 2007/08 | Inpatient | Not set | Better information more choice | Not set | 66.7 |
| 2007/08 | Inpatient | Not set | Building closer relationships | Not set | 83 |
| 2007/08 | Inpatient | Not set | Clean friendly comfortable place to be | Not set | 78.1 |
| 2007/08 | Inpatient | Not set | Overall Patient Experience Score | Not set | 75.3 |
| 2012/13 | Accident & Emergency | Not set | Access and waiting | 0.2 | 64.3 |
| 2012/13 | Accident & Emergency | Not set | Safe high quality coordinated care | 0.33 | 74.5 |
| 2012/13 | Accident & Emergency | Not set | Better information more choice | 0.44 | 74.8 |
| 2012/13 | Accident & Emergency | Not set | Building closer relationships | 0.24 | 80.8 |
| 2012/13 | Accident & Emergency | Not set | Clean friendly comfortable place to be | 0.22 | 82.2 |
| 2012/13 | Accident & Emergency | Not set | Overall Patient Experience Score | 0.26 | 75.4 |
| 2008/09 | Accident & Emergency | Not set | Access and waiting | Not set | 66.6 |
| 2008/09 | Accident & Emergency | Not set | Safe high quality coordinated care | Not set | 75.1 |
| 2008/09 | Accident & Emergency | Not set | Better information more choice | Not set | 74.4 |
| 2008/09 | Accident & Emergency | Not set | Building closer relationships | Not set | 81.3 |
| 2008/09 | Accident & Emergency | Not set | Clean friendly comfortable place to be | Not set | 81.4 |
| 2008/09 | Accident & Emergency | Not set | Overall Patient Experience Score | Not set | 75.7 |
| 2004/05 | Accident & Emergency | Not set | Access and waiting | Not set | 69.4 |
| 2004/05 | Accident & Emergency | Not set | Safe high quality coordinated care | Not set | 74.7 |
| 2004/05 | Accident & Emergency | Not set | Better information more choice | Not set | 73.5 |
| 2004/05 | Accident & Emergency | Not set | Building closer relationships | Not set | 80.4 |
| 2004/05 | Accident & Emergency | Not set | Clean friendly comfortable place to be | Not set | 81 |
| 2004/05 | Accident & Emergency | Not set | Overall Patient Experience Score | Not set | 75.8 |
| 2012/13 | Mental Health Services | Not set | Access and waiting | 0.52 | 72.4 |
| 2012/13 | Mental Health Services | Not set | Safe high quality coordinated care | 0.49 | 71.3 |
| 2012/13 | Mental Health Services | Not set | Better information more choice | 0.5 | 69.1 |
| 2012/13 | Mental Health Services | Not set | Building closer relationships | 0.34 | 84.7 |
| 2012/13 | Mental Health Services | Not set | Overall Patient Experience Score | 0.38 | 74.4 |
| 2011/12 | Mental Health Services | Not set | Access and waiting | Not set | 71.1 |
| 2011/12 | Mental Health Services | Not set | Safe high quality coordinated care | Not set | 72.1 |
| 2011/12 | Mental Health Services | Not set | Better information more choice | Not set | 68.3 |
| 2011/12 | Mental Health Services | Not set | Building closer relationships | Not set | 84.7 |
| 2011/12 | Mental Health Services | Not set | Overall Patient Experience Score | Not set | 74 |
| 2011/12 | Outpatients | Not comparable with 2002/3 or 2004/5 | Access and waiting | 0.17 | 74.9 |
| 2011/12 | Outpatients | Not set | Safe high quality coordinated care | 0.18 | 83.6 |
| 2011/12 | Outpatients | Not set | Better information more choice | 0.35 | 78.6 |
| 2011/12 | Outpatients | Not set | Building closer relationships | 0.18 | 87.7 |
| 2011/12 | Outpatients | Not set | Clean friendly comfortable place to be | 0.2 | 71.3 |
| 2011/12 | Outpatients | Not comparable with 2002/3 or 2004/5 | Overall Patient Experience Score | 0.18 | 79.2 |
| 2009/10 | Outpatients | Adjusted to allow comparison with 2011/12 | Access and waiting | Not set | 73.3 |
| 2009/10 | Outpatients | Comparable with 2002/3 and 2004/5, but not with 2011/12 | Access and waiting | Not set | 72.5 |
| 2009/10 | Outpatients | Not set | Safe high quality coordinated care | Not set | 83.2 |
| 2009/10 | Outpatients | Not set | Better information more choice | Not set | 79.1 |
| 2009/10 | Outpatients | Not set | Building closer relationships | Not set | 87.3 |
| 2009/10 | Outpatients | Not set | Clean friendly comfortable place to be | Not set | 70.9 |
| 2009/10 | Outpatients | Adjusted to allow comparison with 2011/12 | Overall Patient Experience Score | Not set | 78.8 |
| 2009/10 | Outpatients | Comparable with 2002/3 and 2004/5, but not with 2011/12 | Overall Patient Experience Score | Not set | 78.6 |
| 2004/05 | Outpatients | Not set | Access and waiting | Not set | 69 |
| 2004/05 | Outpatients | Not set | Safe high quality coordinated care | Not set | 82.2 |
| 2004/05 | Outpatients | Not set | Better information more choice | Not set | 77.3 |
| 2004/05 | Outpatients | Not set | Building closer relationships | Not set | 86.5 |
| 2004/05 | Outpatients | Not set | Clean friendly comfortable place to be | Not set | 68.5 |
| 2004/05 | Outpatients | Not set | Overall Patient Experience Score | Not set | 76.7 |
| 2002/03 | Outpatients | Not set | Access and waiting | Not set | 68.2 |
| 2002/03 | Outpatients | Not set | Safe high quality coordinated care | Not set | 83 |
| 2002/03 | Outpatients | Not set | Better information more choice | Not set | 77.2 |
| 2002/03 | Outpatients | Not set | Building closer relationships | Not set | 86.4 |
| 2002/03 | Outpatients | Not set | Clean friendly comfortable place to be | Not set | 69.7 |
| 2002/03 | Outpatients | Not set | Overall Patient Experience Score | Not set | 76.9 |