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Research and analysis

SME business barometer: February 2013 - data

Updated 17 May 2013
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Table 1.1
A2. How many employees does your business currently employ across all sites, excluding owners and partners?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
0-9 employees	83%	100%	0%	0%	75%	91%	79%	90%	76%	86%	72%	85%	81%	85%	94%	88%	79%
10-49 employees	15%	0%	100%	0%	20%	8%	19%	8%	19%	12%	21%	13%	16%	13%	5%	10%	18%
50-249 employees	2%	0%	0%	100%	5%	1%	2%	1%	5%	2%	7%	2%	3%	2%	1%	1%	3%
Base for stats	508	422	73	12	60	62	164	154	68	221	77	431	209	298	43	125	334
Mean	8.65	3.19	20.42	126.83	11.85	5.81	8.6	6.82	12.68	8.61	15.86	7.36	10.84	7.11	4.94	7.07	9.82
Standard error	1.06	0.16	0.72	9.16	2.97	1.94	1.72	2.26	2.96	1.78	3.12	1.08	1.93	1.14	2.71	2.7	1.23
Table 1.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A3. How many people did the business employ 12 months ago across all sites (still excluding owners and partners)?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
0 employees	6%	7%	*%	0%	0%	5%	4%	8%	10%	9%	2%	6%	2%	8%	13%	3%	6%
1 to 9 employees	76%	91%	3%	1%	76%	83%	73%	80%	65%	76%	70%	77%	75%	76%	83%	86%	71%
10 to 49 employees	16%	2%	92%	8%	20%	10%	21%	9%	19%	12%	20%	15%	18%	13%	3%	9%	20%
50 to 249 employees	2%	0%	1%	76%	4%	1%	2%	1%	3%	2%	6%	1%	3%	1%	0%	1%	3%
250+ employees	*%	0%	0%	8%	*%	0%	*%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%
Don't know	1%	*%	3%	7%	1%	1%	*%	1%	2%	1%	1%	1%	1%	1%	0%	1%	1%
Refused	*%	0%	*%	0%	0%	0%	0%	*%	0%	*%	0%	*%	0%	*%	0%	0%	*%
Summary: No employees	6%	7%	*%	0%	0%	5%	4%	8%	10%	9%	2%	6%	2%	8%	13%	3%	6%
Summary: Micro	76%	91%	3%	1%	76%	83%	73%	80%	65%	76%	70%	77%	75%	76%	83%	86%	71%
Summary: Small	16%	2%	92%	8%	20%	10%	21%	9%	19%	12%	20%	15%	18%	13%	3%	9%	20%
Summary: Medium	2%	0%	1%	76%	4%	1%	2%	1%	3%	2%	6%	1%	3%	1%	0%	1%	3%
Summary: Large	*%	0%	0%	8%	*%	0%	*%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%
Base for stats	504	421	71	11	60	62	163	152	66	218	76	428	207	297	43	125	331
Mean	8.69	3.64	20.41	122.14	11.11	7.11	8.89	6.58	12.33	8.32	15.5	7.48	11.12	6.99	4.54	6.62	10.1
Standard error	1.04	0.24	0.79	9.91	2.76	2.09	1.71	2.26	2.87	1.76	3	1.07	1.89	1.12	2.64	2.66	1.2
Table 1.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A4. Could you please tell me, was it...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
More than currently	28%	30%	23%	15%	33%	33%	31%	21%	31%	24%	25%	29%	33%	25%	20%	17%	34%
The same	53%	55%	46%	39%	43%	51%	52%	58%	52%	56%	44%	55%	46%	58%	56%	56%	51%
Fewer	19%	16%	31%	46%	23%	16%	17%	21%	17%	20%	31%	17%	21%	17%	24%	27%	15%
Table 1.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A5. How many people do you expect the business to employ in twelve months time (excluding owners and partners)?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
0 employees	8%	9%	3%	2%	4%	10%	5%	11%	9%	11%	5%	8%	3%	11%	9%	4%	9%
1 to 9 employees	69%	82%	4%	1%	69%	68%	69%	71%	63%	69%	58%	71%	68%	69%	67%	80%	64%
10 to 49 employees	16%	4%	88%	0%	20%	7%	20%	13%	19%	15%	22%	15%	21%	13%	15%	12%	18%
50 to 249 employees	2%	*%	2%	82%	5%	1%	1%	2%	5%	3%	7%	2%	3%	2%	*%	1%	3%
250+ employees	*%	0%	*%	8%	*%	0%	*%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%
Don't know	5%	5%	3%	7%	2%	14%	4%	3%	3%	3%	8%	4%	5%	4%	8%	3%	5%
Refused	*%	0%	*%	0%	0%	0%	0%	*%	0%	*%	0%	*%	0%	*%	0%	0%	*%
Summary: No employees	8%	9%	3%	2%	4%	10%	5%	11%	9%	11%	5%	8%	3%	11%	9%	4%	9%
Summary: Micro	69%	82%	4%	1%	69%	68%	69%	71%	63%	69%	58%	71%	68%	69%	67%	80%	64%
Summary: Small	16%	4%	88%	0%	20%	7%	20%	13%	19%	15%	22%	15%	21%	13%	15%	12%	18%
Summary: Medium	2%	*%	2%	82%	5%	1%	1%	2%	5%	3%	7%	2%	3%	2%	*%	1%	3%
Summary: Large	*%	0%	*%	8%	*%	0%	*%	*%	*%	*%	1%	*%	*%	*%	*%	*%	*%
Base for stats	485	402	71	11	59	54	157	150	65	215	71	414	199	286	40	122	318
Mean	9.02	3.56	21.18	127	11.76	5.55	9.3	7.29	12.72	8.94	16.37	7.77	11.66	7.19	5.75	7.5	10.12
Standard error	1.16	0.28	1.48	10.28	2.89	1.98	2.07	2.43	3.03	1.88	3.28	1.2	2.15	1.18	3	2.85	1.35
Table 1.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A6. Could you please tell me, do you expect it to be...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
More than currently	25%	23%	37%	40%	31%	19%	24%	30%	17%	26%	29%	24%	34%	19%	46%	26%	22%
The same	64%	67%	47%	41%	58%	59%	66%	62%	70%	65%	50%	66%	56%	69%	45%	64%	66%
Fewer	10%	9%	15%	17%	10%	17%	9%	8%	13%	9%	19%	8%	8%	11%	5%	8%	12%
Don't know	1%	2%	0%	1%	1%	6%	1%	0%	*%	*%	2%	1%	2%	1%	3%	2%	1%
Table 1.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A7. Have you recruited any new employees in the past 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	40%	32%	80%	92%	48%	43%	43%	33%	38%	35%	53%	38%	48%	34%	55%	46%	36%
No	60%	68%	20%	8%	52%	57%	57%	67%	62%	65%	47%	62%	52%	66%	45%	54%	64%
Table 1.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A8. Can you please tell me the approximate turnover of your business in the past 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Less than £73,000 (65)	18%	21%	4%	0%	14%	18%	8%	22%	35%	26%	12%	19%	11%	23%	18%	19%	18%
£73,000 - £99,999 (87)	7%	8%	0%	0%	12%	12%	6%	7%	0%	5%	7%	7%	7%	7%	20%	6%	6%
£100,000 - £249,999 (175)	25%	30%	3%	0%	22%	22%	23%	30%	25%	28%	17%	27%	18%	30%	25%	32%	21%
£250,000 - £499,999 (375)	15%	17%	9%	0%	12%	10%	18%	17%	11%	16%	19%	15%	20%	12%	13%	20%	14%
£500,000 - £999,999 (750)	8%	6%	18%	2%	8%	8%	7%	8%	7%	8%	8%	8%	11%	5%	11%	6%	8%
£1m - £1.49m (1250)	7%	5%	20%	8%	7%	17%	6%	5%	5%	5%	16%	5%	8%	6%	9%	5%	7%
£1.5m - £2.8m (2150)	4%	2%	14%	8%	3%	5%	5%	3%	1%	3%	3%	4%	4%	4%	0%	2%	5%
£2.81m - £4.99m (3900)	3%	1%	12%	13%	5%	2%	3%	3%	3%	3%	6%	2%	4%	2%	*%	1%	4%
£5m - £9.99m (7500)	2%	0%	8%	22%	4%	1%	3%	*%	*%	*%	2%	2%	2%	1%	*%	1%	2%
£10m - £14.99m (12500)	1%	0%	3%	18%	3%	*%	1%	*%	1%	*%	2%	1%	1%	*%	0%	*%	1%
£15m - £24.99m (20000)	*%	0%	1%	10%	1%	*%	1%	*%	*%	*%	1%	*%	*%	1%	0%	*%	1%
£25m or more (30000)	*%	0%	*%	12%	1%	*%	*%	*%	1%	*%	1%	*%	*%	*%	0%	*%	*%
Don't know	6%	6%	5%	6%	1%	2%	11%	3%	9%	4%	3%	6%	9%	4%	3%	5%	7%
Refused	5%	5%	3%	1%	7%	3%	8%	1%	2%	2%	4%	5%	3%	5%	0%	2%	6%
Base for stats	455	377	67	11	55	59	133	148	60	208	72	384	184	271	42	117	291
Mean	985.12	368.85	2738.79	11070.7	1674.12	826.16	1240.37	640.04	790.24	683.67	1705.22	850.89	1229.09	819.67	363.27	632.15	1230.62
Standard error	130.79	41.24	297.33	1020.08	466.82	332.36	281.93	175.06	304.41	154.34	383.76	132.15	205	169.54	97.97	213.37	177.72
Table 1.8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A9. Compared with the previous 12 months, has your turnover in the past 12 months increased, decreased or stayed roughly the same?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Increased	33%	31%	38%	57%	29%	28%	36%	38%	19%	32%	40%	31%	36%	30%	70%	41%	24%
Decreased	31%	33%	27%	15%	29%	45%	31%	24%	41%	29%	23%	33%	26%	35%	7%	24%	37%
Stayed the same	35%	36%	33%	25%	42%	28%	33%	38%	37%	38%	36%	35%	37%	34%	22%	34%	38%
Don't know	1%	*%	2%	4%	0%	0%	1%	*%	3%	1%	1%	1%	*%	1%	*%	1%	*%
Refused	*%	0%	*%	0%	0%	0%	0%	0%	*%	*%	0%	*%	*%	0%	0%	0%	*%
Table 1.9	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A12. In the next 12 months do you expect your turnover to increase, decrease, or stay roughly the same?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Increase	42%	41%	49%	55%	37%	43%	45%	44%	35%	42%	51%	41%	49%	38%	69%	49%	37%
Decrease	11%	11%	12%	11%	9%	18%	15%	7%	9%	7%	14%	11%	14%	10%	1%	7%	14%
Stay the same	43%	45%	36%	30%	53%	30%	38%	49%	49%	49%	33%	45%	36%	49%	28%	41%	46%
Don't know	3%	3%	3%	4%	1%	9%	2%	*%	7%	2%	3%	3%	2%	4%	3%	3%	3%
Unwilling to answer	*%	0%	*%	0%	0%	0%	0%	0%	*%	*%	0%	*%	*%	0%	0%	0%	*%
Table 1.10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A15. Taking into account all sources of income in the last 12 months, did you generate a profit or surplus?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes - and profit/surplus increased compared with previous 12 months	50%	49%	55%	65%	58%	31%	48%	62%	42%	56%	52%	50%	49%	52%	59%	59%	46%
Yes - but profit/surplus decreased compared with previous 12 months	18%	18%	18%	17%	18%	19%	18%	15%	22%	17%	15%	18%	12%	22%	8%	20%	19%
No	27%	28%	22%	18%	23%	49%	25%	21%	27%	23%	33%	26%	34%	21%	32%	19%	29%
Don't know	4%	4%	5%	1%	1%	*%	7%	2%	6%	3%	*%	4%	4%	4%	*%	1%	5%
Refused	1%	1%	*%	0%	0%	0%	2%	0%	3%	1%	0%	1%	1%	1%	0%	2%	1%
Table 1.11	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A16B. Do you expect to make a profit in the next 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	83%	82%	88%	87%	80%	80%	84%	91%	66%	84%	75%	84%	80%	85%	86%	89%	80%
No	15%	16%	11%	12%	20%	19%	13%	9%	29%	15%	24%	14%	18%	13%	11%	10%	18%
Unwilling to answer	2%	2%	*%	1%	0%	2%	3%	0%	4%	1%	1%	2%	2%	2%	3%	1%	2%
Table 1.12	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A17. Over the next two to three years, do you aim to grow your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	70%	68%	80%	88%	72%	62%	68%	75%	72%	74%	79%	69%	73%	69%	82%	78%	67%
No	29%	31%	17%	10%	27%	38%	31%	24%	27%	25%	20%	30%	27%	30%	18%	22%	32%
Unwilling to answer	1%	*%	2%	2%	*%	0%	1%	1%	*%	1%	*%	1%	*%	1%	0%	0%	1%
Table 1.13	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A18. Do you expect to fund your business growth using internal finances or from external finance providers?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aim to grow business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	393	155	156	82	68	32	102	108	83	191	108	285	193	200	29	86	276
Weighted Bases	358	288	59	11	44	39	111	116	49	164	61	297	152	206	35	97	223
Internal finance	70%	72%	63%	43%	59%	71%	66%	76%	70%	75%	39%	76%	62%	75%	67%	65%	72%
External finance	11%	10%	14%	18%	9%	17%	13%	5%	13%	8%	17%	9%	15%	8%	23%	4%	12%
Both	14%	13%	19%	38%	21%	12%	15%	14%	11%	13%	41%	9%	20%	10%	10%	25%	11%
Don't know	5%	6%	4%	1%	11%	0%	5%	5%	5%	5%	3%	6%	3%	7%	0%	7%	5%
Table 1.14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A18A. Are you planning to increase investment in your business in the next 12 months to achieve growth?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aim to grow business	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	393	155	156	82	68	32	102	108	83	191	108	285	193	200	29	86	276
Weighted Bases	358	288	59	11	44	39	111	116	49	164	61	297	152	206	35	97	223
Yes	61%	59%	66%	78%	88%	59%	60%	52%	62%	55%	76%	58%	73%	52%	62%	63%	60%
No	33%	35%	30%	12%	11%	35%	29%	44%	36%	41%	20%	36%	23%	41%	29%	33%	34%
Don't know	6%	6%	4%	10%	1%	5%	11%	5%	2%	4%	4%	6%	4%	7%	9%	4%	6%
Table 1.15	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A18B. Which of these types of investment, if any, are you planning to do in the next 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aim to increase investment	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	266	95	107	64	59	21	63	67	56	123	88	178	148	118	21	64	180
Weighted Bases	218	171	39	8	39	23	67	60	30	90	46	172	111	107	22	61	135
Buy new equipment or machinery	76%	75%	80%	77%	88%	85%	76%	63%	79%	68%	73%	77%	75%	77%	72%	72%	78%
Move to larger/better quality premises	20%	20%	19%	27%	10%	29%	17%	28%	17%	24%	27%	18%	22%	18%	15%	22%	20%
Training of existing staff	64%	58%	86%	82%	64%	78%	55%	63%	75%	67%	72%	62%	56%	72%	64%	63%	65%
Hiring new staff	54%	50%	67%	78%	48%	73%	51%	60%	40%	53%	56%	53%	58%	49%	65%	59%	50%
Marketing / advertising	6%	6%	6%	0%	2%	13%	*%	12%	6%	10%	14%	4%	9%	3%	11%	7%	5%
Upgrade /develop IT/Software/ website	6%	7%	4%	3%	1%	0%	5%	10%	15%	11%	9%	6%	7%	6%	2%	4%	8%
Building/ land improvements	6%	5%	8%	10%	12%	15%	1%	4%	6%	5%	7%	6%	10%	2%	0%	4%	8%
Product /service development	5%	5%	4%	3%	5%	0%	2%	6%	14%	9%	4%	5%	4%	7%	0%	8%	4%
Increasing stock levels	3%	4%	1%	0%	1%	6%	7%	2%	0%	1%	5%	3%	5%	2%	7%	2%	3%
Any other sort of investment	5%	6%	3%	6%	2%	0%	0%	17%	2%	12%	11%	4%	5%	5%	9%	6%	4%
Table 1.16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A19. I'd now like you to think about innovation within your business i.e. new products and services. Have you introduced new or significantly improved products or services in the past 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	48%	47%	52%	52%	47%	45%	50%	45%	50%	47%	55%	46%	54%	43%	69%	51%	43%
No	52%	53%	48%	47%	53%	55%	49%	55%	50%	53%	44%	54%	45%	57%	31%	48%	57%
Don't know	*%	0%	1%	1%	0%	0%	*%	*%	0%	*%	1%	*%	*%	0%	0%	*%	*%
Table 1.17	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A20. Have you introduced new or significantly improved processes in the last 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	39%	37%	48%	52%	39%	33%	42%	39%	35%	38%	45%	38%	50%	31%	45%	39%	38%
No	60%	61%	52%	48%	61%	67%	56%	59%	64%	61%	55%	61%	50%	67%	52%	60%	61%
Don't know	1%	2%	0%	0%	0%	0%	2%	1%	1%	1%	0%	1%	*%	2%	3%	1%	1%
Table 1.18	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A21. Over the past 12 months, has your business funded or arranged any training and development for staff in the organisation, including any informal on the job training?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	62%	58%	84%	91%	68%	61%	57%	67%	63%	65%	71%	61%	74%	54%	60%	70%	60%
No	38%	42%	16%	9%	32%	39%	43%	33%	37%	35%	29%	39%	26%	46%	40%	30%	40%
Table 1.19	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A21A. Has any of this training been used to develop management skills?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have funded/ arranged training	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	385	129	170	86	65	31	96	100	93	193	106	279	200	185	22	85	276
Weighted Bases	317	244	62	11	41	38	93	103	42	145	54	262	155	162	26	88	201
Yes	45%	39%	62%	76%	46%	42%	47%	42%	51%	44%	50%	44%	50%	40%	46%	46%	45%
No	54%	60%	38%	24%	54%	54%	53%	58%	49%	56%	48%	56%	49%	60%	49%	54%	55%
Don't know	*%	1%	0%	0%	0%	4%	0%	0%	0%	0%	3%	0%	1%	0%	6%	0%	0%
Table 1.20	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A21B. Over the next 12 months do you expect to reduce, maintain or increase your investment in training?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have funded/ arranged training	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	385	129	170	86	65	31	96	100	93	193	106	279	200	185	22	85	276
Weighted Bases	317	244	62	11	41	38	93	103	42	145	54	262	155	162	26	88	201
Reduce investment in training	7%	7%	5%	6%	3%	13%	9%	3%	7%	4%	8%	6%	8%	6%	0%	6%	8%
Maintain investment in training	64%	66%	59%	55%	70%	58%	67%	67%	53%	63%	48%	68%	58%	71%	78%	64%	62%
Increase investment in training	29%	26%	35%	38%	26%	29%	24%	29%	40%	32%	42%	26%	34%	23%	22%	28%	30%
Don't know	*%	*%	0%	1%	*%	0%	0%	1%	0%	1%	2%	0%	1%	*%	0%	1%	*%
Table 1.21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A22. Does your business currently sell goods or services or licence your product outside of the UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	19%	17%	28%	33%	22%	5%	19%	28%	10%	23%	28%	18%	25%	15%	20%	25%	17%
No	81%	83%	71%	67%	78%	95%	81%	72%	90%	77%	72%	82%	75%	84%	80%	75%	83%
Don't know	*%	0%	1%	0%	0%	0%	*%	0%	0%	0%	0%	*%	0%	*%	0%	0%	*%
Table 1.22	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A23. In the next 12 months do you expect your export/overseas sales to increase, decrease or stay roughly the same as export/overseas sales in the last 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where sell goods, services or licence products outside the UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	121	39	52	30	38	4	34	37	8	45	39	82	68	53	6	30	85
Weighted Bases	98	73	21	4	14	3	30	43	7	50	21	76	52	46	9	31	58
Increase	42%	41%	43%	60%	59%	50%	32%	40%	61%	43%	46%	41%	42%	42%	63%	48%	36%
Decrease	2%	2%	2%	9%	2%	0%	1%	4%	0%	3%	1%	3%	4%	*%	2%	1%	3%
Stay the same	55%	57%	51%	31%	39%	50%	64%	56%	39%	53%	51%	56%	53%	56%	36%	50%	60%
Don't know	1%	0%	4%	0%	0%	0%	3%	0%	0%	0%	2%	1%	0%	2%	0%	0%	1%
Table 1.23	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A24. Do you have any plans to start exporting or licensing your products or services outside the UK in the next 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not sell goods, services or licence products outside the UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	387	180	143	64	43	41	102	98	103	201	92	295	172	215	27	75	282
Weighted Bases	410	350	53	8	47	59	133	111	61	171	56	355	158	253	35	94	276
Yes	3%	3%	2%	5%	1%	*%	2%	9%	0%	6%	3%	3%	5%	3%	6%	5%	2%
No	96%	96%	96%	95%	98%	100%	98%	91%	99%	93%	97%	96%	95%	97%	94%	94%	97%
Don't know	*%	*%	2%	0%	1%	0%	*%	0%	1%	*%	0%	*%	1%	*%	0%	1%	*%
Table 1.24	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
A24A. What are the barriers that prevent your business exporting?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where do not sell goods, services or licence products outside the UK and have no plans to	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	371	172	138	61	41	40	98	90	102	192	88	283	163	208	24	72	272
Weighted Bases	395	337	51	8	46	59	130	100	60	160	54	341	149	246	32	89	268
Do not have a product/service that can be exported	67%	66%	74%	71%	46%	55%	80%	60%	79%	67%	61%	68%	68%	67%	65%	59%	70%
Not part of business plan	17%	18%	16%	16%	22%	29%	15%	21%	1%	14%	23%	16%	12%	21%	16%	17%	17%
Have sufficient business in the UK already/prefer to be local	14%	14%	17%	12%	15%	25%	8%	20%	6%	15%	3%	16%	10%	17%	0%	12%	16%
Lack of finance to enable exporting	6%	7%	3%	6%	27%	8%	*%	2%	6%	4%	7%	6%	5%	7%	4%	9%	5%
Put off by cashflow/exchange rate/payment risks	4%	4%	5%	2%	0%	6%	4%	3%	7%	4%	4%	4%	6%	3%	15%	2%	4%
Difficulty finding overseas customers	2%	2%	0%	6%	0%	3%	*%	5%	*%	3%	1%	2%	*%	2%	0%	2%	2%
Red tape / regulations	2%	2%	0%	0%	4%	0%	0%	2%	3%	3%	0%	2%	1%	2%	0%	1%	2%
Little knowledge of how to export	2%	1%	2%	5%	0%	*%	*%	5%	*%	4%	2%	1%	1%	2%	4%	3%	1%
Taxes/duties	1%	1%	0%	2%	3%	0%	*%	2%	0%	1%	*%	1%	1%	1%	0%	1%	1%
Other	5%	5%	3%	5%	6%	8%	3%	2%	9%	4%	6%	4%	7%	3%	0%	10%	4%
Don't know	1%	*%	2%	0%	2%	0%	0%	0%	3%	1%	1%	*%	*%	1%	0%	1%	*%
Table 2.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B1. In the last 6 months, have you made any changes to your long term planned investment levels as a direct result of recent economic conditions. Have you...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Significantly reduced or delayed investment plans (-2)	13%	12%	16%	10%	14%	21%	10%	12%	13%	12%	20%	12%	16%	11%	27%	11%	12%
Slightly reduced or delayed investment plans (-1)	14%	14%	11%	8%	17%	17%	15%	11%	10%	11%	9%	14%	14%	13%	7%	18%	13%
Not changed your long term investment plans (0)	66%	67%	61%	66%	57%	57%	72%	68%	64%	67%	61%	67%	62%	69%	63%	66%	66%
Slightly increased or brought forward investment plans (1)	5%	4%	7%	12%	7%	5%	1%	5%	11%	7%	3%	5%	4%	6%	3%	3%	6%
Significantly increased or brought forward investment plans (2)	3%	3%	4%	4%	4%	0%	3%	4%	2%	4%	6%	2%	5%	1%	0%	2%	3%
Refused	*%	0%	1%	0%	1%	0%	0%	0%	0%	0%	0%	*%	0%	*%	0%	0%	*%
Summary: Reduced or delayed	26%	26%	27%	19%	31%	38%	25%	23%	23%	23%	30%	26%	30%	24%	34%	28%	25%
Summary: Increased or brought forward	8%	7%	11%	16%	11%	5%	4%	10%	13%	10%	9%	7%	9%	7%	3%	5%	9%
Base for stats	508	422	73	12	60	62	164	154	68	221	77	431	209	298	43	125	334
Mean	-0.29	-0.29	-0.28	-0.1	-0.3	-0.54	-0.29	-0.21	-0.23	-0.21	-0.35	-0.28	-0.32	-0.26	-0.57	-0.32	-0.24
Standard error	0.04	0.06	0.07	0.09	0.11	0.13	0.07	0.08	0.08	0.06	0.09	0.04	0.06	0.05	0.16	0.08	0.05
Table 2.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B2B. In the last 6 months, have you made any changes to your plans for growing your business? Have you...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Significantly reduced growth plans (-2)	8%	9%	7%	5%	10%	14%	5%	10%	6%	9%	15%	7%	11%	6%	7%	10%	8%
Slightly reduced growth plans (-1)	12%	13%	10%	11%	12%	11%	13%	14%	10%	13%	8%	13%	15%	11%	13%	14%	12%
Not changed growth plans (0)	57%	57%	59%	54%	43%	56%	66%	51%	65%	55%	45%	60%	48%	64%	67%	46%	60%
Slightly increased growth plans (1)	17%	17%	18%	23%	28%	13%	12%	20%	16%	19%	21%	16%	18%	17%	10%	23%	16%
Significantly increased growth plans (2)	5%	4%	6%	6%	6%	5%	4%	5%	3%	5%	12%	3%	8%	2%	3%	7%	4%
Refused	*%	0%	0%	1%	0%	0%	*%	0%	0%	0%	*%	0%	*%	0%	0%	0%	*%
Summary: Reduced	21%	22%	16%	16%	23%	25%	18%	24%	16%	22%	23%	21%	26%	17%	20%	24%	20%
Summary: Increased	22%	21%	24%	29%	35%	19%	16%	25%	19%	23%	32%	20%	26%	19%	12%	30%	20%
Base for stats	508	422	74	12	60	62	163	154	68	221	77	431	209	299	43	125	334
Mean	-0.03	-0.06	0.07	0.14	0.07	-0.15	-0.04	-0.04	*	-0.03	0.07	-0.05	-0.04	-0.03	-0.12	0.02	-0.04
Standard error	0.04	0.06	0.06	0.09	0.12	0.15	0.07	0.08	0.08	0.06	0.1	0.04	0.07	0.05	0.14	0.1	0.05
Table 2.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B3. In the last 6 months, has your level of exports changed as a direct result of recent economic conditions. Have your exports...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where sell goods, services or licence products outside the UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	121	39	52	30	38	4	34	37	8	45	39	82	68	53	6	30	85
Weighted Bases	98	73	21	4	14	3	30	43	7	50	21	76	52	46	9	31	58
Significantly reduced (-2)	6%	7%	5%	0%	20%	0%	2%	6%	0%	5%	0%	8%	10%	2%	0%	10%	5%
Slightly reduced (-1)	8%	7%	14%	5%	7%	46%	14%	2%	1%	2%	3%	9%	8%	8%	17%	1%	10%
Not changed (0)	68%	69%	63%	68%	63%	50%	75%	65%	72%	66%	77%	65%	67%	69%	56%	60%	74%
Slightly increased (1)	12%	11%	15%	17%	10%	0%	7%	16%	27%	17%	13%	12%	11%	14%	0%	20%	10%
Significantly increased (2)	6%	6%	3%	7%	1%	4%	2%	11%	0%	9%	7%	5%	5%	6%	27%	9%	*%
Refused	*%	0%	0%	3%	0%	0%	0%	*%	0%	*%	1%	0%	0%	*%	0%	0%	*%
Summary: Reduced	14%	13%	19%	5%	27%	46%	16%	8%	1%	7%	3%	17%	17%	10%	17%	11%	15%
Summary: Increased	18%	17%	18%	24%	11%	4%	9%	26%	27%	26%	19%	18%	16%	21%	27%	29%	11%
Base for stats	97	73	21	4	14	3	30	43	7	50	21	76	52	46	9	31	58
Mean	0.03	0.04	-0.02	0.26	-0.34	-0.38	-0.08	0.22	0.25	0.23	0.22	-0.02	-0.07	0.14	0.36	0.18	-0.09
Standard error	0.08	0.13	0.11	0.14	0.16	0.42	0.11	0.15	0.18	0.13	0.1	0.1	0.11	0.1	0.46	0.18	0.07
Table 2.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B6. I am going to read you a list of possible difficulties and I would like you to tell me which, if any, represent obstacles to the success of your business.	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
The economy	71%	71%	74%	76%	66%	92%	69%	64%	80%	69%	78%	70%	69%	74%	67%	68%	73%
Taxation, VAT, PAYE, National Insurance, business rates	53%	53%	52%	44%	52%	66%	58%	48%	38%	45%	66%	50%	57%	50%	48%	53%	53%
Competition in the market	51%	51%	52%	52%	43%	63%	57%	45%	49%	46%	58%	50%	46%	55%	36%	49%	54%
Regulations	45%	44%	49%	52%	55%	57%	42%	43%	38%	42%	40%	46%	46%	45%	22%	36%	52%
Cash flow	43%	44%	39%	41%	41%	57%	42%	45%	30%	40%	69%	39%	46%	41%	43%	43%	43%
Obtaining finance	32%	33%	27%	32%	23%	23%	32%	38%	38%	38%	65%	26%	42%	25%	44%	31%	32%
Lack of financial understanding	21%	23%	11%	13%	7%	22%	25%	22%	23%	22%	34%	19%	22%	20%	36%	19%	20%
Recruiting staff	20%	18%	25%	41%	24%	21%	17%	20%	23%	21%	21%	20%	23%	18%	20%	26%	17%
Shortage of skills generally	19%	18%	25%	26%	26%	18%	15%	23%	13%	20%	27%	17%	24%	15%	9%	22%	19%
Transport issues	18%	18%	20%	23%	31%	35%	18%	12%	6%	10%	27%	17%	21%	16%	12%	20%	19%
Keeping up with new technology	18%	19%	12%	11%	10%	9%	31%	13%	15%	14%	22%	17%	21%	16%	11%	18%	20%
Availability / cost of suitable premises	16%	17%	10%	17%	20%	22%	13%	18%	10%	15%	25%	14%	17%	16%	23%	18%	14%
Lack of broadband access	14%	14%	14%	19%	31%	8%	11%	16%	6%	13%	21%	13%	17%	12%	1%	18%	15%
Shortage of managerial skills/expertise	13%	13%	12%	24%	9%	11%	10%	20%	13%	18%	16%	13%	16%	12%	8%	18%	12%
Keeping staff	12%	10%	19%	17%	4%	19%	10%	13%	13%	13%	11%	12%	10%	12%	3%	14%	11%
Pensions	10%	9%	14%	21%	15%	17%	7%	11%	8%	10%	13%	10%	12%	9%	0%	9%	12%
Crime	10%	10%	8%	11%	6%	16%	13%	7%	9%	8%	14%	9%	12%	9%	6%	6%	12%
Government / Government policy	2%	2%	3%	4%	0%	0%	*%	5%	5%	5%	2%	2%	3%	2%	0%	*%	3%
Public sector cuts	1%	1%	*%	7%	0%	0%	2%	1%	1%	1%	*%	1%	2%	1%	5%	2%	*%
Any other obstacles or difficulties	6%	6%	5%	6%	4%	9%	4%	8%	8%	8%	8%	6%	6%	7%	8%	5%	6%
None of these	4%	4%	3%	4%	1%	1%	3%	5%	10%	7%	0%	5%	5%	3%	8%	4%	3%
Table 2.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B7. Overall, which is the biggest obstacle to the success of your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
The economy	33%	34%	32%	29%	25%	66%	25%	30%	39%	33%	23%	35%	30%	36%	44%	39%	29%
Taxation, VAT, PAYE, National Insurance, business rates	10%	10%	8%	1%	13%	14%	10%	6%	9%	7%	18%	8%	11%	8%	3%	7%	11%
Regulations	9%	9%	7%	9%	4%	5%	14%	8%	8%	8%	4%	10%	8%	10%	0%	6%	12%
Cash flow	8%	7%	9%	10%	7%	6%	8%	9%	4%	7%	12%	7%	6%	9%	4%	8%	8%
Competition in the market	6%	5%	10%	14%	10%	1%	9%	4%	4%	4%	2%	6%	6%	5%	1%	1%	8%
Obtaining finance	6%	6%	6%	7%	2%	1%	9%	6%	3%	5%	20%	3%	8%	4%	14%	9%	3%
Recruiting staff	4%	4%	6%	6%	4%	*%	4%	6%	1%	5%	2%	4%	4%	4%	3%	10%	2%
Lack of broadband access	3%	4%	1%	1%	9%	0%	2%	5%	0%	3%	*%	4%	1%	4%	0%	2%	4%
Transport issues	3%	3%	1%	0%	13%	3%	1%	2%	1%	2%	2%	3%	3%	3%	0%	3%	3%
Availability / cost of suitable premises	1%	1%	1%	0%	0%	0%	*%	4%	0%	3%	0%	1%	2%	1%	3%	2%	1%
Keeping staff	1%	1%	1%	1%	0%	0%	*%	1%	*%	1%	0%	1%	0%	1%	0%	1%	1%
Shortage of managerial skills/expertise	1%	1%	1%	0%	*%	0%	0%	1%	*%	1%	3%	*%	1%	0%	0%	2%	*%
Crime	*%	1%	0%	1%	0%	0%	0%	2%	0%	1%	*%	1%	1%	0%	0%	0%	1%
Keeping up with new technology	*%	*%	0%	0%	0%	0%	0%	0%	3%	1%	0%	*%	0%	1%	0%	0%	1%
Shortage of skills generally	*%	0%	2%	4%	1%	0%	0%	1%	0%	1%	1%	*%	*%	*%	*%	1%	*%
Lack of financial understanding	*%	0%	1%	0%	1%	0%	0%	*%	0%	*%	*%	*%	*%	0%	0%	0%	*%
Pensions	*%	0%	*%	0%	0%	0%	0%	0%	*%	*%	0%	*%	*%	0%	0%	*%	0%
Other	9%	9%	9%	11%	10%	1%	10%	9%	12%	10%	11%	8%	10%	8%	15%	5%	10%
None of these	4%	4%	3%	4%	1%	1%	3%	5%	10%	7%	0%	5%	5%	3%	8%	4%	3%
Don't know	2%	3%	1%	1%	1%	0%	4%	2%	3%	2%	2%	2%	3%	2%	4%	1%	3%
Table 2.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B7A. You said that the economy is the main barrier to the success of your business. Is this the case for any of the following reasons...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where economy is biggest barrier to success	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	157	74	56	27	21	24	43	32	37	69	30	127	65	92	12	29	114
Weighted Bases	169	142	24	4	15	41	41	46	26	72	18	151	62	107	19	49	97
Uncertainty about the future	79%	80%	74%	70%	75%	87%	68%	83%	78%	81%	87%	78%	76%	81%	51%	89%	80%
Lack of demand from customers	78%	79%	75%	81%	75%	83%	81%	74%	76%	75%	70%	79%	81%	76%	67%	79%	79%
Increased running costs	72%	74%	63%	62%	68%	71%	85%	67%	64%	66%	74%	72%	83%	66%	79%	83%	65%
Increased competition	48%	50%	32%	49%	50%	40%	56%	51%	40%	47%	40%	49%	54%	44%	37%	55%	45%
Not the right time to invest in the business	35%	38%	20%	23%	52%	33%	40%	28%	36%	31%	34%	35%	40%	33%	26%	38%	37%
Lack of public sector funding	9%	8%	10%	4%	3%	7%	8%	5%	21%	11%	0%	10%	4%	11%	12%	3%	11%
Other	5%	5%	5%	0%	0%	13%	2%	5%	1%	4%	0%	6%	4%	6%	0%	0%	9%
Table 2.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B8. You mentioned earlier that cash flow is an obstacle to the success of your business. Which, if any, of the following do you consider to be causes of this cash flow difficulty?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where cashflow is an obstacle to success	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	222	101	81	40	29	26	64	64	39	103	79	143	114	108	17	44	160
Weighted Bases	219	186	28	5	25	36	69	69	20	89	53	166	96	123	19	54	144
Income tends to fluctuate while outgoings are steady	76%	77%	70%	63%	87%	75%	78%	70%	78%	72%	71%	78%	72%	79%	82%	79%	74%
Late payment from other businesses to whom you sell	70%	72%	60%	58%	74%	89%	48%	85%	53%	78%	73%	69%	67%	72%	73%	70%	69%
Late payment from individual customers to whom you sell	68%	69%	62%	58%	71%	90%	46%	82%	53%	75%	55%	72%	66%	69%	64%	61%	71%
Timing of tax payments	51%	52%	44%	34%	51%	36%	49%	62%	44%	58%	63%	47%	47%	54%	42%	60%	48%
Individual customers expect you to offer credit	49%	50%	49%	39%	51%	58%	46%	54%	30%	48%	50%	49%	48%	51%	58%	45%	49%
High levels of working capital required by business	39%	37%	48%	69%	65%	32%	40%	35%	26%	33%	44%	37%	38%	39%	59%	41%	35%
Early payment required by your suppliers	35%	35%	32%	34%	46%	34%	40%	34%	9%	28%	35%	35%	35%	35%	37%	29%	36%
High levels of investment required by business	28%	26%	33%	53%	55%	22%	34%	19%	16%	18%	35%	26%	33%	24%	43%	27%	25%
Outgoings tend to fluctuate but income is steady	26%	27%	21%	30%	24%	30%	28%	19%	44%	24%	28%	26%	29%	24%	27%	23%	27%
Difficult/expensive to get credit from your suppliers	24%	24%	19%	20%	12%	22%	34%	24%	5%	20%	27%	23%	23%	24%	15%	23%	25%
Other reasons	7%	7%	8%	7%	4%	5%	10%	7%	5%	6%	7%	7%	15%	1%	20%	8%	5%
Table 2.8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
B9. And which is the main cause of this cash flow difficulty?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where cashflow is an obstacle to success	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	222	101	81	40	29	26	64	64	39	103	79	143	114	108	17	44	160
Weighted Bases	219	186	28	5	25	36	69	69	20	89	53	166	96	123	19	54	144
Late payment from other businesses to whom you sell	36%	37%	26%	29%	44%	62%	19%	38%	28%	36%	35%	36%	35%	37%	21%	34%	37%
Income tends to fluctuate while outgoings are steady	20%	20%	17%	17%	20%	10%	31%	14%	19%	15%	17%	21%	15%	24%	24%	19%	20%
Late payment from individual customers to whom you sell	12%	11%	26%	7%	2%	22%	2%	22%	12%	19%	8%	14%	8%	16%	15%	15%	11%
Timing of tax payments	7%	8%	4%	7%	5%	0%	15%	4%	10%	5%	10%	6%	5%	9%	0%	4%	9%
Outgoings tend to fluctuate but income is steady	4%	5%	1%	0%	0%	0%	0%	7%	24%	11%	6%	4%	5%	4%	12%	9%	2%
High levels of working capital required by business	3%	2%	7%	16%	11%	1%	4%	1%	1%	1%	5%	3%	5%	1%	3%	7%	2%
Early payment required by your suppliers	3%	3%	2%	0%	1%	0%	8%	0%	0%	0%	3%	3%	6%	0%	9%	0%	3%
Individual customers expect you to offer credit	2%	2%	2%	5%	13%	0%	3%	0%	0%	0%	*%	3%	2%	3%	0%	0%	4%
High levels of investment required by business	2%	1%	4%	6%	1%	0%	1%	3%	1%	3%	4%	1%	3%	*%	4%	3%	1%
Difficult/expensive to get credit from your suppliers	*%	0%	1%	2%	0%	0%	1%	0%	0%	0%	1%	0%	*%	0%	0%	0%	*%
Other	7%	6%	10%	10%	2%	5%	13%	4%	5%	4%	8%	7%	11%	4%	12%	6%	7%
Don't know	4%	4%	0%	0%	0%	0%	2%	9%	0%	7%	3%	4%	4%	3%	0%	3%	4%
Table 3.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C1. In the last twelve months, have you sought external advice or information on matters affecting your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	41%	40%	45%	55%	48%	39%	40%	41%	40%	41%	63%	37%	100%	0%	46%	47%	39%
No	58%	59%	55%	45%	52%	61%	60%	57%	60%	58%	37%	62%	0%	99%	54%	53%	60%
Don't know	*%	1%	0%	0%	0%	0%	0%	1%	0%	1%	0%	1%	0%	1%	0%	0%	1%
Table 3.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C2. Was the information or advice that you sought from the public or private sector, or both?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have sought business information or advice	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	AGE OF BUSINESS	Not set	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	0-3 years	4-10 years	10+ years	Not set
Unweighted Bases	240	94	93	53	41	24	59	64	52	116	86	154	240	16	53	171	Not set
Weighted Bases	209	169	33	7	29	25	65	64	27	91	49	161	209	20	59	130	Not set
Public sector	3%	1%	8%	8%	8%	1%	1%	0%	9%	3%	3%	2%	3%	0%	3%	3%	Not set
Private sector	65%	66%	65%	59%	54%	82%	69%	66%	52%	62%	59%	68%	65%	76%	50%	71%	Not set
Both	31%	32%	27%	33%	38%	17%	31%	34%	32%	33%	38%	29%	31%	24%	47%	25%	Not set
Other	1%	1%	0%	0%	0%	0%	0%	0%	7%	2%	0%	1%	1%	0%	0%	1%	Not set
Table 3.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C3. From who or where did you seek information or advice?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have sought business information or advice	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	AGE OF BUSINESS	Not set	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	0-3 years	4-10 years	10+ years	Not set
Unweighted Bases	240	94	93	53	41	24	59	64	52	116	86	154	240	16	53	171	Not set
Weighted Bases	209	169	33	7	29	25	65	64	27	91	49	161	209	20	59	130	Not set
Accountant	47%	50%	33%	47%	23%	41%	50%	60%	43%	55%	48%	47%	47%	56%	36%	51%	Not set
Professional body (e.g. accounting, marketing, personnel consultants)	19%	16%	35%	23%	31%	3%	19%	19%	20%	19%	23%	18%	19%	0%	28%	18%	Not set
Bank	16%	15%	19%	30%	20%	20%	15%	13%	17%	14%	26%	13%	16%	4%	16%	17%	Not set
Consultant	12%	10%	18%	15%	10%	26%	7%	9%	20%	12%	11%	12%	12%	19%	11%	11%	Not set
Solicitor/lawyer	9%	8%	12%	27%	3%	2%	3%	20%	14%	18%	12%	9%	9%	0%	10%	11%	Not set
Business representation organisation	9%	10%	5%	4%	12%	0%	16%	4%	11%	6%	2%	11%	9%	5%	9%	10%	Not set
Business networking organisation	7%	9%	1%	2%	13%	0%	11%	5%	4%	5%	10%	6%	7%	8%	9%	6%	Not set
Federation of Small Businesses (FSB)	5%	5%	6%	0%	3%	2%	11%	4%	1%	3%	4%	6%	5%	0%	9%	5%	Not set
Friends / family	4%	5%	2%	2%	10%	14%	1%	*%	7%	2%	5%	4%	4%	7%	4%	4%	Not set
Gov.uk website	3%	2%	6%	4%	1%	0%	1%	6%	3%	5%	2%	3%	3%	0%	2%	3%	Not set
Local authority	2%	1%	7%	8%	1%	0%	1%	4%	6%	5%	6%	1%	2%	2%	4%	2%	Not set
Local Enterprise Partnership (LEP)	1%	2%	1%	2%	7%	0%	*%	0%	3%	1%	1%	1%	1%	0%	4%	*%	Not set
Businesslink.gov.uk website	1%	2%	0%	0%	10%	0%	0%	0%	0%	0%	0%	2%	1%	0%	0%	2%	Not set
Business Link helpline	1%	2%	0%	0%	10%	0%	0%	0%	0%	0%	0%	2%	1%	0%	0%	2%	Not set
HMRC website	1%	*%	2%	0%	0%	0%	1%	0%	3%	1%	1%	*%	1%	0%	2%	0%	Not set
Chambers of Commerce	*%	0%	0%	2%	0%	1%	0%	0%	0%	0%	*%	0%	*%	0%	0%	*%	Not set
Other	12%	12%	12%	15%	8%	7%	19%	13%	2%	9%	10%	12%	12%	34%	14%	8%	Not set
Don't know	1%	1%	0%	2%	0%	6%	0%	0%	*%	*%	3%	*%	1%	7%	0%	*%	Not set
Table 3.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C4. What did you seek information or advice about in the last year?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have sought business information or advice	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	AGE OF BUSINESS	Not set	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	0-3 years	4-10 years	10+ years	Not set
Unweighted Bases	240	94	93	53	41	24	59	64	52	116	86	154	240	16	53	171	Not set
Weighted Bases	209	169	33	7	29	25	65	64	27	91	49	161	209	20	59	130	Not set
Financial advice/info for the general running of the business	36%	37%	32%	38%	31%	53%	45%	28%	24%	26%	43%	34%	36%	41%	28%	39%	Not set
Business plan/strategy	23%	25%	18%	18%	13%	22%	32%	16%	30%	20%	24%	23%	23%	45%	17%	23%	Not set
Business growth	22%	24%	12%	9%	26%	9%	29%	20%	17%	19%	14%	24%	22%	35%	23%	19%	Not set
Tax/national insurance law and payments	14%	15%	7%	13%	7%	4%	12%	22%	13%	20%	19%	12%	14%	4%	19%	13%	Not set
Financial advice/info on where to get finance	12%	11%	19%	19%	5%	27%	8%	16%	10%	14%	23%	9%	12%	22%	13%	10%	Not set
Legal advice	9%	8%	9%	13%	1%	1%	6%	18%	7%	14%	8%	9%	9%	3%	12%	8%	Not set
Regulations	8%	8%	8%	9%	1%	5%	10%	8%	11%	9%	5%	9%	8%	13%	11%	6%	Not set
Employment law/redundancies	8%	5%	21%	11%	3%	4%	7%	10%	12%	11%	8%	7%	8%	0%	10%	8%	Not set
Marketing/advertising	7%	7%	7%	2%	10%	13%	7%	3%	7%	4%	8%	7%	7%	9%	14%	3%	Not set
Training/skills needs	3%	3%	6%	12%	5%	0%	1%	7%	2%	5%	3%	4%	3%	0%	5%	3%	Not set
E-commerce/technology	2%	2%	3%	7%	8%	0%	1%	4%	0%	3%	5%	1%	2%	0%	4%	2%	Not set
Health and Safety	2%	1%	10%	2%	4%	3%	1%	2%	4%	3%	4%	2%	2%	1%	3%	2%	Not set
Moving/extending premises	1%	1%	4%	2%	*%	0%	3%	0%	2%	1%	3%	1%	1%	2%	0%	2%	Not set
Mergers/acquisitions	1%	1%	1%	7%	0%	1%	*%	3%	0%	2%	3%	*%	1%	0%	2%	1%	Not set
Government grants available	1%	*%	1%	4%	*%	0%	*%	1%	1%	1%	*%	1%	1%	4%	*%	*%	Not set
Quality control	*%	0%	1%	3%	0%	0%	1%	0%	1%	*%	*%	*%	*%	0%	*%	*%	Not set
Exporting	*%	0%	1%	2%	1%	1%	0%	0%	0%	0%	0%	*%	*%	0%	0%	*%	Not set
Other	7%	7%	7%	10%	12%	10%	4%	5%	13%	7%	9%	7%	7%	2%	13%	6%	Not set
Don't know	4%	4%	2%	0%	0%	6%	6%	4%	0%	3%	4%	3%	4%	7%	5%	2%	Not set
Table 3.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C5. How satisfied or dissatisfied were you with the information or advice you found?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have sought business information or advice	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	AGE OF BUSINESS	Not set	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	0-3 years	4-10 years	10+ years	Not set
Unweighted Bases	240	94	93	53	41	24	59	64	52	116	86	154	240	16	53	171	Not set
Weighted Bases	209	169	33	7	29	25	65	64	27	91	49	161	209	20	59	130	Not set
Very satisfied (2)	54%	54%	59%	35%	63%	50%	58%	58%	33%	50%	40%	59%	54%	57%	54%	54%	Not set
Fairly satisfied (1)	30%	29%	34%	41%	23%	31%	28%	31%	41%	34%	36%	29%	30%	23%	36%	29%	Not set
Neither satisfied nor dissatisfied (0)	5%	6%	3%	9%	1%	12%	7%	1%	12%	4%	10%	4%	5%	13%	1%	6%	Not set
Fairly dissatisfied (-1)	5%	6%	2%	4%	12%	0%	5%	3%	7%	4%	2%	6%	5%	0%	3%	7%	Not set
Very dissatisfied (-2)	2%	2%	1%	8%	1%	1%	3%	2%	2%	2%	8%	*%	2%	0%	5%	1%	Not set
Don't know	3%	3%	0%	4%	0%	6%	*%	5%	3%	5%	3%	3%	3%	7%	1%	3%	Not set
Summary: Satisfied	85%	84%	93%	76%	86%	81%	86%	89%	75%	85%	76%	87%	85%	80%	90%	83%	Not set
Summary: Dissatisfied	7%	8%	4%	11%	13%	1%	8%	5%	10%	7%	11%	6%	7%	0%	8%	8%	Not set
Base for stats	204	164	33	6	29	23	65	60	26	87	47	156	204	18	59	127	Not set
Mean	1.34	1.33	1.47	0.96	1.35	1.39	1.34	1.47	0.99	1.32	1.01	1.44	1.34	1.48	1.33	1.32	Not set
Standard error	0.06	0.1	0.08	0.17	0.17	0.16	0.13	0.11	0.14	0.09	0.13	0.07	0.06	0.19	0.14	0.07	Not set
Table 3.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C6. When you look for business information or advice, do you use the internet to identify potential providers?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have sought business information or advice	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	AGE OF BUSINESS	Not set	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	0-3 years	4-10 years	10+ years	Not set
Unweighted Bases	240	94	93	53	41	24	59	64	52	116	86	154	240	16	53	171	Not set
Weighted Bases	209	169	33	7	29	25	65	64	27	91	49	161	209	20	59	130	Not set
Yes	65%	65%	67%	48%	77%	57%	60%	63%	79%	68%	65%	65%	65%	47%	71%	65%	Not set
No	35%	35%	33%	48%	23%	43%	40%	37%	21%	32%	35%	35%	35%	53%	29%	35%	Not set
Don't know	*%	0%	0%	4%	*%	0%	*%	0%	0%	0%	*%	*%	*%	0%	0%	*%	Not set
Table 3.7	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C7. In which areas do you think you will need business information or advice on over the next year?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Financial advice/info for the general running of the business	11%	11%	11%	11%	14%	7%	11%	12%	9%	11%	23%	9%	22%	4%	4%	17%	10%
Financial advice/info on where to get finance	6%	6%	5%	6%	7%	12%	4%	7%	3%	6%	15%	5%	9%	4%	8%	8%	5%
Tax/national insurance law and payments	6%	6%	6%	9%	7%	2%	6%	8%	4%	7%	4%	7%	9%	4%	10%	8%	5%
Business growth	6%	6%	4%	3%	1%	7%	9%	4%	8%	5%	10%	5%	8%	4%	4%	8%	6%
Marketing/advertising	6%	6%	5%	5%	6%	0%	6%	6%	9%	7%	8%	5%	11%	2%	10%	9%	4%
E-commerce/technology	5%	6%	3%	0%	12%	3%	4%	4%	9%	5%	9%	5%	7%	4%	5%	5%	6%
Employment law/redundancies	5%	4%	10%	12%	2%	1%	4%	8%	5%	7%	4%	5%	8%	2%	5%	4%	5%
Business plan/strategy	4%	4%	4%	5%	*%	2%	7%	2%	3%	3%	6%	3%	6%	2%	0%	5%	4%
Legal advice	3%	3%	1%	8%	5%	0%	*%	4%	7%	5%	4%	3%	5%	2%	0%	5%	2%
Regulations	3%	2%	7%	7%	4%	0%	4%	2%	3%	2%	3%	3%	5%	1%	1%	3%	3%
Human Resources / staffing issues	2%	2%	2%	1%	0%	1%	1%	3%	*%	2%	1%	2%	4%	0%	5%	2%	1%
Government grants available	2%	2%	1%	0%	4%	0%	1%	2%	1%	1%	5%	1%	1%	2%	3%	2%	1%
Moving/extending premises	1%	1%	1%	2%	0%	0%	4%	0%	1%	*%	2%	1%	2%	1%	4%	3%	1%
Training/skills needs	1%	1%	3%	1%	1%	*%	1%	3%	0%	2%	*%	1%	1%	1%	3%	3%	*%
Mergers/acquisitions	1%	1%	*%	2%	0%	0%	0%	2%	3%	2%	4%	*%	2%	*%	2%	1%	1%
Health and Safety	1%	*%	3%	2%	1%	2%	*%	1%	0%	*%	0%	1%	1%	*%	0%	1%	1%
Quality control	1%	1%	*%	0%	0%	0%	2%	0%	0%	0%	3%	*%	1%	0%	0%	2%	*%
Exporting	*%	0%	1%	2%	1%	*%	*%	0%	0%	0%	1%	*%	1%	0%	1%	0%	*%
Other	4%	4%	3%	8%	3%	*%	6%	2%	10%	5%	4%	4%	6%	3%	7%	6%	3%
No business information or advice will be needed	47%	47%	46%	40%	47%	55%	47%	47%	38%	44%	33%	49%	23%	63%	43%	38%	51%
Don't know	8%	9%	5%	6%	5%	10%	8%	10%	4%	8%	7%	8%	9%	8%	3%	9%	9%
Table 3.8	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C8. Are you aware of the GOV.UK website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	84%	84%	85%	92%	79%	76%	82%	91%	88%	90%	89%	84%	85%	84%	90%	86%	84%
No	15%	15%	15%	8%	21%	19%	18%	9%	9%	9%	11%	15%	15%	15%	10%	12%	16%
Don't know	1%	1%	0%	0%	0%	5%	0%	0%	3%	1%	0%	1%	0%	2%	0%	2%	1%
Table 3.9	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C9. And are you aware of the tools and guidance for businesses section on the GOV.UK website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aware of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	437	184	165	88	68	34	114	119	102	221	118	319	211	226	28	90	317
Weighted Bases	429	355	63	11	48	48	134	140	60	199	68	361	179	250	39	107	280
Yes	65%	66%	61%	56%	68%	80%	62%	61%	68%	63%	61%	66%	63%	67%	53%	69%	65%
No	35%	34%	38%	42%	31%	20%	38%	39%	32%	37%	38%	34%	37%	33%	47%	31%	35%
Don't know	*%	0%	1%	3%	1%	1%	*%	0%	*%	*%	1%	*%	*%	*%	0%	*%	*%
Table 3.10	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C10. Were you aware that the business section on the GOV.UK website has replaced businesslink.gov.uk?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aware of business section of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	265	119	96	50	38	23	67	72	65	137	65	200	128	137	15	58	190
Weighted Bases	279	235	38	6	33	38	83	85	41	126	42	238	113	166	21	74	183
Yes	44%	43%	46%	67%	42%	45%	46%	41%	45%	42%	43%	44%	39%	46%	47%	37%	46%
No	56%	57%	54%	33%	58%	55%	54%	59%	55%	58%	57%	56%	61%	54%	53%	63%	54%
Table 3.11	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C11. How, or from whom or where, did you first find out about the business section of GOV.UK?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aware of business section of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	265	119	96	50	38	23	67	72	65	137	65	200	128	137	15	58	190
Weighted Bases	279	235	38	6	33	38	83	85	41	126	42	238	113	166	21	74	183
Research on internet (inc search engines)	25%	24%	33%	21%	19%	14%	29%	33%	13%	27%	29%	24%	27%	23%	36%	26%	24%
GOV.UK (visited it for other purposes)	12%	13%	6%	17%	17%	0%	12%	12%	22%	15%	18%	12%	10%	14%	1%	9%	15%
Accountant	8%	9%	5%	2%	5%	30%	2%	0%	20%	7%	2%	9%	10%	7%	22%	3%	9%
Friends/ work colleagues	7%	7%	8%	10%	*%	4%	10%	7%	10%	8%	5%	7%	7%	7%	9%	10%	6%
Businesslink.gov.uk website	6%	6%	7%	8%	2%	8%	4%	10%	5%	8%	11%	5%	9%	4%	13%	5%	6%
Business networking organisation	3%	3%	1%	2%	9%	0%	3%	2%	*%	2%	0%	3%	6%	*%	0%	3%	3%
By chance / just came across it	2%	2%	5%	0%	4%	0%	1%	4%	0%	3%	2%	2%	0%	4%	0%	4%	2%
Business Link contact	2%	2%	1%	3%	9%	*%	*%	3%	1%	2%	7%	1%	1%	3%	0%	4%	2%
HMRC website	2%	1%	7%	0%	0%	0%	2%	3%	2%	3%	1%	2%	1%	3%	0%	0%	3%
From doing a survey	2%	2%	2%	0%	11%	0%	1%	*%	0%	*%	2%	1%	1%	2%	0%	1%	2%
Direct marketing information	2%	1%	3%	2%	0%	2%	4%	*%	*%	*%	*%	2%	*%	2%	0%	0%	2%
Federation of Small Businesses (FSB)	1%	1%	3%	0%	6%	1%	*%	0%	1%	*%	2%	1%	1%	1%	0%	*%	1%
Local Enterprise Partnership (LEP)	1%	1%	0%	0%	9%	0%	0%	0%	0%	0%	0%	1%	0%	2%	0%	4%	0%
Business representation organisation	1%	1%	1%	0%	1%	0%	0%	3%	0%	2%	0%	1%	*%	1%	0%	0%	1%
Business Link helpline	1%	*%	3%	4%	0%	*%	0%	1%	3%	2%	3%	*%	*%	1%	0%	2%	*%
Bank	1%	1%	0%	0%	0%	0%	0%	0%	5%	2%	0%	1%	2%	0%	0%	3%	0%
Professional body (e.g. accounting, marketing, personnel consultants)	*%	0%	1%	4%	1%	0%	0%	*%	0%	*%	*%	*%	*%	*%	0%	*%	*%
Solicitor/lawyer	*%	0%	1%	0%	0%	0%	0%	0%	1%	*%	0%	*%	*%	0%	0%	0%	*%
Chambers of Commerce	*%	0%	1%	0%	1%	0%	0%	0%	0%	0%	0%	*%	*%	0%	0%	*%	0%
Other	12%	13%	3%	18%	4%	22%	12%	11%	11%	11%	12%	12%	11%	13%	6%	18%	10%
Don't know	14%	14%	12%	15%	3%	17%	20%	11%	13%	11%	6%	15%	16%	12%	14%	9%	15%
Table 3.12	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C12. Have you ever visited the business section on the GOV.UK website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aware of business section of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	265	119	96	50	38	23	67	72	65	137	65	200	128	137	15	58	190
Weighted Bases	279	235	38	6	33	38	83	85	41	126	42	238	113	166	21	74	183
Yes	59%	58%	62%	64%	67%	47%	59%	65%	50%	60%	64%	58%	60%	58%	66%	65%	55%
No	41%	41%	38%	33%	33%	53%	40%	33%	50%	39%	36%	41%	38%	42%	34%	35%	44%
Don't know	1%	*%	1%	3%	0%	0%	*%	1%	*%	1%	*%	1%	1%	0%	0%	0%	1%
Table 3.13	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C13. When did you last visited the business section on the GOV.UK website?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	160	70	59	31	27	12	38	47	36	83	38	122	80	80	11	33	114
Weighted Bases	165	137	23	4	22	18	49	56	20	76	27	138	68	96	14	48	101
Since 1st January 2013	32%	30%	43%	35%	18%	38%	33%	36%	31%	34%	28%	33%	37%	28%	26%	21%	37%
October to December 2012	21%	19%	32%	26%	25%	28%	23%	8%	41%	17%	33%	19%	25%	19%	23%	19%	22%
Before October 2012	43%	46%	24%	34%	44%	25%	44%	53%	26%	45%	39%	43%	34%	49%	40%	54%	39%
Don't know	4%	5%	1%	5%	14%	8%	0%	3%	2%	3%	1%	5%	4%	4%	11%	6%	2%
Table 3.14	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C14. Since October 2012, have you visited the tools and guidance for business section on GOV.UK to look for specific information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	103	39	43	21	16	10	26	26	25	51	26	77	56	47	8	17	76
Weighted Bases	94	74	18	3	12	13	28	26	15	41	16	78	45	49	8	22	62
Yes	41%	39%	49%	38%	37%	51%	52%	31%	29%	31%	27%	43%	47%	35%	41%	40%	42%
No	56%	58%	50%	54%	63%	49%	47%	59%	70%	63%	70%	54%	52%	60%	59%	60%	53%
Don't know	3%	3%	1%	9%	0%	0%	1%	10%	1%	6%	3%	3%	1%	5%	0%	0%	4%
Table 3.15	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C15. On the occasions you visited the business section of GOV.UK, did you find the specific information that you were looking for?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012 for specific information	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	42	14	20	8	6	7	11	9	9	18	6	36	25	17	3	9	30
Weighted Bases	38	29	9	1	5	7	14	8	4	13	4	34	21	17	3	9	26
Always	68%	76%	49%	35%	90%	62%	65%	64%	74%	68%	59%	70%	76%	59%	90%	38%	76%
Sometimes	30%	24%	44%	51%	10%	38%	31%	36%	22%	31%	41%	28%	23%	37%	10%	55%	24%
Never	2%	0%	7%	0%	0%	0%	4%	0%	0%	0%	0%	2%	0%	4%	0%	7%	0%
Don't know	*%	0%	0%	14%	0%	0%	0%	0%	3%	1%	0%	*%	1%	0%	0%	0%	1%
Table 3.16	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C16. How did you look for this specific information?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012 for specific information	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	42	14	20	8	6	7	11	9	9	18	6	36	25	17	3	9	30
Weighted Bases	38	29	9	1	5	7	14	8	4	13	4	34	21	17	3	9	26
Via the search option within GOV.UK	43%	39%	53%	89%	29%	87%	49%	7%	42%	19%	15%	47%	56%	28%	90%	16%	47%
By browsing through the links	15%	18%	10%	0%	62%	8%	16%	0%	7%	3%	0%	17%	24%	5%	0%	25%	14%
Both of these methods	34%	35%	33%	0%	9%	0%	36%	64%	51%	59%	33%	34%	7%	67%	10%	32%	38%
Other	7%	8%	4%	11%	0%	5%	0%	29%	0%	19%	52%	1%	13%	0%	0%	27%	1%
Table 3.17	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C17. Generally, how easy was it to find the specific information you were looking for?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012 and found specific information	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	40	14	19	7	6	7	10	9	8	17	6	34	24	16	3	8	29
Weighted Bases	38	29	8	1	5	7	14	8	4	13	4	33	21	17	3	8	26
Very easy (2)	30%	33%	20%	0%	9%	22%	63%	4%	5%	5%	5%	33%	33%	25%	90%	4%	30%
Fairly easy (1)	64%	67%	56%	66%	88%	70%	32%	92%	80%	88%	95%	60%	60%	70%	10%	88%	64%
Not very easy (-1)	6%	0%	23%	34%	2%	8%	5%	3%	15%	7%	0%	7%	7%	4%	0%	8%	6%
Summary: Easy	94%	100%	77%	66%	98%	92%	95%	97%	85%	93%	100%	93%	93%	96%	100%	92%	94%
Summary: Not easy	6%	0%	23%	34%	2%	8%	5%	3%	15%	7%	0%	7%	7%	4%	0%	8%	6%
Base for stats	38	29	8	1	5	7	14	8	4	13	4	33	21	17	3	8	26
Mean	1.18	1.33	0.73	0.32	1.05	1.06	1.54	0.98	0.74	0.9	1.05	1.2	1.19	1.17	1.9	0.89	1.18
Standard error	0.11	0.13	0.25	-	0.2	0.3	0.24	0.15	0.31	0.15	0.1	0.13	0.16	0.16	0.2	0.22	0.14
Table 3.18	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C18. Generally, what did you think of the content and usefulness of the information you found? Was it...	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012 and found specific information	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	40	14	19	7	6	7	10	9	8	17	6	34	24	16	3	8	29
Weighted Bases	38	29	8	1	5	7	14	8	4	13	4	33	21	17	3	8	26
Very useful (2)	43%	48%	26%	25%	19%	22%	63%	37%	47%	40%	0%	49%	35%	52%	90%	4%	49%
Fairly useful (1)	56%	52%	70%	75%	81%	78%	37%	63%	45%	57%	100%	50%	63%	48%	10%	96%	50%
Not very useful (-1)	1%	0%	4%	0%	0%	0%	0%	0%	8%	3%	0%	1%	2%	0%	0%	0%	1%
Summary: Useful	99%	100%	96%	100%	100%	100%	100%	100%	92%	97%	100%	99%	98%	100%	100%	100%	99%
Summary: Not useful	1%	0%	4%	0%	0%	0%	0%	0%	8%	3%	0%	1%	2%	0%	0%	0%	1%
Base for stats	38	29	8	1	5	7	14	8	4	13	4	33	21	17	3	8	26
Mean	1.41	1.48	1.18	1.25	1.19	1.22	1.63	1.37	1.32	1.35	1	1.47	1.32	1.52	1.9	1.04	1.46
Standard error	0.09	0.14	0.15	-	0.18	0.17	0.16	0.17	0.33	0.16	0	0.1	0.12	0.13	0.2	0.08	0.11
Table 3.19	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C19. Since October 2012, have you found other information or advice in the tools and guidance for business section on GOV.UK that you were not specifically looking for?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	103	39	43	21	16	10	26	26	25	51	26	77	56	47	8	17	76
Weighted Bases	94	74	18	3	12	13	28	26	15	41	16	78	45	49	8	22	62
Yes	22%	18%	41%	20%	28%	8%	21%	32%	16%	26%	27%	21%	14%	30%	25%	22%	23%
No	70%	74%	53%	77%	69%	81%	77%	54%	78%	63%	73%	69%	77%	64%	57%	71%	72%
Don't know	8%	8%	6%	4%	3%	11%	2%	15%	5%	11%	0%	9%	10%	6%	18%	7%	6%
Table 3.20	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C20. Generally, what did you think of the content and usefulness of this other information you found? Was it...	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have visited business section of GOV.UK since October 2012 and found other information	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	26	6	16	4	3	3	9	8	3	11	8	18	14	12	3	5	18
Weighted Bases	21	13	7	1	3	1	6	8	2	11	4	17	6	15	2	5	14
Very useful (2)	30%	32%	28%	0%	13%	0%	11%	36%	87%	48%	5%	36%	21%	33%	0%	8%	41%
Fairly useful (1)	66%	68%	59%	100%	87%	66%	78%	64%	13%	52%	95%	58%	74%	63%	100%	92%	52%
Not very useful (-1)	5%	0%	13%	0%	0%	34%	11%	0%	0%	0%	0%	6%	6%	4%	0%	0%	7%
Summary: Useful	95%	100%	87%	100%	100%	66%	89%	100%	100%	100%	100%	94%	94%	96%	100%	100%	93%
Summary: Not useful	5%	0%	13%	0%	0%	34%	11%	0%	0%	0%	0%	6%	6%	4%	0%	0%	7%
Base for stats	21	13	7	1	3	1	6	8	2	11	4	17	6	15	2	5	14
Mean	1.2	1.32	1.01	1	1.13	0.31	0.89	1.36	1.87	1.48	1.05	1.24	1.1	1.25	1	1.08	1.27
Standard error	0.13	0.2	0.24	-	0.23	-	0.27	0.18	0.26	0.16	0.09	0.18	0.19	0.2	0	0.13	0.19
Table 3.21	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C21. Have you ever visited any part of the GOV.UK website other than the tools and guidance for business section?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where aware of GOV.UK	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	437	184	165	88	68	34	114	119	102	221	118	319	211	226	28	90	317
Weighted Bases	429	355	63	11	48	48	134	140	60	199	68	361	179	250	39	107	280
Yes	43%	41%	54%	57%	47%	46%	42%	40%	50%	43%	46%	43%	52%	37%	67%	38%	43%
No	50%	51%	43%	38%	48%	50%	54%	47%	48%	47%	47%	50%	41%	56%	27%	56%	51%
Don't know	7%	7%	3%	6%	5%	5%	4%	13%	2%	10%	7%	7%	7%	7%	6%	7%	7%
Table 3.22	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C22. Have you used the Business Link Helpline for any purpose in the last 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	5%	5%	8%	6%	2%	6%	3%	9%	7%	8%	7%	5%	5%	5%	6%	5%	6%
No	94%	95%	91%	92%	97%	92%	97%	91%	92%	92%	93%	94%	94%	94%	90%	95%	94%
Don't know	1%	*%	1%	1%	1%	2%	0%	0%	1%	*%	0%	1%	1%	*%	3%	0%	*%
Table 3.23	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C23. On any occasion that you used it in the last 12 months, were you offered a call back from a Business Support Adviser to discuss your business needs?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have used Business Link Helpline	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	34	14	14	6	5	3	7	12	7	19	10	24	17	17	4	8	22
Weighted Bases	28	21	6	1	1	4	5	14	5	18	5	22	11	16	3	6	19
Yes	19%	8%	57%	17%	74%	0%	51%	14%	0%	11%	37%	14%	4%	28%	0%	20%	21%
No	69%	78%	37%	68%	14%	100%	49%	69%	77%	71%	42%	75%	92%	53%	88%	80%	62%
Don't know	12%	14%	5%	14%	11%	0%	0%	17%	23%	18%	21%	10%	4%	18%	12%	0%	17%
Table 3.24	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C24. Generally, how useful did you find your experiences of using the Business Link Helpline? Was it...	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have used Business Link Helpline	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	34	14	14	6	5	3	7	12	7	19	10	24	17	17	4	8	22
Weighted Bases	28	21	6	1	1	4	5	14	5	18	5	22	11	16	3	6	19
Very useful (2)	30%	33%	21%	18%	30%	44%	46%	29%	7%	23%	30%	30%	25%	34%	83%	40%	19%
Fairly useful (1)	47%	45%	52%	82%	70%	56%	42%	30%	93%	46%	63%	43%	48%	47%	17%	44%	53%
Not very useful (-1)	3%	0%	12%	0%	0%	0%	0%	5%	0%	4%	7%	2%	7%	0%	0%	6%	2%
Not at all useful (-2)	11%	11%	10%	0%	0%	0%	13%	17%	0%	13%	0%	13%	20%	4%	0%	10%	12%
Don't know	9%	11%	5%	0%	0%	0%	0%	19%	0%	14%	0%	12%	0%	16%	0%	0%	14%
Summary: Useful	77%	78%	73%	100%	100%	100%	87%	59%	100%	69%	93%	74%	73%	80%	100%	84%	72%
Summary: Not useful	13%	11%	23%	0%	0%	0%	13%	22%	0%	17%	7%	15%	27%	4%	0%	16%	14%
Base for stats	25	19	6	1	1	4	5	11	5	16	5	20	11	14	3	6	16
Mean	0.92	1	0.63	1.18	1.3	1.44	1.07	0.59	1.07	0.73	1.16	0.86	0.5	1.27	1.83	0.98	0.74
Standard error	0.22	0.35	0.38	-	-	0.34	0.54	0.51	0.11	0.33	0.26	0.29	0.37	0.23	0.23	0.48	0.29
Table 3.25	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C25. Have you had any difficulties, or important information or advice needs that you did not get external advice or support for in the last 12 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	4%	4%	4%	7%	5%	6%	1%	8%	4%	7%	12%	3%	5%	4%	3%	9%	3%
No	95%	95%	95%	93%	94%	94%	98%	92%	93%	92%	88%	96%	94%	95%	97%	91%	96%
Don't know	1%	1%	1%	0%	1%	0%	1%	0%	3%	1%	0%	1%	1%	1%	0%	1%	1%
Table 3.26	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C26. Which of the following, if any, were reasons why you did not seek information or assistance for these difficulties or needs?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have had difficulties or needs that did not get support for	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	27	12	8	7	4	2	3	13	5	18	12	15	17	10	1	8	17
Weighted Bases	23	19	3	1	3	4	1	12	3	15	9	13	11	12	1	11	9
You had doubts about the benefit or value of obtaining advice	60%	67%	32%	13%	66%	42%	24%	65%	68%	66%	58%	62%	46%	73%	100%	42%	71%
You had sufficient expertise and resource within your own business	54%	53%	65%	41%	66%	0%	100%	55%	83%	61%	60%	49%	41%	66%	0%	64%	57%
You did not know where to find the appropriate advice	54%	57%	43%	25%	66%	0%	24%	62%	80%	66%	42%	62%	50%	57%	100%	49%	63%
You did not feel that the right type of advice existed	51%	52%	53%	25%	75%	42%	24%	43%	80%	50%	45%	56%	53%	50%	100%	28%	66%
You had concerns about whether you would be able to trust external advice	51%	58%	10%	25%	66%	42%	0%	50%	68%	53%	39%	59%	44%	57%	100%	28%	65%
You did not have time to use external advice	50%	52%	43%	13%	66%	42%	24%	42%	80%	49%	40%	56%	39%	59%	0%	28%	75%
Obtaining advice would have been too expensive	47%	48%	43%	43%	66%	42%	24%	54%	12%	46%	54%	43%	33%	61%	0%	21%	77%
Some other reason for not getting external advice	12%	11%	11%	29%	0%	58%	0%	1%	17%	4%	22%	4%	23%	1%	0%	18%	6%
None	4%	4%	0%	0%	25%	0%	0%	0%	0%	0%	0%	6%	7%	0%	0%	7%	0%
Table 3.27	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C27. In the last 12 months have you used a business mentor - that is somebody with business expertise who supports you through the development and running of your business on a continuous basis?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	10%	8%	19%	7%	9%	10%	10%	10%	8%	9%	13%	9%	15%	6%	22%	10%	8%
No	90%	92%	81%	92%	91%	90%	90%	90%	92%	91%	87%	91%	85%	94%	78%	90%	92%
Don't know	*%	0%	0%	1%	0%	0%	0%	0%	*%	*%	0%	*%	*%	0%	0%	0%	*%
Table 3.28	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C28. Which of these best describes your business mentor?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have used a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	64	19	38	7	12	5	17	16	14	30	21	43	49	15	8	17	39
Weighted Bases	49	33	14	1	5	7	16	15	6	20	10	39	31	17	9	13	26
A specialist business mentor	46%	41%	55%	58%	70%	27%	56%	43%	20%	37%	59%	42%	47%	43%	21%	72%	41%
A friend or peer	36%	39%	31%	11%	37%	27%	18%	55%	46%	53%	39%	35%	38%	33%	43%	39%	32%
Somebody who provides other services to businesses, such as an accountant or lawyer	44%	43%	44%	67%	43%	23%	44%	45%	68%	51%	64%	39%	56%	21%	16%	54%	49%
Somebody with a commercial interest in your business, e.g. an investor	30%	32%	26%	34%	18%	69%	32%	17%	29%	20%	21%	33%	25%	41%	51%	7%	34%
Another sort of mentor	1%	0%	4%	0%	0%	0%	0%	0%	10%	3%	0%	1%	2%	0%	0%	0%	2%
Table 3.29	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C29. How do you primarily interact with your business mentor?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have used a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	64	19	38	7	12	5	17	16	14	30	21	43	49	15	8	17	39
Weighted Bases	49	33	14	1	5	7	16	15	6	20	10	39	31	17	9	13	26
Face to face	52%	45%	66%	76%	47%	73%	38%	47%	83%	57%	34%	56%	54%	47%	84%	47%	42%
By telephone	18%	21%	13%	0%	0%	27%	24%	17%	12%	16%	12%	20%	9%	34%	16%	2%	27%
By email	27%	32%	16%	24%	40%	0%	38%	31%	5%	24%	52%	21%	33%	16%	0%	50%	26%
Other	3%	2%	5%	0%	13%	0%	0%	5%	0%	4%	3%	3%	3%	2%	0%	0%	6%
Table 3.30	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C30. Has business mentoring helped your business in any of the following areas...?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have used a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	64	19	38	7	12	5	17	16	14	30	21	43	49	15	8	17	39
Weighted Bases	49	33	14	1	5	7	16	15	6	20	10	39	31	17	9	13	26
Developing business plans and strategy	75%	72%	80%	76%	98%	73%	70%	67%	89%	73%	93%	70%	90%	46%	84%	72%	72%
Increasing sales or profits	63%	69%	50%	47%	38%	73%	78%	53%	56%	54%	60%	64%	54%	79%	55%	73%	60%
Enhancing leadership and management skills	44%	32%	68%	87%	48%	55%	37%	43%	44%	44%	64%	38%	47%	37%	41%	56%	38%
People management such as recruitment	43%	37%	57%	42%	43%	77%	33%	42%	33%	39%	53%	40%	44%	39%	55%	54%	33%
Obtaining finance	30%	33%	24%	34%	33%	69%	15%	17%	64%	30%	52%	25%	26%	38%	48%	28%	26%
Developing new products or processes	26%	26%	26%	18%	8%	23%	45%	18%	12%	16%	14%	29%	27%	23%	16%	22%	31%
Other sort of help	4%	3%	5%	0%	0%	0%	2%	8%	6%	7%	0%	5%	5%	2%	0%	11%	1%
Don't know	6%	7%	3%	13%	2%	0%	0%	18%	0%	13%	1%	7%	*%	16%	0%	4%	9%
Table 3.31	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C31. In the last 12 months have you considered taking on a business mentor?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have not used a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	444	200	157	87	69	40	119	119	97	216	110	334	191	253	25	88	328
Weighted Bases	459	389	59	11	55	56	147	139	62	201	67	392	178	281	34	112	308
Yes	7%	7%	9%	2%	7%	9%	8%	5%	5%	5%	8%	7%	11%	4%	14%	9%	5%
No	92%	93%	89%	96%	93%	91%	92%	93%	93%	93%	92%	92%	88%	95%	83%	91%	94%
Don't know	1%	1%	1%	1%	0%	0%	0%	2%	2%	2%	0%	1%	1%	*%	3%	*%	1%
Table 3.32	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C32. Are there any reasons why have have not sought a business mentor already?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have considered taking on a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	31	14	15	2	5	4	9	8	5	13	11	20	18	13	3	8	19
Weighted Bases	32	26	5	*	4	5	12	8	3	11	6	26	20	12	5	10	16
Lack of time	41%	43%	35%	0%	0%	40%	52%	30%	76%	44%	10%	48%	30%	60%	70%	61%	24%
Think it might be expensive	26%	20%	54%	59%	7%	40%	35%	13%	24%	16%	37%	24%	27%	25%	0%	19%	41%
Do not know where to go to find one	18%	17%	23%	0%	7%	0%	26%	25%	7%	20%	37%	14%	25%	4%	75%	15%	4%
Do not feel the appropriate type of assistance is available	14%	12%	24%	0%	0%	30%	16%	13%	0%	9%	46%	7%	14%	13%	0%	20%	6%
Don't understand what a mentor does	7%	6%	16%	0%	0%	40%	0%	5%	0%	3%	0%	9%	2%	17%	0%	15%	6%
Haven't thought about it until now	3%	0%	16%	0%	0%	11%	0%	5%	0%	3%	7%	2%	2%	4%	0%	4%	3%
Other	19%	17%	26%	41%	21%	30%	3%	20%	62%	32%	9%	21%	11%	34%	25%	8%	26%
None	5%	6%	0%	0%	0%	0%	0%	21%	0%	15%	0%	6%	8%	0%	0%	0%	10%
Refused	9%	11%	0%	0%	72%	0%	0%	0%	0%	0%	0%	11%	14%	0%	0%	0%	18%
Table 3.33	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C33. Are you....?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Currently acting as a business mentor for another business owner or entrepreneur?	9%	9%	12%	12%	14%	1%	8%	9%	17%	11%	14%	8%	11%	8%	3%	13%	9%
Not currently acting as a mentor but considering becoming one?	6%	7%	4%	5%	2%	2%	7%	7%	11%	8%	9%	6%	8%	5%	3%	5%	7%
Neither of these	83%	83%	84%	83%	84%	94%	83%	84%	72%	80%	75%	85%	80%	86%	90%	81%	83%
Don't know	1%	1%	0%	0%	0%	2%	2%	0%	0%	0%	2%	1%	1%	1%	3%	0%	1%
Table 3.34	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
C34. Has being a business mentor helped your own business in any of the following areas?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where are a business mentor	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	55	22	21	12	10	2	13	13	17	30	15	40	28	27	3	12	40
Weighted Bases	47	37	9	2	9	1	13	13	12	25	11	36	23	24	1	17	29
Enhancing leadership and management skills	49%	40%	82%	55%	59%	0%	72%	33%	36%	34%	65%	43%	57%	40%	89%	51%	46%
Increasing sales or profit due to having the chance to reflect on your own business strategy	50%	48%	63%	18%	62%	0%	58%	38%	49%	43%	28%	57%	52%	48%	26%	54%	49%
None of the above areas	28%	31%	10%	45%	37%	100%	3%	44%	25%	35%	26%	28%	22%	33%	11%	19%	34%
Table 4.1	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D1B. How would you describe your business's relationship with its bank? Please answer on a scale of 1 to 5, where one signifies the relationship is very poor and 5 that it is very good.	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Very poor (-2)	6%	6%	6%	7%	1%	11%	2%	11%	5%	9%	12%	5%	7%	5%	14%	4%	6%
Fairly poor (-1)	8%	8%	10%	8%	6%	15%	6%	6%	13%	8%	12%	7%	8%	8%	1%	8%	9%
Neither poor nor good (0)	21%	22%	16%	11%	23%	23%	17%	20%	30%	23%	25%	21%	23%	20%	21%	30%	18%
Fairly good (1)	26%	25%	35%	31%	29%	22%	30%	26%	18%	24%	27%	26%	29%	24%	19%	27%	27%
Very good (2)	37%	38%	29%	39%	40%	29%	44%	35%	29%	33%	24%	39%	32%	40%	45%	32%	37%
Don't know	1%	1%	3%	4%	1%	0%	1%	2%	4%	3%	*%	2%	*%	2%	0%	*%	2%
Refused	*%	0%	1%	0%	1%	0%	0%	0%	0%	0%	0%	*%	0%	*%	0%	0%	*%
Summary: Poor	14%	14%	15%	15%	7%	26%	8%	17%	18%	17%	24%	12%	15%	14%	15%	12%	15%
Summary: Good	63%	63%	65%	71%	69%	51%	74%	61%	47%	57%	51%	66%	62%	64%	64%	58%	65%
Base for stats	500	418	71	12	60	62	163	151	65	216	77	424	208	292	43	125	327
Mean	0.82	0.82	0.76	0.92	1.02	0.43	1.1	0.7	0.56	0.66	0.38	0.89	0.73	0.88	0.81	0.74	0.84
Standard error	0.05	0.08	0.09	0.13	0.11	0.2	0.09	0.11	0.12	0.08	0.11	0.06	0.08	0.07	0.24	0.11	0.06
Table 4.2	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D1C. At any point in the last 6 months have you had a bank overdraft facility for your business?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	45%	44%	47%	60%	47%	47%	50%	41%	38%	40%	65%	41%	49%	42%	18%	43%	49%
No	54%	55%	48%	37%	50%	53%	50%	57%	60%	58%	35%	57%	50%	57%	82%	57%	49%
Don't know	1%	1%	4%	3%	3%	0%	0%	2%	2%	2%	*%	1%	1%	1%	0%	*%	2%
Table 4.3	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D2. Have you experienced any of the following changes to the Terms and Conditions for your business bank overdraft in the last 6 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have/ had overdraft facility	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	250	100	94	56	34	26	82	66	42	108	85	165	129	121	8	47	194
Weighted Bases	228	186	35	7	28	30	81	63	26	89	50	178	102	126	8	54	165
The bank put up overdraft fees or interest rates	24%	23%	30%	19%	13%	67%	15%	23%	16%	21%	25%	23%	28%	20%	40%	14%	25%
The bank extended your overdraft limit	12%	12%	13%	20%	1%	13%	20%	11%	4%	9%	17%	11%	11%	13%	16%	15%	11%
The bank reduced your overdraft limit	7%	6%	10%	11%	13%	9%	6%	2%	11%	5%	16%	4%	4%	9%	0%	9%	5%
The bank asked or required you to offer more security	5%	3%	12%	15%	2%	8%	4%	6%	2%	5%	13%	2%	6%	4%	0%	6%	4%
The bank reduced overdraft fees or interest rates	3%	3%	4%	0%	1%	0%	5%	1%	7%	3%	6%	2%	1%	4%	0%	0%	4%
The bank cancelled your existing overdraft facility	1%	*%	6%	3%	0%	0%	1%	2%	4%	2%	4%	1%	3%	*%	0%	3%	1%
The bank relaxed its requirements and allowed you to offer less security	*%	0%	2%	5%	0%	*%	1%	*%	*%	*%	2%	*%	1%	*%	1%	*%	*%
Or have there been no changes to the terms and conditions of your overdraft	58%	61%	47%	48%	71%	30%	59%	66%	55%	63%	43%	63%	60%	57%	43%	65%	57%
Don't know	5%	5%	7%	7%	3%	0%	5%	4%	17%	8%	1%	6%	1%	8%	0%	2%	6%
Table 4.4	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D3. In the last 6 months have you exceeded your authorised overdraft limit?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have/ had overdraft facility	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	250	100	94	56	34	26	82	66	42	108	85	165	129	121	8	47	194
Weighted Bases	228	186	35	7	28	30	81	63	26	89	50	178	102	126	8	54	165
Yes - Once (1)	3%	2%	7%	5%	1%	2%	3%	1%	11%	4%	7%	2%	5%	2%	0%	1%	4%
Yes - 2 or 3 times (3)	7%	6%	8%	7%	1%	11%	10%	3%	8%	4%	8%	6%	7%	7%	15%	8%	6%
Yes - More than 3 times (4)	6%	7%	4%	3%	2%	10%	8%	0%	15%	4%	10%	5%	7%	5%	21%	3%	6%
No - have not exceeded my overdraft limit (0)	83%	84%	77%	83%	96%	77%	78%	93%	65%	85%	75%	85%	80%	85%	64%	88%	83%
Don't know	*%	0%	2%	2%	0%	0%	*%	1%	1%	1%	*%	*%	*%	*%	0%	0%	*%
Refused	1%	1%	1%	0%	0%	0%	*%	2%	0%	1%	0%	1%	1%	*%	0%	0%	1%
Base for stats	226	185	34	7	28	30	81	62	25	87	50	176	101	125	8	54	163
Mean	0.45	0.45	0.46	0.36	0.1	0.69	0.6	0.09	0.92	0.33	0.65	0.39	0.5	0.4	1.22	0.31	0.42
Standard error	0.07	0.11	0.11	0.14	0.1	0.27	0.14	0.06	0.24	0.09	0.14	0.08	0.1	0.1	0.64	0.13	0.08
Table 4.5	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D4. At any point in the last 6 months, have you had an outstanding business bank loan?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: All Respondents	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years
Unweighted Bases	508	219	195	94	81	45	136	135	111	246	131	377	240	268	33	105	367
Weighted Bases	508	422	74	12	60	62	164	154	68	221	77	431	209	299	43	125	334
Yes	14%	13%	15%	33%	14%	11%	20%	13%	5%	11%	28%	12%	19%	11%	13%	18%	13%
No	85%	86%	80%	64%	84%	89%	80%	84%	93%	87%	72%	87%	80%	88%	87%	82%	86%
Don't know	1%	1%	5%	3%	2%	0%	*%	2%	2%	2%	*%	1%	1%	2%	0%	*%	2%
Table 4.6	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
D5. Have you experienced any of the following changes to the Terms and Conditions of your existing business bank loan over the last 6 months?	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Base: Where have/ had loan	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set	Not set
Not set	Not set	SIZE	Not set	Not set	SECTOR	Not set	Not set	Not set	Not set	Not set	SOUGHT FINANCE IN L6M	Not set	BUSINESS ADVICE	Not set	AGE OF BUSINESS	Not set	Not set
Not set	Total	Micro	Small	Medium	Prod- uction	Constr- uction	TRAD	Business services	Other services	All services	Yes	No	Yes	No	0-3 years	4-10 years	10+ years