HMPPS Mental Health Casework Section contact list
Names, email address and telephone numbers for the HM Prison and Probation Service Mental Health Casework Section.
Applies to England and Wales
Mental Health Casework Section
9th Floor, 1 Ruskin Square,
Dingwall Road,
Croydon,
CR0 2WF
Heads of Mental Health Casework Section: Helen Souter and Kathryn Nichol
Emergency out of hours
Call 0300 303 2079 if there is an emergency outside office hours (9:00am to 5pm, Monday-Friday)
Contacting us
As of 3rd December 2018 all work will be allocated across the section, as it arrives. Patients will no longer be assigned a named case manager according to the patient’s surname. Any casework related e-mails (including to a named member of staff) should be sent to: mhcsmailbox@justice.gov.uk
For all general casework queries please contact 02078205900.
To urgently request recall please contact: 020 8253 4725
These numbers will be covered at all times between 9am and 5pm, Monday to Friday.
If you do experience difficulties with making contact by telephone you may call the Ministry of Justice switchboard: 020 3334 3555
| Reason for contact | Email address |
|---|---|
| General Enquiries and Conditional Discharge Reports | mhcsmailbox@justice.gov.uk |
| Tribunal Reports | MHCS.TribunalCorrespondence@justice.gov.uk |
| Prison Transfers | prison.transfers@justice.gov.uk |
| Subject Access Requests, Training, Open sessions, bulk transfers, Freedom of Information requests | mhcscpst@justice.gov.uk |
| Public Enquiries | public_enquiry.mhu@justice.gov.uk |
| Hospital orders | MHCSCorrespondence@justice.gov.uk |