Accessibility statement for GLASS (gangmaster’s licence service)
This accessibility statement applies to the gangmaster’s licence portal and Active Check portal at glass.fairworkagency.gov.uk.
This website is run by the Fair Work Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- some text is not perceivable by assistive technology users
- the service’s use of colour and contrast does not meet accessibility standards
- password requirements are not made clear to users
- some content cannot be viewed easily at high magnification levels
Feedback and contact information
Contact the Fair Work Agency if you:
- find any problems not listed on this page
- think we’re not meeting accessibility requirements
- need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille
Email: contact@fairworkagency.gov.uk
Phone: 0345 161 6000
Write to:
Fair Work Agency
Loxley House
Station Street
Nottingham
NG2 3NG
We’ll consider your request and get back to you in 5 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Fair Work Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
There are instances of text throughout the service that are not represented within the markup for assistive technology users. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships).
The field introduced by the text ‘Enter your verification code’ is not programmatically associated with the form field, meaning that the purpose of the field may not be clear to screen reader users. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships), 2.5.3 (label in name), and 4.1.2 (name, role, value).
The ‘Next’ button uses a keyboard focus indicator which is reliant on colour to be discerned, meaning it may not be discernible to users who cannot easily or accurately perceive colour. This fails WCAG 2.2 success criterion 1.4.1 (use of colour).
The logo at the top of the page has been hidden from assistive technology users, meaning screen reader users will not be aware of the image. This fails WCAG 2.2 success criterion (1.1.1 non-text content).
The password field has input requirements which are not explained to users. This fails WCAG 2.2 success criterion 3.3.2 (labels or instructions).
The focus indicator used throughout the service’s main content does not contrast sufficiently with its background to meet the WCAG 2.2 requirement of 3:1 for non-text content. This fails WCAG 2.2 success criterion 1.4.11 (non-text contrast).
The ‘Log Out’ text does not contrast sufficiently against its background to meet the WCAG 2.2 requirement of a 4.5:1 contrast ratio for standard text. This fails WCAG 2.2 success criteria 1.4.3 (contrast (minimum)) and 1.4.6 (contrast (enhanced)).
The validation message ‘Error: Please enter a valid verification code above’ does not announce to screen reader users, meaning they may be unaware of the result of actioning the ‘Next’ button. This fails WCAG 2.2 success criterion 4.1.3 (status messages).
Content on the verification code page could not be viewed at high magnification without loss of information or functionality, or requiring scrolling in two directions. This fails WCAG 2.2 success criterion 1.4.10 (reflow).
Preparation of this accessibility statement
This statement was prepared on 7 April 2026. It was last reviewed on 7 April 2026.
This website was last tested on 10 February 2026 against the WCAG 2.2 AA standard.
The test was carried out by the Digital Accessibility Centre, which audited the website to the WCAG 2.2 AA standard.