About British Consulate-General Auckland

British Consulate-General Auckland
Level 17
Auckland
151 Queen Street 1142
New Zealand

Telephone
+64 (0) 9 303 2973

Use our contact form for consular enquiries:
www.gov.uk/contact-consulate-auckland

Opening hours:
Monday to Friday 9.00am to 1.00pm
24/7 consular support is available by telephone for all routine enquiries and emergencies. Please call +64 (0) 4 924 2888 / +44 20 7136 6857
Public access to the High Commission is by appointment only

Disabled access

General physical access - Public Areas

  • Entrances
    • All entrances are clear & unobstructed.
  • Steps and staircases
    • There are stairs in ground floor area but there is access to the lifts via Wyndham Street entrance
  • Ramps – are mobile ones accessible?
    • No - none necessary.
  • Lifts
    • A lift to all floors is available and Braille buttons in lifts; access only available 9am - 5pm, Monday to Friday excepting public holidays.
  • Toilets
    • No public toilet facilities in building but cafés in Wyndham Street provide facilities for paying customers.
  • Parking – are there designated disabled spaces?
    • No but there is a Wilson’s car park next door in Wyndham Street, which has disabled parks.

  • Floor coverings *All floor coverings are safe and even

  • Handrails
    • Handrails on ground floor stairs and in lifts.
  • Lighting
    • There is good lighting.
  • Signs
    • Signs are clear.
  • Emergency/evacuation – arrangements for emergencies / evacuation for disabled visitors.
    • There is a separate procedure for this in the building evacuation plan
  • Telephones and computer access
    • Phone and computer available for customer use.

For visually impaired visitors

  • Braille
    • There are no braille signs.
  • Guide dogs
    • Guide dogs are welcome

For hearing impaired visitors

  • Hearing loop
    • No hearing loop
  • Minicom and textphones
    • There are no minicom or textphones
  • Sign language
    • No staff trained in BSL
  • Interpretation
    • Interpretation can be organised by customer if required.
  • Hearing dogs
    • Hearing dogs are welcome

Public holidays 2023

The Auckland Consulate General is closed on the following dates in 2023:

  • Monday 2 January, Day after New Year’s Day
  • Tuesday 3 January, New Year’s Day (substitute Day)
  • Monday 30 January, Auckland Anniversary Day
  • Monday 6 February, Waitangi Day
  • Friday 7 April, Good Friday
  • Monday 10 April, Easter Monday
  • Tuesday 25 April, ANZAC Day
  • Monday 29 May, Spring Bank Holiday
  • Monday 5 June, Queen’s Birthday
  • Friday 14 July, Matariki Public Holiday
  • Monday 28 August, Summer Bank Holiday
  • Monday 23 October, Labour Day
  • Friday 22 December, Privilege Day (in lieu of UK early May bank holiday)
  • Monday 25 December, Christmas Day
  • Tuesday 26 December, Boxing Day