Official Statistics

Driver and Vehicle Agency Customer Satisfaction Survey 2016

This report details the levels of satisfaction reported by Driver and Vehicle Agency (DVA) customers during their most recent contact with the DVA in Northern Ireland.

From:
Department for Infrastructure (Northern Ireland) and Northern Ireland Statistics and Research Agency
Published
2 February 2017

Documents

Driver and Vehicle Agency Customer Satisfaction Survey 2016

https://www.infrastructure-ni.gov.uk/articles/driver-vehicle-agency-customer-satisfaction-survey

Details

To help improve and inform service provision, the DVA commissioned Perceptive Insight to carry out a postal survey of driver licensing and driver and vehicle testing customers during July and August 2016. This report details the levels of satisfaction reported by dva customers during their most recent contact with the DVA.

Published 2 February 2017