Data on written complaints in the NHS - 2020-21 Quarter 3 and Quarter 4
The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 October 2020 - 31 December 2020 (Q3) and 1 January 2021 - 31 March 2021 (Q4). Data is published at national, regional and organisational levels for HCHS secondary care organisations.
Documents
Details
This quarterly collection is a count of written complaints made by (or on behalf of) patients. Data are collected via the KO41a and are for complaints about NHS Hospital and Community Health Services (HCHS) in England. The data relates to the complaints arrangements introduced in April 2009.
This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between Q3 and Q4 2020-21. This information is classified as experimental. Data is published at national, regional and organisational levels for HCHS KO41a organisations.