National Statistics

Data on written complaints in the NHS - 2015 to 2016 quarter 1

Data are published at national, regional and organisational levels for HCHS (Hospital and Community Health Services) organisations.


Data on written complaints in the NHS 2015/16 Quarter 1, Experimental


The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure.

This quarterly collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2014 and 30 June 2015.

This information is classified as experimental.

Published 3 November 2015