The number of complaint issues received during the year, by the programme of care, category and subject of the complaint issue in Northern Ireland.
Monitor and report the number of HSC Trust, Board and Family Practitioner Service complaint issues received during the year, by the programme of care, category, subject of the complaint issue and the time taken to provide a substantive response.
In this statistical report a complaint is defined as an ‘expression of dissatisfaction’ received from or on behalf of patients, clients or other users of HSC Trust, HSC Board and/or Family Practitioner Services or facilities.
Readers are asked to note that a single communication regarding a complaint may refer to more than one issue. In such cases each individual complaint issue is recorded separately for Programme of Care (POC) and Subject.