This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@communities.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
Details
The Enterprise and Regulatory Reform Act 2013 provided the Secretary of State with the power to require that all letting and property management agents in England are a member of a government approved redress scheme. This document provides the detailed conditions for approval which will be used by the Secretary of State when approving redress schemes.