The Ombudsman's Annual Report and Accounts 2017-2018
The Annual Report and Accounts 2017-2018 gives details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months.
Documents
Details
Our 2017-2018 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
In my first year as Parliamentary and Health Service Ombudsman we have brought the focus back to our core service of complaint resolution, while improving our transparency and building partnerships with key stakeholders.
In 2017-18, we introduced a new operating model, an extensive staff training programme and moved the majority of our operations from London to Manchester. This was all as part of our efforts to continue to provide a high-quality ombudsman service while facing a 24% budget reduction.
A number of new initiatives have allowed us to reach new audiences, promote openness with partners and help build public trust and confidence.
Another key focus has been working with strategic partners to improve how the public sector responds when things go wrong.