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This document contains the following information: The Office for Legal Complaints annual report and accounts 2010 to 2011(for the year ending 31 March 2011).
The Office for Legal Complaints, which came in to formal existence on 1 July 2010, is responsible for the oversight of the Legal Ombudsman. Contains the report from the Ombudsman to the Board.
This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.