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National Energy Action (NEA) and Consumer Focus are concerned that some consumers in vulnerable positions may not be able to access all of the advantages that smart metering offers. In conjunction with DECC, Consumer Focus and NEA wish to identify issues experienced by consumers on a low-income or in a vulnerable position in relation to the installation of smart meters. The overall aim of the research is to inform all stakeholders of good practice for the roll-out of smart meters. This includes recommendations on how to overcome any negative experiences as well as sharing and building upon positive experiences in order to promote customer engagement and benefit.