Quality Assurance Framework
Revised Guidance on Quality Assurance
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Quality assurance is an important part of making sure, and being able to demonstrate, we are making consistent, defendable decisions. The Quality Assurance Framework is there to make sure that process supports members undertaking MCA and oral hearings, and secretariat staff supporting them.
The key principles of the Quality Assurance Framework reflect an approach that is intelligent, supportive and proportionate. The principles endeavour to promote a culture of high standards, continuous improvement and sharing best practice.
The framework principles are:
- A whole system approach to ensure our supportive secretariat functions operate efficiently to aide in the delivery of member decision making,
- Quality assessment processes are proportionate, consistent and supportive,
- Quality standards reflect legal and policy frameworks, and benchmark best practice,
- Quality monitoring is inclusive and transparent, and
- Quality monitoring output is reviewed consistently to assist continuous improvement
This Framework sets out the guiding principles of member quality assurance, with the administration processes and further information detailed within the Member Quality Assurance Guidance.
Last updated 7 December 2022 + show all updates
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The latest Quality Assurance Framework has been added.
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First published.