Parole Board Twitter policy
Published 26 September 2016
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This publication is available at https://www.gov.uk/government/publications/parole-board-twitter-policy/parole-board-twitter-policy
This document sets out how the Parole Board uses Twitter.
Content
The Parole Board Twitter account (@Parole_Board) is managed by the Stakeholder and Communications team on behalf of the Parole Board. If you follow this account, you can expect several tweets each week covering information about the Parole Board and its work, up to date statistics on issues relating to the Parole Board and the activities of our Chairman and Chief Executive. This will include news, publications and web content.
Confidentiality and Security
The Parole Board does not have a remit to investigate or resolve individual complaints and we cannot discuss complaints over Twitter. If you would like to contact the Parole Board about any concerns you may have, please do so via email, on complaints@paroleboard.gov.uk or write to us at The Parole Board, 3rd Floor, 10 South Colonnade, London. E14 4PU If you see a tweet or other electronic message claiming to be from the Parole Board that you suspect may be fraudulent, please forward it by email to info@paroleboard.gov.uk.
Replies and Direct Messages
The Parole Board welcomes feedback and ideas from our followers. We will read all @replies and ensure that any emerging themes or helpful suggestions are passed to the relevant people in the Parole Board and that any individual concerns are noted. However, due to resource constraints the Stakeholder and Communications team will not be able to reply individually to all the messages we receive via Twitter. In general the Parole Board prefers not to send or receive Direct Messages, to keep conversations open and public. If you need to contact the Parole Board for official correspondence visit our Contact Us page, https://www.gov.uk/government/organisations/parole-board
The Parole Board’s Independence
The Parole Board is bound by the Civil Service Code, and cannot engage on issues of party politics. Nor do we compromise our independence through bias towards or endorsement of any other organisation, inside or outside government.
Following
If you follow @Parole_Board, we will not automatically follow you back. This avoids us having to spend time dealing with spam accounts, and helps keep discussions open by limiting the use of Direct Messages. @Parole_Board will follow organisations of relevance to the Parole Board and the criminal justice system, and may follow individuals where appropriate. The Parole Board reserves the right to unfollow accounts we believe are malicious or spam. Our following a Twitter account does not imply endorsement of any kind by the Parole Board.
Retweeting
Retweeting will be used to highlight appropriate content that is relevant to the work of the Parole Board and our followers. A retweet does not imply our endorsement of the message, nor does it imply our endorsement of the individual or organisation the message originated from.
Hashtags
We may refer to existing hashtags that are in common use. This is in order to categorise messages for ease of reference. It does not imply endorsement of any kind.
Availability
The Stakeholder and Communications team will generally update and monitor our Twitter account during office hours only, Monday to Friday. Twitter may occasionally become unavailable. The Parole Board cannot accept responsibility for lack of service due to Twitter downtime.